I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
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Review summary
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Reviews shaping this summary
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I asked you for information regarding…
I asked you for information regarding my booking. You replied that I would have an answer in 3 days. That was 4 days ago.
Now I'm being asked via your email how you performed. The answer is very badly.
25 April 2026
Unprompted review
Reply from Seascanner UK
Hi Guy,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
We are sorry for the delay in providing the information you requested regarding your booking and understand your frustration with the wait time. Due to an extremely high level of demand, our response times were longer than usual during this period. We did respond within 4 working days and provided the information requested, however we appreciate that this was longer than initially advised.
We understand how important timely updates are, especially when it comes to your booking, and we are actively working to improve our response times during busy periods.
If you still need any further assistance, please do get in touch and we will be happy to help.
Kind regards,
Seascanner Customer Support Team
Easy to use
Easy to use, with discounts available all year round and usually the best deal in comparison to other sites.
15 April 2026
Unprompted review
Reply from Seascanner UK
Hi Sophie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear you found the service easy to use and that you were happy with the discounts and pricing available throughout the year. It’s great to know you feel you are getting a strong overall deal.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Quite useful for cruise searching and…
Quite useful for cruise searching and booking but beware, very little chance of getting a refund if the price of your cruise drops after your booking and the process to even find out is quite slow as Seascanner have to contact the cruise company and wait for a reply. Of course, it’s in no one’s interest to be speedy except the customer’s. Some cruise companies do offer partial refunds if there’s a price drop after you book your cruise, so worth being aware who they are and asking first.
17 April 2026
Unprompted review
Reply from Seascanner UK
Hi Michael,
Thank you for taking the time to leave us a 3* review, we really appreciate your feedback!
We are glad to hear you found our website useful for searching and booking cruises. We also appreciate your comments regarding price changes after booking and the process for checking any potential adjustments with cruise lines. As pricing is live and can change at any time, we always recommend customers book at a price they feel comfortable with at the time of booking.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer support
I had an issue with an online booking as I was told the cabin we had booked was no longer available. I phoned and got through to Liz in the Seascanner Support Team. She was friendly and helpful and was able to resolve the problem quickly for me. She also went above and beyond to research the support available for specific needs within our party, and emailed me all the information she had gathered within a few hours. Thank you Liz!
23 April 2026
Unprompted review
Reply from Seascanner UK
Hi Lucy,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that Liz was able to resolve your booking issue quickly and that she took the time to research and provide additional information to support your party’s specific needs. It’s great to know she went above and beyond and kept everything moving so efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Thanks a Million Mitch!
Thanks a million Mitch, for quiet, helpful and reassuring suggestions and solutions!
22 April 2026
Unprompted review
Reply from Seascanner UK
Hi Toni,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that Mitch provided quiet, helpful and reassuring suggestions and solutions throughout your experience. It’s great to know he was able to support you in a calm and positive way. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Good price but unfortunately it was…
Good price and unfortunately it was bank holiday but the lady we dealt with came after the weekend and gave it to us at the same price so very happy in the end.
3 April 2026
Unprompted review
Reply from Seascanner UK
Hi Helen,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We are glad to hear you were happy with the price and that our team were able to honour the same fare for you after the bank holiday delay. It’s great to know everything was resolved to your satisfaction in the end.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Brilliant service especially from…
Brilliant service especially from telephone specialist
21 April 2026
Unprompted review
Reply from Seascanner UK
Hi J Williams,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear you received brilliant service, especially from our telephone specialist. It’s great to know you had such a positive experience.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
First time using Sea Scanner
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming purchase. The only issue I gad was website stated drinks package on celebrity cruises were upto $10, however I done a live chat with customer services (who were very efficient & helpful), and they confirmed it was $12. I would definitely recommend using this site as some great deals on it. I have now found my favourite website.
17 April 2026
Unprompted review
Reply from Seascanner UK
Hi Collette,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that your first experience using us was a positive one and that you found the booking process clear, simple and easy to follow, with plenty of options available. It’s also great to know our team were able to quickly clarify the drinks package for you via live chat.
We appreciate you highlighting the pricing discrepancy and will take this on board as we continue to improve the accuracy of information on our website.
It’s wonderful to hear you’ve found your new favourite website and that you would recommend us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great prices.
Very easy booking process, very good web site with easy good navigation. Cabin selection very straightforward.
On top of this GREAT PRICES👍 and a company owned by Hays’s travel.
9 April 2026
Unprompted review
Reply from Seascanner UK
Hi Mr. McDowell,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that you found the booking process easy, the website simple to navigate, and the cabin selection straightforward. It’s also great to know you were happy with the pricing.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
🚢 Cruise Booking 🚢
Normally use Iglu, ROL and Cruise.co.uk (owner of Seascanner). Tried Seascanner and like ease of booking. THANK YOU! 🚢
1 April 2026
Unprompted review
Reply from Seascanner UK
Hi Gary,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that you liked the ease of booking and had a positive experience using our service.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent service
Excellent service. Have used seascanner many times. Best prices, good discounts and efficient and helpful customer! Would recommend.
17 April 2026
Unprompted review
Reply from Seascanner UK
Hi Jocelyn,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that you’ve used us many times and continue to find great prices, good discounts and helpful, efficient service. Your continued support means a lot to us, and it’s great to know you would recommend us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Ian,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that you found it easy to see what you were getting and had a clear booking experience.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
First time booking through Seascanner…
First time booking through Seascanner but will not be the last. A great deal and super easy to book.
Overall a great experience
20 April 2026
Unprompted review
Reply from Seascanner UK
Hi Richard,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that your first booking with us was a great experience and that you found it super easy to book, with a great deal as well. It’s great to know everything went smoothly for you.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Erin responds to queries quickly and…
Erin responds to queries quickly and efficiently
21 April 2026
Unprompted review
Reply from Seascanner UK
Hi Kevin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that Erin responds to your queries quickly and efficiently. It’s great to know you’ve had a smooth experience with our support team.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Customer Service - Naomi
We booked a cruise through Seascanner as the price was less than going direct. I am very happy with the customer service they provide and I would have no hesitation in using them again.
We wanted to book an excursion which we stupidly left too late to book for our whole party but we could see it wasn’t marked as ‘sold out’ so we knew there must have been spaces left, just not enough for our whole group.
We contacted the cruise line who informed us we had to go through Seascanner. Naomi at Seascanner was amazing and dealt with this from start to finish and managed to book the last remaining spaces for us. We couldn’t have done this without her as it simply wouldn’t allow us to due to the cruise lines set up of their excursions and it wanting to book everyone in the room.
Their replies are quick, polite and I would definitely recommend. And a huge thanks again to Naomi as this excursion was the one thing members of my family wanted to do!
22 April 2026
Unprompted review
Reply from Seascanner UK
Hi Chris,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are thrilled to hear that you were happy with the price and the service you received throughout your booking. It’s great to know that Naomi was able to step in and secure the remaining excursion spaces for your group, especially for such an important part of your family’s trip. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent experience
Excellent experience from Seascanner support team! Mitch tried to answer all queries on phone and provide suggestions on emails shortly, I never expect this customer service in Europe. He is amazing and extremely helpful! I will definitely recommend Seascanner UK to my friends and family!
15 April 2026
Unprompted review
Reply from Seascanner UK
Hi Ronnie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear that Mitch provided such excellent support, taking the time to answer your queries over the phone and follow up quickly with helpful suggestions by email. It’s great to know you had such a positive experience and that you would recommend us to your friends and family. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very good price and their customer…
Very good price and their customer support is very helpful.
22 April 2026
Unprompted review
Reply from Seascanner UK
Hi Daniel,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are delighted to hear you found the price very good and that our customer support team was very helpful. It’s great to know you had a smooth experience with us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Carol,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear you found everything so easy to use and had a smooth experience with us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great value cruises
The whole booking system is extremely easy and straightforward. The website is very easy to navigate and this is the 4th cruise I have booked through Seascanner this year. Always back up help if required.
Always value for money and nearly always the most competitive price
14 April 2026
Unprompted review
Reply from Seascanner UK
Hi Eric,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that you find the booking system easy and straightforward to use, and that the website is simple to navigate. It’s great to know this is your fourth cruise booked with us this year and that you’ve been happy with the ongoing support and value for money. We really appreciate your continued trust in us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
It was simplicity itself
It was simplicity itself, the best price and when I had a problem with the size of the boarding pass, they were on the end of the phone. Highly recommend.
1 April 2026
Unprompted review
Reply from Seascanner UK
Hi Shirley,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear you found the booking process simple and that you secured the best price. It’s also good to know that when you needed help with the size of your boarding pass, our team were available quickly to assist over the phone. We’ll be sure to pass on your kind words to the team.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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