The sharpening kit arrived promptly and the set-up instructions were reasonably easy to follow. It takes a little trial and error to find the best combination of grit and angle but once sussed it's b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
False promises with delivery times, will not respond to emails, the chat function online does not work. Promised 12 days delivery and it is almost a month and no sign of the order. Have sent countless... See more
It was the first time that I had ordered online from Secretgarden and found it easy to do and was happy with the email messages providing information about the progress of the package. It arrived safe... See more
I haven’t even received my order yet and you are asking me how my order is!?! This service is a joke! I placed my order on the 26th June and it’s now the 2nd August and still no delivery of my orde... See more
2.9
Average
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
In Stock item dispatched a month late
In Stock item not dispatched
I placed an order on the 21st of November. The money came off straight away.
I have still not received the item.
They said they would chase up the seller but no reply so far.
The item that I bought is still showing as In Stock on SecretGreen website.
Item finally turned up and is the correct item. It was over a month late. Only updates were through the Shop app.
13 December 2023
Unprompted review
You did great by sending another…
You did great by sending another Brushcutter blade after the first disappeared somewhere in transit
6 November 2023
It was fast and problem free!
6 November 2023
Sent wrong product & wouldn’t respond…
Sent wrong product & wouldn’t respond to communication until bad reviews were threatened.
Terrible company. Don’t buy here
4 November 2023
Asked for this order to be cancelled as…
Asked for this order to be cancelled as it took forever to be shipped therefore had to buy alternate and the goods arrived two weeks later - now have nothing to do with them.
14 October 2023
Quick delivery
Love the product, pastry rolling pin with thickness of pastry guide.
Works great.
9 October 2023
The experience was easy.
15 September 2023
Seller Dropships and Does Not Have Stock!
Purchased the NERF Fortnite BASR Blaster. The seller had multiple (from memory it was 5). I purchased 2. The next day it was marked as 'sold out'. This prompted me to ask the seller whether they actually had stock. Wrote them messages for 4 days in a row to which they ignored. They finally cancelled my order after I asked them to do so without any response. Worst seller ever. Very dodgy.
8 October 2023
Unprompted review
Exactly as ordered and prompt
8 September 2023
This site basically a scam & rip off
This site basically a scam & rip off. Just buy them on Amazon
5 September 2023
Zero Accountability
Company policy is to _not_ email order confirmations, and waits for the customer to email a week later to tell them they have no stock.
This is not how business is conducted in 2023.
22 September 2023
Unprompted review
Order took ages to come and was very…
Order took ages to come and was very concerned after reading the reviews but after two contacts responded and order came very good. They were in stock when ordered so delivery time was not ideal. But overall happy .
14 August 2023
Delivered product as per description…
Delivered product as per description with delivery on time
8 August 2023
The goods were received quickly and to…
The goods were received quickly and to some degree what was expected
14 July 2023
Smooth purchase thank you
6 July 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.