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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or experienced substantial delays in delivery. People also highlighted issues with the products themselves, noting missing items or incorrect orders. Reviewers consistently found it difficult to contact the company, with emails going unanswered and phone lines being unavailable. Some people also mentioned that despite receiving apologies or promises of compensation for issues, these often did not materialize as expected.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report not receiving their... See more

Product

People report negative experiences with product. Many customers express disappointment, stating that money... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a complete lack of... See more

Customer communications

Customers consistently express frustration with the lack of communication. Many reviewers report being unable... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Customers frequently report extended... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I would like to start by saying that I have generally been a happy and satisfied customer of yours. However, I’m writing to express my disappointment with my most recent purchase made on the 25th... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more


Company details

  1. #279 of 279 best companies in Vitamin & Supplements Shop
  2. #4 of 4 best companies in Food Processing Company
  3. #71 of 71 best companies in Food producer
  4. #33 of 33 best companies in Herbal Medicine Shop
  5. #24 of 24 best companies in Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia


Contact info

2.1

Poor

TrustScore 2 out of 5

360 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Service

Customer service Live Chat was great and helpful

Next Day delivery. I was sent the wrong order as i ordered gel but they sent capsules by mistake. Upon contacting them they sent out the correct order straight away and let me keep the capsules. The Correct order (Sea Moss Gel) came the next day and could feel the effects of it straight away. Good Quality. Definitely recommend

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, bought this for my mums fibromyalgia and she was pain free within 3 days due to the anti inflammatory effect of seamoss.

25 June 2023
Rated 5 out of 5 stars

Fast effective service

Fast effective service - delivery for me came in 3 days! The company is genuine and reliable, after ordering several of their products in the past

7 June 2023
Rated 5 out of 5 stars

An awesome service!

Products are amazing really help you feel better all day everyday, if you ordered something out of stock they will just send a replacement; and all the products are top notch which is even better. Plus, they have a point system where you earn points by buying; and the points add up quick for some very helpful discounts and deals. I've been a customer for almost 3 years. Much love and respect SeaMoss UK!!

4 June 2023
Rated 5 out of 5 stars

Amazing!

Great quick delivery nice and simple. Well packaged and great product.

4 June 2023
Rated 5 out of 5 stars

Great sea moss product...service /…

Great sea moss product...service / delivery was amazing, packaging well stored and wrapped with care. Definitely ordering more sea moss get once I use up my current supply. Thank you
P.S stored in fridge as soon as it was delivered and I have been putting in coffee tea and water, makes a great substitute for milk if drinking coffee black

30 May 2023

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