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Sea Moss UK Reviews 360

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TrustScore 2 out of 5

2.1

Vitamin & Supplements Shop
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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or experienced substantial delays in delivery. People also highlighted issues with the products themselves, noting missing items or incorrect orders. Reviewers consistently found it difficult to contact the company, with emails going unanswered and phone lines being unavailable. Some people also mentioned that despite receiving apologies or promises of compensation for issues, these often did not materialize as expected.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report not receiving their... See more

Product

People report negative experiences with product. Many customers express disappointment, stating that money... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a complete lack of... See more

Customer communications

Customers consistently express frustration with the lack of communication. Many reviewers report being unable... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Customers frequently report extended... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I would like to start by saying that I have generally been a happy and satisfied customer of yours. However, I’m writing to express my disappointment with my most recent purchase made on the 25th... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more

Company details

  1. #279 of 279 best companies in Vitamin & Supplements Shop
  2. #4 of 4 best companies in Food Processing Company
  3. #71 of 71 best companies in Food producer
  4. #33 of 33 best companies in Herbal Medicine Shop
  5. #24 of 24 best companies in Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia

Contact info

2.1

Poor

TrustScore 2 out of 5

360 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service is excellent.

Customer service is excellent.
My partner and I have been taking the sea moss gel daily, for a while now and we can’t believe the difference in our energy levels. We wouldn’t be without it now, stopped taking it for a few days as we ran out and energy levels dropped so we make sure we never run out. We would highly recommend buying from the moss way.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

So first of all I was abit disappointed…

So first of all I was abit disappointed after being recommended here by friends with a postal issue but you guys where quick to respond and got a new order out to me and it arrived quick and packed tidy will be back soon as I've run out 🙂

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Made a delivery was lost in the post/…

Made a delivery was lost in the post/ stolen I messaged seamoss on Instagram and told him what happened 2 days later he has sent me another jar.

Very good customer service and high quality product.

If your a smoker you need this

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately I never received my…

Unfortunately I never received my order. I'm fairly certain my review would have been positive had my order arrived. The courier was confusing and overall, not the best experience.

23 July 2023
Sea Moss UK logo

Reply from Sea Moss UK

We are so sorry to hear about your experience due to the couriers. The couriers are a private entity and as you know can be careless. As this is not your fault or ours we will except liability off the couriers. In the future as a gesture of good will please contact us before you next order and we will provide you with a discount code.

Rated 1 out of 5 stars

I ordered 1kg of sea moss and received…

I ordered 1kg of sea moss and received FAKE moss that smells of plastic and does not expand when washed or after sitting. I also paid a hefty amount for shipping to the USA and was still charged for shipping to only receive a fake product. I can’t sell nor will I ingest this junk myself. I would submit a picture if I could. I am disgusted at this company and want a refund and would be happy to send the FAKE sea moss back. Unbelievable!!

28 July 2023
Unprompted review

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