Toen we de winkel in Den Haag binnenliepen, kwam er een vrouw naar ons toe met de woorden: "Goedemorgen, kan ik u helpen?" We antwoordden dat we alleen nog maar wat inspiratie zochten. Ze zei meteen... See more
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See what reviewers are saying
The guy that greet us was amazing, he knew his merchandise and treat us nice even tho we did not speak Dutch 10/10 service and prices
Company replied
We had a nice experience with very polite, smart and talented Sales lady. She guided us well based on our preference which led us to buy 2 sofa sets together. Kudos to the felixble team who even stay... See more
Company replied
I had a big nightmare I sent a courier to pick up my sofa, and the store tells the driver that the sofa was picked up by another courier this is the first the second is I'm going to the store to see... See more
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Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
Waldorpstraat 144, 2521 CD, Den Haag, Zuid-Holland, Netherlands
- 704450062
4.5
Excellent
799 reviews
Asks customers to review
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Great customer help throughout the…
Great customer help throughout the entire process of choosing the perfect sofa for us! They also have a lot of options available which is super nice 👍
12 April 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Sandra,
Thank you for your review. We are very happy to hear that you received great help throughout the whole process of choosing the perfect sofa and that you appreciated the many options available.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Dear customer,
Thank you for your review. We are happy to hear that you experienced amazing service from Anna.
Kind regards,
Seats and Sofas
Great customer care by Nick.
9 April 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Ayshan,
Thank you for your review. We are happy to hear that you experienced great customer care from Nick. Your feedback is much appreciated.
Kind regards,
Seats and Sofas
Sofa, seen and bought.
Ana helped us today to find our sofa. She was very helpful and explain everything top to bottom: Payment, delivery, sofa details, etc. We highly recommend their services. Thank you, all.
6 April 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Daniel,
Thank you for your wonderful review. We are very happy to hear Ana helped you thoroughly with the sofa details, payment and delivery. Your recommendation means a lot to us.
Kind regards,
Seats and Sofas
Very helpful staff
Anna and Yahya were very very helpful in terms of choosing the couch that fits our needs best. Also making sure we are happy with the budget and getting quality for what we pay for. Looking forward to receiving the couch!
4 April 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Salma,
Thank you for your kind review. We are happy to hear Anna and Yahya were so helpful in finding the couch that best fits your needs and budget. We hope you will enjoy your new sofa very much.
Kind regards,
Seats and Sofas
Terrible response from Customer Service
DUTCH: De bank die we besteld hadden, werd geleverd nadat de maximale wachttijd bijna voorbij was, maar de bekleding was beschadigd. We hebben via de website een klacht ingediend met gedetailleerde foto's en een beschrijving. We hebben ook een oplossing voorgesteld die waarschijnlijk voor beide partijen zou werken (de bank behouden, maar met een financiële compensatie). We kregen als antwoord dat we foto's van de bank in de originele verpakking moesten meesturen, wat natuurlijk een belachelijk en onrealistisch verzoek is. Schade is immers niet zichtbaar als de bank nog in de verpakking zit. Als klant moet je dus foto's maken van de bank vóór het uitpakken, omdat er schade kan zijn die je niet kunt zien of verwachten door de verpakking heen. Zelfs als je de verpakking nog hebt en er weer omheen wikkelt, vertelt dat het bedrijf niets over wanneer de schade is ontstaan (in de fabriek of tijdens het transport), omdat de verpakking al kapot is. Dat Seats & Sofas deze verantwoordelijkheid om het tijdstip van de schade te 'bewijzen' bij de klant legt, vinden wij echt absurd. Er gebeurt niets met onze klacht en we zitten er maar mee.
ENGLISH: The couch we ordered was delivered after the maximum time of waiting was nearly finished, but arrived with some damage on the fabric. We've sent a complain via the website with detailed pictures and description. Also we suggested a solution that will probably work for both parties (keeping the couch but with a financial compensation). We've received a reply that we need to add photo's of the couch in original packaging, which is of course a stupid and unrealistic ask. Damages can't be be seen when the couch is in the package. So as a customer you need to take pictures of the couch before unpacking, because there might be damages you can't see or expect through the package, before opening. Even if you would still have the package and wrap it back around it, it will not tell the company anything about when the damage was done (in factory or during transport), as the package is already broken. The fact that Seats & Sofas puts this responsibility to 'prove' timing of damage in the hands of the customer is really insane in our view. Nothing is happening with our complain and we are just left with it.
28 March 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Beste Patrick,
Bedankt voor uw bericht. Wat vervelend om te horen dat de levering en de staat van de bank niet aan uw verwachtingen voldoen dat begrijpen wij heel goed.
Wij willen u graag laten weten dat uw klacht momenteel nog in behandeling is. Zoals eerder met u besproken, zijn wij in afwachting van verdere terugkoppeling om dit zorgvuldig te kunnen beoordelen en tot een passende oplossing te komen. Er wordt dus zeker actie ondernomen.
Wij begrijpen dat wachten vervelend is en vragen hiervoor nog even uw geduld. Zodra er meer duidelijkheid is, nemen wij uiteraard direct contact met u op.
Met vriendelijke groet,
Seats and Sofas
Well informed and reasonable price
Well informed and reasonable price. Hospitality was good
1 April 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Sugumar,
Thank you very much for your kind review! We are glad to hear that you found our advice informative and our prices reasonable. It’s also great to know you appreciated the hospitality.
Enjoy your purchase!
Kind regards,
Seats and Sofas
Very Good & Friendly Service
Very Good & Friendly Service. Diederik was a big help choosing the perfect couch…definitely would recommend to all my friends and family.
30 March 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Gerson,
Thank you for your kind review! Great to hear you experienced friendly service and that Diederik could help you find the perfect couch. Enjoy your purchase!
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Dear Prakhar,
Thank you for your review! We are glad to hear that you found our staff friendly and helpful. We truly appreciate your feedback.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Dear K Kitsune,
Thank you for your review! We are glad to hear that you experienced very good service. We truly appreciate it.
Kind regards,
Seats and Sofas
Great service
Great service, many options to choose from and accesible price. The customization features are nice as well
18 March 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Senne Klomp,
Thank you for your kind review! Great to hear you appreciated the wide selection, pricing, and customization options.
Kind regards,
Seats and Sofas
Amazing staff and as a foreigner awesome customer service
The staff have provided us with a fantastic deal, and we are amazed at the purchase. I would recommend Diederik if you are looking for that perfect eye-catching piece
27 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear MB,
Thank you very much for your kind review. We are delighted to read that you experienced our customer service as amazing and that our staff was able to offer you a fantastic deal. It is great to hear that Diederik made such a positive impression and helped you find an eye catching piece. We truly appreciate your recommendation and wish you many years of enjoyment with your purchase.
Kind regards,
Seats and Sofas
Very good experience with seats and Sofa
Very good experience with seats and sofa. Executive Akanisi helps a lot in customizing and finalizing the sofa.
18 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Arun,
Thank you for your review. We are glad to hear that you had a very good experience and that Akanisi was able to help you well with customizing and finalizing your sofa. Enjoy your new sofa.
Kind regards,
Seats and Sofas
Very helpful in understanding Customer needs by Ajay
We had a good experience with Seats and Sofas executive Ajay in customizing and finalizing the deal for the sofa of our choice.
18 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Arunima,
Thank you for sharing your experience. Great to hear that Ajay was helpful in understanding your needs and supporting you in customizing and finalizing your sofa. We wish you lots of comfort with your purchase.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Den Haag
Dear Giovanna,
Thank you for your review. Great to hear that you experienced amazing customer service from Mo and Akanisi. Enjoy your purchase.
Kind regards,
Seats and Sofas
Lorenzo has really helpful in finding a…
Lorenzo has really helpful in finding a couch that fits my apartment perfectly.
12 January 2026
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Chrisa,
Thank you for your kind review. We are happy to hear that Lorenzo was able to help you find a couch that fits your apartment perfectly. We will gladly pass your compliment on to him and wish you lots of comfort and enjoyment with your new couch.
Kind regards,
Seats and Sofas
Amazing service and variety
The selection is huge with a lot of customization options. Mo helped us select the best sofa and was very helpful in guiding us. Excellent service.
13 December 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Hello Kuldeep,
Thank you for your review. We are glad to hear that Mo helped you well and that you were satisfied with the variety and service.
Kind regards,
Seats and Sofas
I had an excellent experience at this…
I had an excellent experience at this sofa shop! The agent was extremely knowledgeable and helped me find the perfect sofa that fit both my style and budget. The manager was also very welcoming and ensured everything went smoothly from selection to final purchase. Outstanding service — highly recommended!
29 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Neha D
Thank you for your wonderful review. We are happy to hear you had an excellent experience in Den Haag, and that both the agent and manager supported you so well throughout your purchase.
Kind regards,
Seats and Sofas
Very nice collection and the…
Very nice collection and the salespeople were very helpful. They were willing to sit down and talk to us about our options and we got a good deal for our couch!
28 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Trishna Menon
Thank you for your positive feedback. We are glad that you enjoyed our collection in Den Haag and that our staff took the time to discuss options with you. Enjoy your new couch.
Kind regards,
Seats and Sofas
Arbi was anazing customer service…
Arbi was anazing customer service person, helped to make the best choice
24 November 2025
Unprompted review
Reply from Seats and Sofas - Den Haag
Dear Dhurata Miftari,
Thank you for your wonderful words about Arbi. We are glad to hear he helped you make the best choice and that you had such a positive experience.
Kind regards,
Seats and Sofas
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