SeatPlan Reviews 

5,440
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love how easy the website is to navigate and greatly appreciate the helpful stage view photos available before booking their shows. Many people also mention that finding affordable tickets, securing wonderful seats, and receiving timely reminders make the entire journey very smooth and pleasant. However, some reviewers were not happy with the pricing, noting that tickets were often significantly more expensive than purchasing directly from the theatre website. A few other people also felt that unexpected price markups and occasional technical issues during the booking process made the overall experience quite frustrating.

What people talk about most

Price

Customers had mixed feelings regarding the pricing, with many reviewers praising the competitive rates and... See more

Booking process

Clients share ambiguous opinions on booking process, with many reviewers praising the system as easy, simple,... See more

Website

Customers consistently note positive experiences with website navigation, highlighting how simple it is to... See more

User experience

Consumers find user experience to be positive, highlighting that the platform is very straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seat Plan are easy to book with and send a timely reminder with tickets. We had gone cheap and booked restricted view tickets. Normally the restriction is minimal but this time there was a considerabl... See more

Rated 5 out of 5 stars

My preferred theatre ticket retailer. The website combines ticket sales for all the latest and most popular shows with a community sourced 'view from my seat' which makes picking the best seats at the... See more

Rated 5 out of 5 stars

Incredible Very easy to follow instructions and seeing your seat view before committing to your purchase is amazing. Depending on what show you are wanting to see. Sometimes the cheeper seats are b... See more

Rated 5 out of 5 stars

Was a bit concerned about booking because my tickets still hadn't arrived by the day of the performance. Emailed them and it arrived as an attachment within minutes. Had a great seat at a good price.... See more


Company details

  1. Event ticket seller

Written by the company

SeatPlan has been helping theatregoers find the best theatre seats since 2011. We display view from seat photos and aggregate availability and prices from leading theatre websites to find the best prices and deals. As a Secure Tickets from Authorised Retailers (STAR) accredited seller with over 300,000 happy customers, you can buy tickets with confidence through the secure and encrypted checkout process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,440)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book

Easy to book. Helpful to see the view we’d have of the show. Tickets came straight through via email. Great price as well! Will use again and have told friends

21 September 2025
Rated 5 out of 5 stars

Time saving

Instant email confirmation on booking. I have always found tickets are competitively priced, so SeatPlan is now my go to booking site.

16 September 2025
Rated 5 out of 5 stars

Good seats

This was an accurate description of the seating which will be helpful for follow up
Bookings.

18 September 2025
Rated 1 out of 5 stars

Please check


Please check. When I arrived at the books office on Tuesday night I was told my ticket was for Thursday! Little man syndrome can’t get the date straight anyway they found me a seat but please check your reminder for that occasion in case I’m wrong but I’m sure you tell me my seat was for Tuesday oh well

14 September 2025
SeatPlan logo

Reply from SeatPlan

Hi Vicki,

Thank you for your review. We're sorry to hear you had an issue with your tickets.

Looking at your account with us, we can see that your booking was made for the Thursday evening performance. We display the date of the performance throughout the booking process, and it should be clear on your order confirmation and your tickets when you receive them from our ticketing partners.

From your review here, it sounds as though the venue were able to accommodate you. We hope you enjoyed the show. If you ever have any issues with tickets booked through SeatPlan.com, please do contact us at help@seatplan.com so that we can help in any way we can.

Kind regards,
Team SeatPlan

Rated 5 out of 5 stars

Great website

Website very easy to navigate, great that it shows seat view before purchase

Good last minute prices

10 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look