Seattle Pottery Supply Reviews 1,965

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including glazes and clay, and appreciate the wide selection available. Many highlight the excellent customer service, noting the staff's helpfulness, knowledge, and friendly demeanor. The ordering process is frequently described as easy and user-friendly, with many consumers satisfied with the prompt and efficient delivery service. However, some customers experienced issues with delivery times, finding that orders sometimes took longer than expected to arrive. A few also mentioned concerns about shipping costs, particularly for lighter items, and a small number reported receiving products that were not in optimal condition, such as hard clay or a leaky underglaze.

What people talk about most

Product

Consumers find product to be positive. Many reviewers express satisfaction with the quality and selection of... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the quality of glazes, clay,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was mino... See more

Rated 5 out of 5 stars

Taking a trip to Seattle Pottery Supply feels like Christmas for ceramicists. There's so much to look and a plethora of options in all directions! Their lovely staff are pleasant, knowledgeable and ea... See more

Rated 5 out of 5 stars

The great customer service is what takes me back to Seattle pottery supply. They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and li... See more

Rated 5 out of 5 stars

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into... See more


Company details

  1. Ceramic manufacturer
  2. Pottery manufacturer
  3. Pottery shop

Written by the company

A premier manufacturer and online retailer of pottery kilns, ceramic supplies, glazes, clays and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seattle Pottery Supply Rocks

Seattle Pottery is a great place to get supplies for a home hobby potter. Great supply. Great website. Great communication while waiting for a delivery. I've never had a bad experience with SPS. They are my go-to for glazes and clay.

10 October 2025
Rated 1 out of 5 stars

The ordering experience for Seattle…

The ordering experience for Seattle Pottery was frustrating. I placed an order, but then continued to receive email alerts that my items were in my "basket" and I needed to complete the checkout. I received one "completed transaction" email, but the other kept coming. Order was a rush, but arrived to late to use. Ordered 9/24/25 and was delivered 10/7/25. UPS shows the order wasn't shipped until 10/6/25, so company didn't have the stock in hand and had to order it in. With all the email I received it would have been good to get one telling me the the order was taking longer than usual. I ordered from this company because they are local to me and I like to keep my purchases local if possible.

7 October 2025
Rated 5 out of 5 stars

As Good As It Gets

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into pinhole or running issues with them. I can't decide which clay I like the best, but I am satisfied with continuing to use SPS clay for all my pottery. I have tried the Klamath and Vashon varieties. Very easy to work with- very "sturdy." I'd like to try Fools Gold, but being inland closer to Spokane than Seattle, the shipping costs are very hard for me to afford (not their fault). The staff has been excellent in communicating whenever I have a question. In an idea world, I could hop over to pick things up in person.

6 October 2025
Rated 5 out of 5 stars

New Wheel delivered!

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was minor issue with communication between me and the delivery company but Russell Wycoff was extremely helpful at ironing out the snafu. Thanks Seattle Pottery Supply for being there. Cathy Glass

30 September 2025
Rated 1 out of 5 stars

Patience

I can't complete this since I have not as yet received my order. At this point all I can say that it seems to have taken an inordinate amount of time from order to arrival.

29 September 2025

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