I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
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Review summary
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Reviews shaping this summary
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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Impeccable service
I had a few difficulties booking on the website (user error I'm sure). I used live chat and was helped by Angelina. She was so helpful, pleasant and professional. Got all three bookings set-up. It was great service and I would thoroughly recommend Seascanner. I came because the price was cheapest, but very reassured that I made the right choice.
22 April 2026
Unprompted review
Reply from Seascanner UK
Hi Matthew,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that despite some initial difficulties with the website, Angelina was able to help you via live chat and get all three bookings set up smoothly. It’s great to know you found her helpful, pleasant and professional, and that you would recommend us based on your experience.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Had to contact customer support for a…
Had to contact customer support for a change of flights and they couldn't have been more helpful. Mitch picked up the phone quickly, answered all my questions thoroughly and genuinely cared. Thanks so much!!
21 April 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that when you contacted customer support for your flight changes, Mitch was able to help quickly and answer all your questions thoroughly, while making sure you felt well looked after. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
very helpful and quick to respond
21 April 2026
Unprompted review
Reply from Seascanner UK
Hi Maria,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear you found our team very helpful and quick to respond. It’s great to know you had a smooth experience with us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent customer support
I want to mention Liz on customer support she went above and beyond to help me out due to a late cancellation. Nothing was too much trouble and made me feel at ease. It’s nice to know people still care about their customers.
20 April 2026
Unprompted review
Reply from Seascanner UK
Hi William,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that Liz went above and beyond to support you during a late cancellation and helped put you at ease. It’s great to know her care and dedication made a difference to your experience. We’ll be sure to pass on your kind words to her.
We hope to assist you again in the future and look forward to helping with your next cruise.
Kind regards,
Seascanner Customer Support Team
Good response to my enquiry
Good response to my enquiry. Have been updated at the earliest opportunity.
20 April 2026
Unprompted review
Reply from Seascanner UK
Hi Gordon,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that you received a good response to your enquiry and were kept updated at the earliest opportunity. It’s great to know you had a smooth experience with us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great sevice from Mitch who help me
Great sevice from Mitch who help me. Change my departure airport.
Could’nt be happier with his service.
20 April 2026
Unprompted review
Reply from Seascanner UK
Hi Shannon,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that Mitch was able to help you change your departure airport and that you were so happy with the service you received. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee has handled our interaction with…
Aimee has handled our interaction with MSC efficiently, swiftly and considerately.
19 April 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear that Aimee handled your interaction with MSC efficiently, swiftly and with care. It’s great to know you had a smooth experience. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Amazing customer service from Mitch
Sadly, had to cancel our trip due to my wife giving birth closer to departure. Asked Seascanner for possible refund on our deposit and Mitch helped us out tremendously. Very polite and professional. Kept us up to date throughout and were very grateful to get the refund accepted. Thank you Mitch!
20 April 2026
Unprompted review
Reply from Seascanner UK
Hi Jeric,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re sorry to hear you had to cancel your trip, but congratulations on your new arrival. It’s great to know that Mitch was able to support you with your request and keep you updated throughout, helping to secure the refund. We’ll be sure to pass on your kind words to him.
We hope to help you plan a future cruise when the time is right and look forward to assisting you again.
Kind regards,
Seascanner Customer Support Team
Liz at Seascanner was so so helpful.
Liz at Seascanner was so helpful and friendly.
She contacted the cruise company on my behalf and got my query sorted in no time.
I wouldn’t hesitate to recommend Seascanner to anyone looking to book a cruise. Their price was actually cheaper than booking directly with the cruise line.
19 April 2026
Unprompted review
Reply from Seascanner UK
Hi Krafty,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was so helpful and friendly, and that she was able to contact the cruise line on your behalf and resolve your query quickly. It’s also great to know you found our pricing competitive and would be happy to recommend us to others. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
My ticket for my cruise hadn't arrived…
My ticket for my cruise hadn't arrived with 2 days to go so I contacted Customer support using the online chat service and Liz picked up my chat message. She was absolutely marvellous and nothing was too much trouble for her. 1st class service from her and she dealt with my issue with great professionalism and promptness.
Am sure the issue arose through the volume of work but what an excellent back up customer service you provided, especially form Liz.
19 April 2026
Unprompted review
Reply from Seascanner UK
Hi Tony,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to assist you through the online chat and resolve your ticket issue quickly and professionally. It’s great to know she provided first class support and made sure everything was dealt with promptly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Prompt reply & Dawn was so helpful…
Prompt reply & Dawn was so helpful linking our bookings & advising of our loyalty situation, excellent service & so easy to book.
16 April 2026
Unprompted review
Reply from Seascanner UK
Hi Nick,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you received a prompt reply and that Dawn was so helpful in linking your bookings and advising on your loyalty situation. It’s great to know you found the booking process easy and the service excellent. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great service from Sea Scanner!
We have been cruising for over 15 years doing on average 3 cruises a year. Mitch at sea scanner gave by far the best service we have ever had. His response to queries was extremely courteous and extremely fast. We will have no hesitation in using Sea Scanner for all our future cruises, well done Mitch!
16 April 2026
Unprompted review
Reply from Seascanner UK
Hi Bartholomew,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Mitch provided the best service you’ve experienced in your 15 years of cruising, and that his responses were both courteous and very fast. It’s great to know you would not hesitate to use us for your future cruises. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
DuringDuring this difficult period I received excellent service. this difficult period I received…
During this difficult period I received excellent service.
16 April 2026
Unprompted review
Reply from Seascanner UK
Hi Olga,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you received excellent service during what sounds like a difficult period. It means a lot to know our team were able to support you when you needed it.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Responsive
Our phone call re. further information & discount application for our upcoming Cunard cruise was handled politely, friendly, quickly & efficiently. We were well informed to our initial enquiry.
14 April 2026
Unprompted review
Reply from Seascanner UK
Hi P Maguire,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that your phone call regarding your Cunard cruise was handled politely, quickly and efficiently, and that you felt well informed throughout. It’s great to know you were happy with the support you received.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent customer service (Shannon)
We booked a Fred Olsen cruise via Sea Scanner in October last year and selected the 6pm sitting for dinner. In February this year when checking the cruise details on Fred Olsen's website we noticed the sitting for dinner was 8pm and not 6pm.
We emailed Sea Scanner Customer Support and received a prompt reply from Shannon explaining that if a dining time is not available the system automatically allocates the next available time. She offered to contact Fred Olsen and try to change it. Unfortunately no earlier sittings were available but she has been checking regularly and keeping us informed.
Shannon's level of customer service has been excellent! She has owned our issue and has persevered with Fred Olsen to try to resolve it.
14 April 2026
Unprompted review
Reply from Seascanner UK
Hi Rod,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Shannon has provided excellent customer service, taking ownership of your query and keeping you regularly updated while continuing to check with Fred Olsen. It’s great to know she has been proactive and supportive throughout in trying to resolve the dining time request. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
First class service from Lidia
First class service from Lidia at Seascanner today
she helped, sorted and made our cruise booking a nice
experience.
Many thanks to her.
Regards Malcolm and Glenys Bird
14 April 2026
Unprompted review
Reply from Seascanner UK
Hi Malcolm,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Lidia provided first class service and was able to help sort everything out, making your cruise booking a smooth and enjoyable experience. It’s great to know her support made such a positive difference. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I emailed seascanner after booking a…
I emailed seascanner after booking a cruise for the 1st time, regarding it being a honeymoon surprise and seeing if they can do anything special. I got a reply from Erin who was extremely helpful and nice.
14 April 2026
Unprompted review
Reply from Seascanner UK
Hi Sam,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin was extremely helpful and kind when you got in touch about your honeymoon booking. It’s great to know she was able to support you with your special request. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
very good company
1 April 2026
Unprompted review
Reply from Seascanner UK
Hi Ryszard,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re glad to hear you think we are a very good company. It’s great to know you had a positive experience with us.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Easy booking process
Really easy booking process and good price. Excellent support from Shannon throughout booking.
13 April 2026
Unprompted review
Reply from Seascanner UK
Hi Peter,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found the booking process really easy and that you were happy with the price. It’s great to know that Shannon provided excellent support throughout your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent service
Excellent service yet again from seascanner.
I had a query that was pretty urgent and Naomi was amazing, she was able to sort out my issue with ease. I think I have dealt with Naomi before on a previous Cruise and she was an excellent help then as well.
13 April 2026
Unprompted review
Reply from Seascanner UK
Hi Yolanda,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you received excellent service again and that Naomi was able to quickly and easily resolve your urgent query. It’s great to know she has been helpful on previous occasions as well. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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