Sealy UK Reviews 1,484

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its comfort and support, often noting it provides restful sleep and alleviates aches and pains. The delivery service is frequently commended for its efficiency, helpful staff, and timely arrivals, with many appreciating the additional services like old mattress removal and new bed assembly. The staff, in general, are described as friendly, knowledgeable, and very helpful. However, some people were dissatisfied with certain aspects, specifically mentioning issues with mattress sagging or dipping after a few months of use, and others found some mattresses to be too firm, causing discomfort. There were also occasional reports of strong smells from new mattresses and issues related to property during delivery or not providing promised services.

What people talk about most

Product

Customers generally express satisfaction with the product, often praising the comfort, support, and quality... See more

Quality

People report positive experiences with quality, often praising the superb build, design, and comfort of... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers praise the efficiency and speed of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the good service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more

Company replied

Rated 5 out of 5 stars

I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more

Company replied

Rated 5 out of 5 stars

This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more

Company replied

Rated 5 out of 5 stars

Since we received delivery of our new Sealy bed we now have really restful sleep. It is so comfortable and gives us terrific support. The Sealy Company make excellent quality beds and offer great c... See more

Company replied


Company details

  1. #145 of 226 best companies in Bedroom furniture shop

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Good quality product,but expensive

Good quality product, however there are several competitors Online that offer a like for like specification at a lower retail cost.
Just a bit over priced in certain stockists nationwide.

8 March 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review Andrew

Rated 3 out of 5 stars
Sealy UK logo

Reply from Sealy UK

Hi Philip,

We're sorry to hear you're not finding your new mattress as comfortable as you hoped and apologise for any disappointment.

Have you discussed your options with the retailer?

If you are unable to return/exchange, you may wish to consider a Mattress topper as they help provide additional luxury to a mattress which is a little too firm for your needs.

Best wishes
Sealy UK

Rated 2 out of 5 stars

Motion transfer is unreal with this…

Motion transfer is unreal with this mattress...purchased june 2025 feels as though on a bouncy castle when husband moves, all started to squeak now too...not what I expected for a £3000 mattress 😪

16 April 2026
Unprompted review
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Reply from Sealy UK

Thank you for your review,

We're very sorry to hear of this. If you have not already contacted the retailer to report the issues you are experiencing, please do so. The retailer will look into this further and take the necessary action to resolve.

Apologies once again.

Best Wishes
Sealy UK

Rated 2 out of 5 stars

Not Cunard-er! (with update)

Loved our old Sealy mattress, but needed to replace it after 25 years comfortable service. Having sailed numerous times on Cunard, and loved the Sealy mattress they use, ordered a Cunarder online direct. Said it would take up to 6 weeks as 'made to order', but ready to be delivered after 11 days. Excellent delivery service, men advised air for 3 hours due to bug shield Sealy apply -- make that 3 days, as smell is awful! The Cunarder is meant to be medium - firm, but think of it more like sleeping on a brick!! The covering is also different to the onboard ones. Contacted Sealy to see if they do a topper, which they don't, but staff member said they would see if they could come up with a solution. I did say that I wondered if it was old stock as it was ready so quickly, but Sealy denied this. 3 weeks later and still no contact from Sealy, so have now bought a topper from a local bedding supplier, and hope this will make a difference. Very disappointed with the description of the mattress not matching my Cunard experience, and the poor after sales service, so won't be recommending Sealy to anyone.
Update -- A few days after posting this review, and totally out of the blue, Sealy delivered an excellent topper (as I was out, it was tossed over the garden gate!). It's great, and has transformed the bed. I'll have to keep the one I had bought as a spare. Just a pity that their communication is lacking.

28 February 2026
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Reply from Sealy UK

Hi Graeme,

Thank you for your review.

We're sorry to hear you are finding your new mattress too firm, please accept our apologies for any disappointment.

We hope that you have now received the topper we dispatched to you, if you have not, please do get in touch with us at customercare@sealy.co.uk

Best Wishes
Sealy UK

Rated 5 out of 5 stars

The customer service was superb

The customer service was superb, honoured the warranty without any qualms
Cannot fault the replacement mattress and the egg staff involved

4 March 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review. We really appreciate your feedback.

Rated 5 out of 5 stars

Following a five week Cunard Cruise

Following a five week Cunard Cruise, I discovered that the really comfortable mattress in my cabin was made by Sealy and were available directly from the factory.
The Cunarder mattress is super comfortable and I am getting a very good nights sleep.
Highly recommended.

2 March 2026
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Reply from Sealy UK

Thank you for your lovely review

Rated 1 out of 5 stars

Got our posturepedic mattress from qvc

Got our posturepedic mattress from qvc. Was promised white glove delivery.
2 apes turned up. Struggled to get the mattress up the stairs. They damaged the house getting it up. They Didn't have any tools so couldn't even put the bed together. They asked me wife which way she wanted the mattress going....They didn't want to take the old bed away or the new beds packaging. My wife was on her own and felt very intimidated by the delivery men. I came home and had to put the headboard, bed and mattress together with a bad back which is why we got the mattress and white glove delivery in the first place. So all in all very disappointed by the experience.
Ps. Mattress amazing. No back pain since.

20 February 2026
Sealy UK logo

Reply from Sealy UK

Hi Josh

Thank you for your review.

We're really sorry to hear of your delivery experience, please accept our apologies. We'd really like to look into this further and discuss with our delivery partner as this is not the level of service we expect for our customers.

Please get in touch with us at customercare@sealy.co.uk with details of your order and we will investigate further.

We're very pleased you're happy with your new mattress :)

Best wishes
Sealy UK

Rated 5 out of 5 stars

My purchase of the Sealy Turin Plush…

My purchase of the Sealy Turin Plush mattress and divan base bed is an excellent choice. It is very comfortable and has good support.
Dave at the Blandford Furniture Bazaar Bed Shop gave excellent advice and service. I can thoroughly recommend this bed and the shop.

20 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your lovely review Brian.

Dave is extremely knowledgeable and we are very pleased to hear that you are happy with your choice :)

We hope you will be sleeping comfortably for a very long time.

Best Wishes
Sealy UK

Rated 3 out of 5 stars

Within two months The mattress has…

Within two months The mattress has already started to lose it’s firmness.

26 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review.

We're sorry to learn of your concerns and apologise for any disappointment.

If you believe there may be a problem with your mattress, please do get in touch with the retailer and they will investigate further.

If you need any further assistance please contact us at customercare@sealy.co.uk

Best wishes
Sealy UK

Rated 5 out of 5 stars

Top comfort

Comfortable, soft & firm, just what my body needs. This mattress is great because i don't need to turn it over.

24 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Really comfortable

Our new mattress is very comfortable really thick & good quality. Still very new so hoping it will do us a good few years!

18 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review

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