Seattle Pottery Supply Reviews 1,965

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including glazes and clay, and appreciate the wide selection available. Many highlight the excellent customer service, noting the staff's helpfulness, knowledge, and friendly demeanor. The ordering process is frequently described as easy and user-friendly, with many consumers satisfied with the prompt and efficient delivery service. However, some customers experienced issues with delivery times, finding that orders sometimes took longer than expected to arrive. A few also mentioned concerns about shipping costs, particularly for lighter items, and a small number reported receiving products that were not in optimal condition, such as hard clay or a leaky underglaze.

What people talk about most

Product

Consumers find product to be positive. Many reviewers express satisfaction with the quality and selection of... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the quality of glazes, clay,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was mino... See more

Rated 5 out of 5 stars

Taking a trip to Seattle Pottery Supply feels like Christmas for ceramicists. There's so much to look and a plethora of options in all directions! Their lovely staff are pleasant, knowledgeable and ea... See more

Rated 5 out of 5 stars

The great customer service is what takes me back to Seattle pottery supply. They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and li... See more

Rated 5 out of 5 stars

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into... See more


Company details

  1. Ceramic manufacturer
  2. Pottery manufacturer
  3. Pottery shop

Written by the company

A premier manufacturer and online retailer of pottery kilns, ceramic supplies, glazes, clays and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The glaze SP-15 Turquoise

The glaze SP-15 Turquoise arrived several days after ordering it by phone. I applied three heavy coats to two tumblers in dark chocolate clay. Love the results! There are more colors that interest me and will end up in my glaze kitchen.

15 October 2025
Rated 5 out of 5 stars

Hells bells!

My order was executed and received quickly. The price is a little on the high side but hopefully worth it once I use the clay ordered and see the results I anticipate.

14 October 2025
Rated 2 out of 5 stars

I like all that Seattle Pottery Supply… but

I like all that Seattle Pottery Supply has to offer in their online store. However, I ordered some Fire Clay and had it shipped to my home in Idaho. Shipping was double the cost of the Fire Clay. When I placed the order it indicated 1-2 day shipping, at the time I thought it was worth the price. The order ended up taking 4 business days to ship so I had the order recalled because I needed it in 2 days. The amount for clay was refunded but I was charged the full price for shipping. It would have been really nice if Seattle Pottery Supply split the shipping cost with me because it took longer than indicted on their website and was double the cost of the product. That is a lot out of pocket. I received nothing for the $60 I spent:/ Even a store credit for $30 would have been better than nothing.

1 October 2025
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick! The box got scrunched and the underglaze leaked, but it was wrapped in plastic and didn't become a mess. I didn't lose much glaze either.

14 October 2025

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