SEALEY Reviews 911

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their durability and robust construction. Many appreciate the excellent value for money, finding the tools to be competitively priced for their quality. The customer service is frequently highlighted as outstanding, with people commending the helpfulness, quick responses, and efficient resolution of issues. However, some customers expressed dissatisfaction with certain products, citing issues such as items arriving damaged, specific tools not performing as expected, or a lack of replacement parts for older products. The pricing of some items also generated mixed opinions, with a few people finding them expensive.

What people talk about most

Product

Reviewers mention positive feedback about products. Many customers praise the quality and durability of... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the tools,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the good and reasonable prices, with some... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received Motorcycle Centre Stand Moving Dolly yesterday (bought via Machine Mart). An excellent piece of kit, well made and sturdy, very rapid delivery too! One minor criticism, I bought it to use... See more

Company replied

Rated 5 out of 5 stars

Bought this drill sharpener after reading reviews on Google and utube,also purchased two extra grinding wheels as spares,have so far sharpened about 20/30 drill bits various sizes,very pleased with en... See more

Company replied

Rated 5 out of 5 stars

Sealey tools provide the very best in quality and availability. From entry level hand tools to professional level equipment not mention consumables. Incredible service and support and all levels of wa... See more

Company replied

Rated 5 out of 5 stars

I often try out cheap tools to see if they can work and this sometimes goes wrong, sometimes badly wrong. In general, I avoid brands due to the premium they charge to cover costs unrelated to product... See more

Company replied


Company details

  1. Tool manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Equipment supplier
  4. Garage Equipment Wholesaler

About SEALEY

Written by the company

SEALEY™ - The Tool Company

Professional tools & workshop equipment specialists

Founded in 1978, SEALEY offers one of the world’s largest ranges of workshop essentials with over 12,500 product lines designed for use in the trade. As a leading brand for professionals, SEALEY products are backed up by total compliance testing, unparalleled aftersales service, comprehensive parts availability, and extended guarantees.

Aftersales Service

As tool users ourselves, SEALEY appreciate how important it is to get equipment back up and running as quickly as possible. Our dedicated team of engineers work with state-of-the-art equipment in our impressive servicing facilities and aim to provide a 48-hour turnaround time on service or repair items, making us the fastest in the business.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

I purchased a cordless car polisher which came with a battery which would not charge. However Sealey located a replacement battery which I received the next day. Excellent service. I am also pleased with the polisher. Would recommend.

16 February 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for your 5 star review and recommendation. We pride ourselves on our personal customer service and are happy to have resolved the issue promptly for you Peter.

Rated 5 out of 5 stars

Great service (warranty and parts)

Bought a motorcycle chain tool some years ago, used it once and then set aside. When I went to use it again I realised there was a manufacture defect which was badly affecting the use. Though the warranty had long expired sealey were kind enough to send out a replacement free of charge and were prompt in replying to their emails - (David at technical support was very helpful and polite). Exceptional service, can’t fault them at all.

14 February 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for your 5 star review Lewis. We pride ourselves with our personal customer service and are happy to have got you back on track!

Rated 5 out of 5 stars

Excellent customer service.

I ordered a buffer/polisher which turned out to be faulty. Refund issued promptly. purchased a replacement which is working well.

6 February 2025
Unprompted review
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Reply from SEALEY

Thank you very much for your 5 star review about our customer service Peter. Always here to help!

Rated 5 out of 5 stars

Excellent to deal with

Excellent to deal with. My order was “accidentally” doubled booked. Contacted customers service, they had it sorted in a flash and refund was made to my bank a/c.
The item itself is seriously good quality.

8 February 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you for the review Paul. We pride ourselves on our personal customer service and are happy to have resolved the issue in a flash for you.

Rated 5 out of 5 stars

Very Torquey Cordless Ratchet Wrench

I recently purchased the Sealey CP1202KIT, a 3/8" Cordless Ratchet Wrench Kit, which in addition to the wrench itself, also came with two batteries, a charger and a carry bag. I'd watched many videos on YouTube of people using various brands of these wrenches, and always thought they were being lazy. Now that I've finally got one, and used it on an assortment of nuts, bolts and screws, I can see the big attraction now. I was even more impressed with the torque that it has. Currently can't comment on battery life, but it still had the full three bars when I finished, so looking very promising.

7 February 2025
Unprompted review
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Reply from SEALEY

Great to hear you're impressed with your 3/8" Cordless Ratchet Wrench Kit Sean. Thank you very much for your 5 star review.

Rated 5 out of 5 stars

After sales a positive plus plus plus

I must say after sales service and help have been fantastic,
I bought Sealey toolboxes and tools and any queries I had were always dealt with in a most helpful and positive manner.
Thanks Sealey for making my life as a mechanic that much more enjoyable.

31 January 2025
Unprompted review
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Reply from SEALEY

You are very welcome and thanks for the stars Basil. We pride ourselves on our personal customer service and really appreciate your feedback.

Rated 1 out of 5 stars

Beware of their warranty

My unit was out of order after 18 months due to PCB issue. Sent to repair and the PCB has been out of stock for 3 months and no delivery date. Unbelievable! Still waiting and I hope it can be repaired before the summer comes.

16 October 2024
Unprompted review
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Reply from SEALEY

Hi Jacky. Apologies this is taking a little time to resolve, but we're doing our best to get a replacement as soon as possible for you. Thanks.

Rated 5 out of 5 stars

Awesome piece of equipment

I was super pleased how trouble-free the Sealey power bleeder was. After multiple attempts using a Motive Power bleeder I finally gave up and sent it back. Serious leakage and pump issues were a constant battle. I decided to try the Sealey and my experience was just the opposite. Great heavy duty pump and tank design and no leaks. Worked flawlessly!

18 January 2025
Unprompted review
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Reply from SEALEY

Super-pleased you're happy with your new Sealey power bleeder Dave! Thank you very much for your 5 star review.

Rated 5 out of 5 stars

Sealey is now my go to brand for any…

Sealey is now my go to brand for any garage equipment I need . Spring compressor, trolley jack , torch and axle stands the latest additions to my workshop from Sealey . Excellent after sales service as well .

17 January 2025
Unprompted review
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Reply from SEALEY

Excellent to hear Martin! Thank you very much for your 5 star review.

Rated 5 out of 5 stars

I had a mattress made from sealey all…

I had a mattress made from sealey all the way through the customer service has been excellent Donna went out of her way to make things go smoothly even when the courier delivered my mattress topper elsewhere Donna was on the case and chased it up I would definitely recommend them their customer service was excellent

3 January 2025
Unprompted review
SEALEY logo

Reply from SEALEY

(Whispering) Hi Christine. It's the other Sealy, here: https://uk.trustpilot.com/review/sealy.co.uk

Rated 5 out of 5 stars

Reached out to sealey about my order…

Reached out to sealey about my order and lily tracked and sorted the issue out very quick and easy thank you 10/10

13 January 2025
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for your 5 star review Mark. We pride ourselves on our personal customer service and were happy to help.

Rated 5 out of 5 stars

Helpful and friendly!

I had some concerns about Sealey's Lifetime Warranty and so reached out to them with my concerns. They were very patient and helpful in explaining the warranty (must have your reciept and go through the company you bought the tools from as they act as the middleman) and put my concerns to rest. I haven't had to use the warranty yet but have heard very positive things about Sealey. I look forward to using my new Sealey tools!

17 December 2024
Unprompted review
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Reply from SEALEY

Happy to clarify our Lifetime Warranty terms and thank you very much for your 5 star review!

Rated 5 out of 5 stars

valus for money products

webb site easy to work with both when looking at parts and registering the guarantee that cam ewith them. Links to supplier sites also easy to follow and use. Great products for the price value for money very good.

24 December 2024
Unprompted review
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Reply from SEALEY

Thank you for sharing the convenience of registering products on our website and utilising the stockist locator. We really appreciate your 5 star review Mr Sullivan.

Rated 5 out of 5 stars

Good quality products

Good quality tools with great after sales

1 January 2025
Unprompted review
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Reply from SEALEY

Thank you for the stars Russell. We pride ourselves on our personal customer service and really appreciate your feedback.

Rated 5 out of 5 stars

The Best

Excellent service all round.

25 December 2024
Unprompted review
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Reply from SEALEY

Really appreciate your 5 star review Kevan. Thank you very much!

Rated 1 out of 5 stars

Awful customer service

Awful customer service , I received my stw309 with dead batteries, asked if they could send some out as it cost me £194 for this wrench…. and they basically said F off and get Amazon to send some batteries…. Will never buy from Sealey again

24 December 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you for your feedback Darren. We are very sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention.

Rated 4 out of 5 stars

Great quality and price as ever, Delivery info not so great

Finished off my garage storage with an extra base and stainless steel top which looks great and was perfect value but alas the delivery info tracking was lacking and isn’t really acceptable in this day and age. Not sure if it’s Sealey or the OCL distributor to blame but very happy with the product but can’t honestly give a fifth star sadly.

14 December 2024
Unprompted review
SEALEY logo

Reply from SEALEY

We are really pleased that you're impressed with the finished result of your garage storage system Stuart! Thank you for the feedback. We use external carriers, so will look into this.

Rated 5 out of 5 stars

As per my past dealings with Sealey

As per my past dealings with Sealey, they are a good company to purchase from. Their tools are of a very high standard and the website is easy to navigate when looking for and ordering power tools. A positive experience as always.

9 December 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much Bruce for the five stars and feedback about our tools and website.

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