Second Handphones Reviews 7,900

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

I've bought 2 amazing quality phones from this seller before. One was a Samsung Galaxy A71 in 'Very Good' condition, along with a Samsung Galaxy Note 20 Ultra 5G also in 'Very Good' condition. B... See more

Rated 5 out of 5 stars

I recently purchased an iphone 12 mini off this company as it was 30 percent cheaper than Music Magpie. It was classed as a C- grade so I wasn`t too sure what to expect. It arrived expertly and profes... See more

Company replied

Rated 5 out of 5 stars

I have just purchased a reconditioned Samsung watch 4 46mm classic watch from this company via eBay. The watch was in as "new condition" and works perfectly. I received it within 12-14 hours via Ro... See more

Rated 5 out of 5 stars

Good informative site on Ebay, really low price, very prompt delivery, phone received was much better quality than expected, only 'good' but almost like new. All in all extremely pleased with the serv... See more

Company replied

Company details

  1. Mobile Phone Shop

Written by the company

Experts in quality used mobiles and tablets.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

Just waiting on my 3rd phone to arrive…

Just waiting on my 3rd phone to arrive that I ordered from this website, as I have been very happy with the previous 2 I have purchased from this website. Very happy with all of the phones I got & happy to stay with this refurbished company.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I just wanted to take a moment to express my deep gratitude for the exceptional customer service I received from you all. After purchasing a dead used phone and restoring it, I ran into some issues and contacted customer support.
Your patience, professionalism and willingness to go above and beyond truly make a difference in my experience. Thank you for your dedication to ensuring customer satisfaction. It is greatly appreciated.

Warmest regards

Nester Jarrule

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Google pixel fold

Ordered my Google pixel fold and it came next day and I was surprised how good the condition for the price I absolutely love my fold would definitely order again.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

I am a repeat customer

Consistent trustworthy quality delivered sensibly providing great value to anyone who doesn't care about the device's original factory packaging.

10 January 2024
Rated 5 out of 5 stars

Outstanding customer service!

After buying an Apple Watch from this company for Christmas as a gift for my son, only to discover it wouldn’t pair with his elderly iPhone, I contacted the seller about a refund. Despite the issue being no fault of their own, Eleanor was an absolute star and went above and beyond to secure a refund for me, plus letting me know what was happening at every step of the way. The watch itself was in fabulous condition, and the customer service was second to none! I will only use this company in the future to purchase refurbished phones etc due to their outstanding customer service and professional manner! Thank you Eleanor!

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the phone

Happy with the phone, would have liked a little more help to get it up and running re: instrcutions or link to how to set up guide.

Dear Second-Hand Phones,

Many thanks I really appreciate you sending this over :)

1 November 2023
Second Handphones logo

Reply from Second Handphones

Thank you for sharing your feedback with us. We kindly request that you check your email, as we've sent instructions to assist you in setting up your devices.

Kind regards
Eleanor
Customer Service Advisor

Rated 3 out of 5 stars

Unable to use

Phone delivered securely however came with passcode that I can not unlock. Was a present for my daughter and she is unable to use.

25 December 2023
Unprompted review
Second Handphones logo

Reply from Second Handphones

Hello Leanne,
Thank you for taking the time to leave us feedback.

I'm sorry to hear about the inconvenience caused by the passcode lock on the phone you received. We prioritise the security of our devices, hence the inclusion of passcode locks for safety purposes. It's regrettable that the passcode was a hurdle for your daughter's use initially.

I understand from our records that we provided you with the passcode the very next day, which coincided with Boxing Day. However, I acknowledge that by that time, you had already taken measures to remove it. I'm pleased to note that the issue has been resolved, and your daughter now has access to the device without any security locks hindering its use. If there's anything else we can assist you with, please don't hesitate to reach out.

Kind regards
Eleanor
Customer Service Advisor

Rated 5 out of 5 stars

A wonderful company

A wonderful company, that saved my son's Christmas with a beautiful phone! I was hugely let down by Amazon, and these guys came through for me with an amazing service. Really high quality phone for such a great price! The super quick delivery, got it well within 24 hours of ordering it made the whole service an absolute pleasure. If anyone is looking for a brilliant company to buy from then I highly recommend this company. The reviews say it all!!

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Ordered phone on Friday and was at my…

Ordered phone on Friday and was at my door on Saturday morning. Great service no problem to big or small these guys will help you out. Love the phone I received and will definitely be ordering again

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Positive experience

Clear web page, found what I needed at a good price.
As described and well packaged.
Received within 24 hours.
A+ all round

2 December 2023

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