sealight-led.com Reviews 

144
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers had a great experience with this company. Consumers frequently state that the LED bulbs are exceptionally bright, extremely easy to install, and greatly improve overall nighttime driving visibility. Buyers also consistently praise the dedicated customer support team, noting that representatives promptly resolve sizing mistakes and send free replacements without hassle. However, some customers also noted frustrating shipping delays, leaving people waiting weeks before receiving their packages. A few reviewers experienced difficulties reaching support representatives over the phone or getting prompt responses through email when trying to cancel orders. Others shared experiences about receiving incorrect items in their packages and encountering complicated return processes.

What people talk about most

Product

People report high satisfaction with the automotive lighting products, noting that the bulbs are... See more

Customer service

Customers experienced great satisfaction with the customer service team, highlighting polite and efficient... See more

Order

Reviewers express mixed feelings regarding their ordering experience, as while some consumers praised helpful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the bulbs provide... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the support team for quickly replacing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast shipping, easy plug and play so installation didn't take very long. Very bright compared to others. Definitely would buy again.

Company replied

Rated 5 out of 5 stars

Have SeaLight X1S LED bulbs for low-beam headlights in 2014 Chevy Silverado. Tremendously brighter & better visibility than with OEM (non LED) bulbs, at reasonable price. They DO perform well, and p... See more

Company replied

Rated 5 out of 5 stars

Great products! Simple installation guide, fitment was perfect...took 15 minutes. Their customer service was amazing asl well. I had an issue, spoke with an actual human and they resolved it on one... See more

Company replied

Rated 5 out of 5 stars

SEALIGHT customer service went above and beyond to make sure I got the right lights for my truck. So much so, that they sent me new foglight LEDs at no cost to me, even when the original lights I orde... See more

Company replied


Company details

  1. Vehicle Parts Market

Written by the company

SEALIGHT, the star brand of SuncentAuto, offers high-quality aftermarket automotive lighting products for car owners at an affordable cost.


Contact info

4.0

Great

TrustScore 4 out of 5

144 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(144)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm sold

I have installed the sealight bulbs on all the vehicles in the household. The prices are reasonable, and shipping is a breeze. Highly recommend replacing conventional bulbs with sealight LED's. You won't regret it.

25 November 2024
sealight-led.com logo

Reply from sealight-led.com

Dear,

Thank you so much for your kind words and for choosing our products. We truly appreciate your support and hope our products provide you with a great experience.

If you have any questions or need further assistance, please don't hesitate to contact our customer service center at any time.

Wishing you a wonderful day!

Best regards,

Rated 1 out of 5 stars

Had issues right out of the box and got…

Had issues right out of the box and got the decoder they recommended after multiple phone calls/emails and them denying customer support saying I have to go through ebay since that's where I ordered them. Still having issues. It says in the back of the pamphlet in the box to call or email sea-light with any questions. So I try calling again, still they will not help me saying I have to go through ebay. Why offer customer support if you will not help out when emailing or calling the number and email provided for your product? Why not just help? I'm not trying to get support from ebay, I'm trying to get support from the brand sea-light. I have also tried to contact the email they have given me for ebay support and they have not helped yet. They say I have to go through actual ebay. You would think the brand sealight would offer help no matter the selling platform to provide the best support possible for their products no matter where it is sold.

24 November 2024
Unprompted review
sealight-led.com logo

Reply from sealight-led.com

Dear,

Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you've experienced in getting support directly from us, and we truly understand how frustrating and confusing this experience must have been for you, especially when the product pamphlet directs you to contact us.

We have received your feedback regarding the initial product issue and the challenges you faced reaching our support team for assistance, and we want you to know that your voice matters to us. We will keep a close eye on our support processes and make sure your concern receives the attention it deserves.

Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us.

Warm regards,
Sealight User Research Team
Reece L

Rated 1 out of 5 stars

PleasePlease read before paying the high prices Sealight charges! read before paying the high…

I want to share my experience with Sealight LED headlights, which isn't good. The headlights and bright package with the built in fan is not a good purchase, especially given the price. For $180 I bought these lights, and after installation the brightness and clarity was increadible. Shortly after installation though, the headlights start flickering, and it is noticeable while driving. In less than 1-year both headlights have now burnt out, and I had my friend who is a professionally certified mechanic install. While the lights are bright and provide greater clarity, they do not last. And the kicker is their customer service does NOT care. A LED light should last years, my OEM halogens lasted 7 years. The left headlight lasted 10 months, and now the right made it 11 months. I paid 3 times as much for these vs OEM, and nothing. The company didn't even apoligize, they simply offered a 10% discount on my next order. Why would you buy a headlight that is 3-times more expensive and last 1/7th of your original headlight. This company is raping people of their hard earned money for an inferior product, and just want you to spend more. DO NOT BUY SEALIGHT LED IF YOU CARE ABOUT LONGEVITY!

22 November 2024
Unprompted review
sealight-led.com logo

Reply from sealight-led.com

Dear,

Thank you for taking the time to share your feedback. We sincerely apologize for the flickering and premature burnout of your Sealight LED headlights, and we truly understand how frustrating this experience must have been for you, especially after paying a premium price and having them professionally installed.

We have received your feedback regarding the headlights failing within a year and the lack of satisfactory customer service, and we want you to know that your voice matters to us. We will keep a close eye on our product quality and customer support practices to ensure your concern receives the attention it deserves.

Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us.

Warm regards,
Sealight User Research Team
Reece L

Rated 1 out of 5 stars

One 9006 bulb was dead out of the box...

One 9006 bulb dead out of the box on both sides, the second 9006 bulb worked on each side. I call them and the Rep refused to do anything saying you have to send an email with all the details, or better just return them to Amazon.. I said if I had to guess what they needed in an email I would send them back and order another brand.. so hesitantly he finally said he would take the information they would send an email the next day with the shipping details of the bulb. I get an email the next day saying they are sending some kind of voltage device to check the vehicle. So I called again saying just one bulb was totally dead. That rep was terrible refusing to do anything including refusing to escalate the issue to the right department or her supervisor.. she went on to say no one else there has phones.. I told her to cancel it all and I would just return them to save time and get a different brand.. so the next day they send another email saying I need to send specific details on why the bulb didn't work so they could send a bulb.. I have told them over and over only one bulb was dead and the other worked fine. That Email did say I was entitled to a replacement since it was still underer warranty.. UHM I just got the bulb set and it was dead out of the box.. this companies employees just want to waste your time sending out one email per day with no results on what you asked for.. I sent the bulbs back and got a different brand that worked perfectly.. so saying my brand new vehicle has wiring power issues is a joke..

17 November 2024
Unprompted review
sealight-led.com logo

Reply from sealight-led.com

Dear,

Thank you for taking the time to share your feedback. We sincerely apologize for the dead bulb you received out of the box and the frustrating experience with our customer service representatives who were unwilling to assist you effectively. We truly understand how time-consuming and disappointing this experience must have been for you.

We have received your feedback regarding the defective bulb, the unhelpful responses from our support team, and the lack of effective communication. We want you to know that your voice matters to us. We will keep a close eye on our product quality and customer service processes to ensure your concern receives the attention it deserves.

Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us.

Warm regards,
Sealight User Research Team
Reece L

Rated 1 out of 5 stars

My name is Rodney Turner I ordered…

My name is Rodney Turner I ordered lights from sea light but through Amazon now the lights don't work and it's like a back and forth I talked to see light they tell me talk to Amazon I'll talk to Amazon Amazon say talk to Sea light nobody wants to take responsibility for these lights being out they're telling me to get decoders how can you put the coders on lights that don't work very unsatisfied customer and if that's how they're going to do business I can't spend my money with neither party because I feel like I'm getting the runaround

12 November 2024
Unprompted review
sealight-led.com logo

Reply from sealight-led.com

Dear,

Thank you for taking the time to share your feedback. We sincerely apologize for the back-and-forth communication regarding your non-working lights, and we truly understand how frustrating and disappointing this experience must have been for you.

We have received your feedback regarding the lights not working and the runaround you experienced with both our team and Amazon, and we want you to know that your voice matters to us. We will keep a close eye on our customer service process and make sure your concern receives the attention it deserves.

Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us.

Warm regards,
Sealight User Research Team
Reece L

Rated 5 out of 5 stars

Personal issue easily resolved

I ordered two lights for my Kia and to my surprise I got them wrong😂 I contacted them about it and their next business day. Dina helped me out and hooked me up sent me the return label and I got on with my day she was really helpful and answered pretty fast and was really nice about it I haven’t received my lights yet but they shipped them out the day I sent my lights back so I’m very grateful for the good experience 🙏🙏

18 October 2024
Unprompted review
sealight-led.com logo

Reply from sealight-led.com

Hello,

Thank you very much for your kind words about our service. We will continue to work hard and strive to improve our service quality. If you have any questions, please feel free to contact our customer service center at any time.

Wishing you a wonderful day.

Rated 1 out of 5 stars

Beware....

I purchased a set of Headlamps from my local auto store and once I installed the lamps I noticed a constant flickering of the light. Type L2 Model H13/9008 for a 2019 Jeep Wrangler. When I contacted them they said that since I purchased them from a local auto parts dealer that they couldn't help me. Not sure what that has to do with it but after numerous E Mails I was given a Amazon link and I'm spending another $ 15 to fix what appears to be an issue with the Jeep and the lights ... if you know that why don't they supply the decoder with the product. Not sure if I would buy this product nor would I suggest it to a friend.

Customer service sucks!

26 September 2024
Unprompted review
sealight-led.com logo

Reply from sealight-led.com

Dear,

Thank you for taking the time to share your feedback. We sincerely apologize for the flickering issue you experienced with the H13/9008 headlamps on your 2019 Jeep Wrangler, and we truly understand how frustrating this situation must have been for you.

We have received your feedback regarding the constant flickering, the lack of support from our team due to the purchase location, and the missing decoder in the product package. We want you to know that your voice matters to us. We will keep a close eye on product quality and customer support processes to ensure your concern receives the attention it deserves.

Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us.

Warm regards,
Sealight User Research Team
Reece L

Rated 5 out of 5 stars

Customer service is awesome as well as product

I ordered a set of headlights but had moved out of state. Forgot to put new my address. Customer service worked with me to try to get the lights. I was unable to get the them so Sealight replaced them at no charge. They replied to me within 24 hours each time I emailed. Customer service GREAT!! Headlights AMAZING!!

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Return customer

I just placed my second order for my wife’s car three days ago and tracking says it will be here today. I think that’s pretty fast for free shipping. I love the first set I got so I’m expecting good results with this set. I could have done more research to determine the best light set but I just kind of winged it and picked one. I’m sure it will be an upgrade from oem
customer service has been extremely quick to reply to the few questions I had about my account. It’s nice to be able to contact them without the typical language barrier and other uselessness from an overseas call center I usually get.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

My experience on this website was nothing but good. I ordered the wrong lights for my truck and the customer service was great. They were on top of every question I had, and gave me an answer within a couple hours! Lucas was the guys name that helped me get my new lights. The lights were perfect for my truck they were bright and better then the light I had on the truck previously!

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Wow, this is a very professional company.

Wow, great customer service....
I ordered some replacement LED lights, one of the light assemblies in my vehicle was changed by previous owner and was an odd ball with a push-in LED light socket. Lucas with SEALIGHT was able to issue to me a credit for my inconvenience on ordering. SEALIGHT was very professional in their response and actions.
"Wish all companies thought of their customers like this"
Captain Dave

22 May 2024
Unprompted review
Rated 5 out of 5 stars

The overall process was a breeze,When…

The overall process was a breeze,When they arrived I was really impressed with how bright the lights actually were.Also the install process of very easy,definitely would recommend the products.

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Sealight sux.

Ordered four lights, received 2. Left several voice mails, no response. Finally get through, agent said she would submit my info to her boss for review, over 2 weeks and no results. They never answer the phone, they never return the calls. I installed the 2 lights and one of them quit in 30 seconds. Still no response from the company. I don't understand how they got any positive reviews unless they wrote them for themselves. Caveat emptor has never been appropriate for me.

27 March 2024
Unprompted review
sealight-led.com logo

Reply from sealight-led.com

Dear,

Thank you for taking the time to share your feedback. We sincerely apologize for the incomplete shipment and the lack of response you experienced, and we truly understand how frustrating and disappointing this experience must have been for you.

We have received your feedback regarding the missing two lights, the failure of one light within 30 seconds of installation, and the difficulty in reaching our support team, including the unreturned calls and the lack of follow-up after your conversation with our agent. We want you to know that your voice matters to us. We will keep a close eye on our order fulfillment and customer service processes and make sure your concern receives the attention it deserves.

Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us.

Warm regards,
Sealight User Research Team
Reece L

Rated 5 out of 5 stars

I've bought lights for 2 of my…

I've bought lights for 2 of my vehicles. A titan and a sho. I love these light a world of difference at night driving. I just recommend doing a little research before just buying. Just to make sure you buy the proper ones. And the help center is phenomenal. 5 stars

30 March 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a pair of headlights for Acura MDX 2005

I recently purchased a pair of headlights for my Acura MDX from Sealight-let.com. My experience with the customer service is excellent. I accidently ordered a wrong part and reached out to Lucas, one of their customer services representatives. He immediately responded to my request and provided me the new replacement the next day. The product is great, and I am happy with the order.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Great quality/customer service

Great company worked with me, was very generous and kind with customer service would recommend for anyone looking for good quality headlights and they will work with you if you dont have the right part

18 March 2024
Unprompted review

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