SeatPlan Reviews 

Reply from SeatPlan

Updated Oct 24, 2025

Hi Angelika,

Thank you for your review, and sorry to hear about the issues you were having making this booking.

SeatPlan aggregate deals via our trusted ticketing providers, which means that our maps show tickets that the theatre supplies to these ticketing providers. When this notification pops up it is a rule set by the venue itself, requiring that the seats be purchased individually - for various reasons - and we unfortunately cannot override this on our end.

It doesn't look like we have an email from you in our help@seatplan.com inbox, but if you’re ever experiencing an issue on the website, please don't hesitate to get in touch so we can assist in any way we can.

We appreciate how frustrating this must have been, and sincerely apologise for any inconvenience.

Kind Regards,
Team SeatPlan

Reply from SeatPlan

Oct 16, 2025

Hi Sharon,

Thank you for your review. We’re very sorry to hear you were unhappy with the price of your tickets on this occasion.

At SeatPlan, we aggregate deals across the top UK ticketing suppliers to ensure the best possible price based on availability. This means often including offers that are not available when buying tickets directly from the Box Office, as can be found on our discounts page and our last-minute page.

Ticket prices are set via our ticketing suppliers, rather than through SeatPlan, and we always show the lowest price available to us from our suppliers. On occasion, the price of tickets available through our suppliers does differ from those available at the Box Office directly, and whilst this means that our ticket suppliers can offer discounts that the Box Office may not be able to, it also sometimes means that these prices may include additional fees that are not applicable when booking directly. SeatPlan always includes the cost of any booking fees within the price of the tickets, so that you’re not hit with the surprise of additional fees being shown when reaching the checkout - which can sometimes happen when booking directly from a venue. If you’d like to discuss this pricing structure further, we’d advise contacting the ticketing supplier for your order, whose details can be found on your confirmation email.

As with any online purchase, these prices and offers can fluctuate and occasionally there are sites who may have a better deal than us on a given day. Sometimes the discrepancy comes because the tickets you purchased one week are then reduced the following week through an offer, and this can make it seem as if the pricing has been discounted or inflated. Much like checking Amazon for a laptop one day, and the price changing the next. A quick comparison always helps to ensure you get the lowest price available to you at the time.

We pride ourselves on our mission of making theatre more accessible while helping bookers find the best seat views, and we’re sorry you were disappointed with the price paid on this occasion. We hope that features like our interactive seat maps and view-from-a-seat photos mean you will still consider booking with us in future.

Kind Regards,
Team SeatPlan

Reply from SeatPlan

Oct 14, 2025

Hi Chris,

Thank you for your review. We’re very sorry to hear you were unhappy with the price of your tickets on this occasion.

At SeatPlan, we aggregate deals across the top UK ticketing suppliers to ensure the best possible price based on availability. This means often including offers that are not available when buying tickets directly from the Box Office, as can be found on our discounts page and our last-minute page.

Ticket prices are set via our ticketing suppliers, rather than through SeatPlan, and we always show the lowest price available to us from our suppliers. On occasion the price of tickets available through our suppliers does differ from those available at the Box Office directly, and whilst this means that our ticket suppliers can offer discounts that the Box Office may not be able to, it also sometimes means that these prices may include additional fees that are not applicable when booking directly. SeatPlan always includes the cost of any booking fees within the price of the tickets, so that you’re not hit with the surprise of additional fees being shown when reaching the checkout - which can sometimes happen when booking directly from a venue. If you’d like to discuss this pricing structure further, we’d advise contacting the ticketing supplier for your order, whose details can be found on your confirmation email and in the ‘My Tickets’ section of your account.

As with any online purchase, these prices and offers can fluctuate and occasionally there are sites who may have a better deal than us on a given day. Sometimes the discrepancy comes because the tickets you purchased one week are then reduced the following through an offer and this can make it seem as if the pricing has been discounted or inflated. Much like checking Amazon for a laptop one day, and the price changing the next. A quick comparison always helps to ensure you get the lowest price available to you at the time.

We pride ourselves on our mission of making theatre more accessible while helping bookers find the best seat views, and we’re sorry you were disappointed with the price paid on this occasion. We hope that features like our interactive seat maps and view-from-a-seat photos mean you will still consider booking with us in future.

Kind Regards,
Team SeatPlan