I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
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Review summary
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Reviews shaping this summary
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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What an amazing customer service…
What an amazing customer service experience.
Liz turned a difficult situation (my own problem / no fault with Seascanner), into a very positive one for me.
All done with a happy, informative approach.
Thanks for brightening up my day Liz!
20 May 2026
Unprompted review
Reply from Seascanner UK
Hi Tony,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Liz was able to turn a difficult situation into a positive experience for you, and that she supported you with a happy and informative approach throughout. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Help With Tickets/Cabin Allocation
I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really helpful and responded to any queries I had really quickly. She promised that she would keep an eye out for updates on my cabin location, which she did and emailed me first thing the next day with my cabin location, tickets and luggage labels. Thank you so much for your help Aimee.
19 May 2026
Unprompted review
Reply from Seascanner UK
Hi Kim,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re very pleased to hear that Aimee was able to assist you quickly and keep you updated throughout, ensuring you received your cabin details, tickets and luggage labels in good time before your cruise. It’s great to know she provided such helpful and responsive support. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very quick resolution to my query
Very quick resolution to my query. Thanks Aimee!
19 May 2026
Unprompted review
Reply from Seascanner UK
Hi Holly,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to resolve your query so quickly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very efficient by customer services but…
Very efficient by customer services but could do with up date on the app so payments can be made derictly not having go back through customer services thanks
19 May 2026
Unprompted review
Reply from Seascanner UK
Hi Peter,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We are pleased to hear that you found our customer service very efficient. It’s also helpful to know your thoughts regarding the app and making payments directly, and we will take this on board as we continue to improve our service and online experience.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Could not be easier
Could not be easier, I made an error with my e mail address, they amended it all really quickly. Absolutely fantastic
13 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Elvidge,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear the booking process could not have been easier and that your email address amendment was sorted out quickly for you. It’s wonderful to know you had such a fantastic experience with us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Remedios,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear you received great service and that Shannon was able to provide a prompt response to your query. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
The prices are very good
The prices are very good , website easy to use and communications post booking were informative and helpful. The best asset they have are the staff who are are super friendly and helpful who work above and beyond
14 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Lonsdale,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you found our prices very good, the website easy to use and our post-booking communications informative and helpful. It’s especially wonderful to know our team stood out to you for being so friendly and helpful and for going above and beyond.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Thanks Aimee for a quick response and…
Thanks Aimee for a quick response and being able to join our bookings.
18 May 2026
Unprompted review
Reply from Seascanner UK
Hi Malic,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to respond quickly and help join your bookings together with ease. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Incredibly helpful during a terrible time
I recently had a health issue resulting in needing to cancel my cruise at incredibly short notice. Liz in the Seascanner Support Team was so helpful in getting me options and working with the cruise line to lay out exactly what I could do. Her genuine care and empathy really came through in all my of dealings with her, I’m so grateful and can’t wait to be back n a position to book another cruise with you soon.
17 May 2026
Unprompted review
Reply from Seascanner UK
Hi Ma,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very sorry to hear you had to cancel your cruise at short notice. We’re pleased that Liz was able to support you by providing clear options and working with the cruise line to help guide you through the process. It’s really good to hear her care and empathy came through in all your interactions, and we’ll be sure to pass on your kind words.
We look forward to helping you book another cruise when the time is right.
Kind regards,
Seascanner Customer Support Team
Customer service
I was worried that I couldn't phone the company but I emailed and got very clear answers to my queries:)
15 May 2026
Unprompted review
Reply from Seascanner UK
Hi Julie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are glad to hear that although you were initially unsure about not being able to call, you received clear and helpful answers to your queries via email. We do have a phone number for urgent enquiries which can be found in the MyTrip section of our website.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
After many bookings and interactions…
After many bookings and interactions with Seascanner, I continue to be impressed with the friendliness and professionalism of your team. Yet again you have exceeded my expectations and come up with a great deal and ideal itinerary.
16 May 2026
Unprompted review
Reply from Seascanner UK
Hi Derek,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear that you continue to be impressed with the friendliness and professionalism of our team, and that we have once again exceeded your expectations with a great deal and ideal itinerary.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Fantastic service from Aimee on the…
Fantastic service from Aimee on the Support Team. Resolved requests with ease & realised that part of that was to put our minds at ease. Thank you Aimee. Very good.
16 May 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee provided fantastic service and was able to resolve your requests with ease, while also putting your mind at ease throughout the process. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Good friendly service
Aimee was very polite and patient. Also she was very helpful in letting me know the good suites on the ship
15 May 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was polite, patient and helpful in advising you on the good suites available on your ship. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer service
Had a great experience with their customer service. Erin was great help with sorting out changing a passenger in our booking. Will book with Seascanner again in the future.
15 May 2026
Unprompted review
Reply from Seascanner UK
Hi Louise,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear you had a great experience with our Customer Service team and that Erin was able to help you with changing a passenger on your booking. It’s great to know everything was sorted smoothly and that you would book with us again.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I booked a cruise on May 13 for 1394…
I booked a cruise on May 13 for 1394 pounds and my payment didnt go through thrice. I chatted with the representative on chat who tried for the payment to go through but it didnt.
I got one charges on my Visa for 1584 pounds and another 2 charges on my Master card for 1394 pounds. I got 2 confirmations of booking on 13 may.
on 14 May I got an email from Seascanner that the booking not confirmed . Why I am charged 1584 pounds on my Visa and another 1394 pounds on my Master card.
even if i get a refund I will lose on exchange, who will bear that loss.
Speaking to live agents, and email correspondence is not helpful .
Very unprofessional and irresponsible people on this site.
I booked the cruise on 13 may. I was trying to charge it on my Visa but it didnt go through. I spoke to the chatrepresentative who corrected my address and told me to try to pay which didnt go through. Then she sent me a link to pay but that to didnt work. I used my Master card to pay and that too didnt work.
Later I got 2 emails confirming the payments and confirmation of cruise.
On Visa I was charged GBP 1584 when the cruise was for GBP1394.On my master card I was charged GBP 1394
Later on May 14 I got an email that the cruise is not confirmed.
I got the refund but I lost $175.29 on my first booking on Visa and $12 on my second booking on Master card.
I failed to understand why there is a charge on my Credit card when the cruise is not booked. We pay at hotels and at gas pumps and they hold the payment and charge when the service is provided and release the hold when we leave the hotel and there is no charge on the hold.
Why the cruise send me email confirmation when the cruise is not booked.
After I got the cancelation email I check on P&O website and the same cruise was still available o at a higher price.
Why a customer has to suffer for exchange diffrence when there is no booking. I am losing $187 and has to deal with my credit card company earlier for these charges which were later on refunded by a lessor amount.
Hence my concern is why the cruise charge my credit card at the first place when the cruise is not confiemd and why diffrent amount was charged GBP 1584 instead of GBP 1374.
Till today May 27, there is no response from Seascanner.
I got my cruise booked through southampton cruises last week on P&O cruise ship IONA which was a clean smooth booking and got confirmation too.
Very disappointing experience booking with sea scanner and no courtesy call or any response till date.
9 May 2026
Unprompted review
Reply from Seascanner UK
Hi Sudhir,
We’re very sorry to hear about the frustration and inconvenience you’ve experienced with your booking.
Please be assured that our IT team is actively investigating the issues related to your payment and booking confirmations. In addition, your case has been escalated to our senior Customer Relations team for further review.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
Seascanner Customer Support Team
Booked our first cruise through…
Booked our first cruise through Seascanner today and Chat facility was extremely helpful
15 May 2026
Unprompted review
Reply from Seascanner UK
Hi Pharmageddon,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear that booking your first cruise with us was straightforward and that our chat facility was extremely helpful throughout the process.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Superb Customer Service!
I wanted to change my cabin number and deck when booking and Aimee was a great help! She was polite and ensured that my problem was solved. Highly recommend!
14 May 2026
Unprompted review
Reply from Seascanner UK
Hi Abbie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that Aimee was able to help you change your cabin number and deck and that she was polite and ensured everything was resolved for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner Customer Service have been…
Seascanner Customer Service have been brilliant with responding to my enquiry and assisted me with changing my cabin to an accessible one. A special mention goes to Liz who has been so helpful in meeting and understanding my needs.
12 May 2026
Unprompted review
Reply from Seascanner UK
Hi Angela,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that our Customer Service team have been brilliant in responding to your enquiry and that Liz was so helpful in assisting you with changing your cabin to an accessible one. It’s great to know she took the time to understand and support your needs. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Bev,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear you found our service professional, friendly and great to deal with.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee is a Star ⭐️
I had a couple of amendments needing to be made and Aimee at Seascanner has been amazing, so helpful and came back quickly to all my queries and got them sorted without any issues. Thanks again 😃
13 May 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that Aimee was able to support you with your amendments and that she responded quickly to your queries and got everything sorted without any issues. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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