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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or experienced substantial delays in delivery. People also highlighted issues with the products themselves, noting missing items or incorrect orders. Reviewers consistently found it difficult to contact the company, with emails going unanswered and phone lines being unavailable. Some people also mentioned that despite receiving apologies or promises of compensation for issues, these often did not materialize as expected.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report not receiving their... See more

Product

People report negative experiences with product. Many customers express disappointment, stating that money... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a complete lack of... See more

Customer communications

Customers consistently express frustration with the lack of communication. Many reviewers report being unable... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Customers frequently report extended... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I would like to start by saying that I have generally been a happy and satisfied customer of yours. However, I’m writing to express my disappointment with my most recent purchase made on the 25th... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more


Company details

  1. #279 of 279 best companies in Vitamin & Supplements Shop
  2. #4 of 4 best companies in Food Processing Company
  3. #71 of 71 best companies in Food producer
  4. #33 of 33 best companies in Herbal Medicine Shop
  5. #24 of 24 best companies in Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia


Contact info

2.1

Poor

TrustScore 2 out of 5

360 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sea moss gold is amazing

Sea moss gold is amazing - I feel it has reduced my aches and pains and provides good energy - recommended to my family their scoriusus has cleared up

7 September 2023
Rated 5 out of 5 stars

Outstanding service and speed of…

Outstanding service and speed of delivery as per normal (3 days early!)
Can I please have some more discount codes? Its the only thing I can ask for, and you asked what can you do to improve my experience tbf.
You are world class. Best product ibe ever introduced into my diet. If anything don't change or raise you're prices drastically please. Xx

28 August 2023
Rated 1 out of 5 stars

My sea moss was mouldy when I received…

My sea moss was mouldy when I received it I placed it in the fridge when I first received the package and went to use it first time today and it contained aload of mould on top.

I know this must of just been a delivery fault or something random.

7 September 2023
Rated 5 out of 5 stars

If you know.. you know

Capsules seem to be more effective than the gels, gels are obviously more versatile.

I can promote you enough, since I've started to use seamoss I have not stopped informing people around me of its benefits.. do your research 😁

23 August 2023
Rated 5 out of 5 stars

Great product

Arrived very quickly. Great product, haven't been ill once in the year since taking it (used to get colds/bugs all the time).

23 August 2023
Rated 2 out of 5 stars

Poor packaging

The product arrived with a loose lid and torn ounce of tape holding the lid on.
On enquiry to the business we were told the lid was loose gecause the drivers throw the boxes around. The company did after several conversations send another which wad intact.
The first one was thrown away.

As this product is not vacuumed sealed to prevent contamination we will not be buying from this supplier again

30 August 2023
Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, item was as described. Taken for a few days now and added into smoothies. Think it is too soon to see if it has any effect yet but hoping to reap the health benefits!

27 August 2023
Rated 5 out of 5 stars

Love using sea mods gel for added…

Love using sea mods gel for added immune support health for when the older months coming given my family the added minerals our bodies need and are like
A bridge for topping up additional nutrients for the body to fight away any nasty colds that could come up now that autumn / winter is approaching!.. used seamoss for a few years now !.. love the golden sea moss !.. definitely recommend

7 August 2023

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