Seats and Sofas - Den Haag Reviews 

I was warmly welcomed by the ladies and was thoroughly advised kn the kind of couch I needed. I would recommend to everyone for the quality and friendliness.

I was welcomed warmly and was thoroughly advised on a fitting choice of couch. I would recommend the quality and the location to everyone.

A bit more expensive than your average IKEA product but the quality speaks for itself 👌

Absolutely lovely service! Thank you Diederik!

Great service!

Great service ! Quality and beautiful sofas. Strongly recommend

We had a very nice experience in the store. The sales personnel is very helpful, they give you all the necessary info, listen to your preferences to try finding the best solution. We came a bit late, just 40 minutes before closing time, but they stayed later with us. Everyone was very nice. We left with a nice couch

Really good experience. Anna was super helpful. Got 2 chairs and a couch from there.

I had a big nightmare I sent a courier to pick up my sofa, and the store tells the driver that the sofa was picked up by another courier this is the first
the second is I'm going to the store to see what's going on, where's my sofa? because when I called the store They confirmed the sofa is gone The courier wants my money for a sofa he couldn't get and no one knows where it is. I go to the store and they tell me the system shows that someone has taken it, but luckily your sofa is in storage. without apologizing they just said it wasn't their fault Terrible service now I have to find another courier and pay double

Excellent customer service and communication. Our sales associate remembered us two weeks later, was patient with our questions. When we made a purchase decision, Akanisi carefully walked us through the transaction, going over and above expectations to make sure we were satisfied and ready to schedule delivery. As expats, her kindness was such a blessings. Would definitely recommend.

Really good sofa really recommend!

Anna was amazing! Helped fast and offered a great deal!

Anna in seat and sofas was great help in the store! She is a gem

Great customer help throughout the entire process of choosing the perfect sofa for us! They also have a lot of options available which is super nice 👍

Amazing service from Anna!

Ana helped us today to find our sofa. She was very helpful and explain everything top to bottom: Payment, delivery, sofa details, etc. We highly recommend their services. Thank you, all.

Anna and Yahya were very very helpful in terms of choosing the couch that fits our needs best. Also making sure we are happy with the budget and getting quality for what we pay for. Looking forward to receiving the couch!

DUTCH: De bank die we besteld hadden, werd geleverd nadat de maximale wachttijd bijna voorbij was, maar de bekleding was beschadigd. We hebben via de website een klacht ingediend met gedetailleerde foto's en een beschrijving. We hebben ook een oplossing voorgesteld die waarschijnlijk voor beide partijen zou werken (de bank behouden, maar met een financiële compensatie). We kregen als antwoord dat we foto's van de bank in de originele verpakking moesten meesturen, wat natuurlijk een belachelijk en onrealistisch verzoek is. Schade is immers niet zichtbaar als de bank nog in de verpakking zit. Als klant moet je dus foto's maken van de bank vóór het uitpakken, omdat er schade kan zijn die je niet kunt zien of verwachten door de verpakking heen. Zelfs als je de verpakking nog hebt en er weer omheen wikkelt, vertelt dat het bedrijf niets over wanneer de schade is ontstaan ​​(in de fabriek of tijdens het transport), omdat de verpakking al kapot is. Dat Seats & Sofas deze verantwoordelijkheid om het tijdstip van de schade te 'bewijzen' bij de klant legt, vinden wij echt absurd. Er gebeurt niets met onze klacht en we zitten er maar mee.

ENGLISH: The couch we ordered was delivered after the maximum time of waiting was nearly finished, but arrived with some damage on the fabric. We've sent a complain via the website with detailed pictures and description. Also we suggested a solution that will probably work for both parties (keeping the couch but with a financial compensation). We've received a reply that we need to add photo's of the couch in original packaging, which is of course a stupid and unrealistic ask. Damages can't be be seen when the couch is in the package. So as a customer you need to take pictures of the couch before unpacking, because there might be damages you can't see or expect through the package, before opening. Even if you would still have the package and wrap it back around it, it will not tell the company anything about when the damage was done (in factory or during transport), as the package is already broken. The fact that Seats & Sofas puts this responsibility to 'prove' timing of damage in the hands of the customer is really insane in our view. Nothing is happening with our complain and we are just left with it.