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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product's quality, noting its durability and elegant design, often recommending it for its compact size and functionality. People appreciate the smooth card mechanism and the RFID protection, finding the wallets practical for daily use and a significant improvement over traditional options. Reviewers also highlight the excellent service, with many expressing satisfaction with the overall user experience and the company's commitment to customer happiness. However, some customers were dissatisfied with customer service, reporting issues like unhelpful phone support and refusal to address product defects, particularly regarding peeling leather or cards not being securely held. A few other people also felt that the product quality did not meet expectations, with some wallets deteriorating quickly or mechanisms failing after a short period, especially when used with metal cards.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a high-quality, well-built, and... See more

Quality

Users describe positive interactions with quality, highlighting that many products are well-built, durable,... See more

User experience

People report positive experiences with user experience, highlighting the product's simple yet well-designed... See more

Service

Customers had positive experiences with service, often describing it as fast, reliable, and outstanding.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have 2 card holders. 1 since around 7 years which suited me well. So i decided to buy another less than 2 years ago, this one is not so good at holding cards now and the wrap around has come apar... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service!!! My card holder was so old that it didn't even have a serial number, yet Secrid Customer service sent me a brand new cash flap free of charge International Post to U... See more

Rated 5 out of 5 stars

Superb after sales and warranty service ! After more than 2 years of intensive and daily usage, the embossed leather of my twin wallet started to come loose. So I sent an email to customer service as... See more

Rated 5 out of 5 stars

I received my cardholder from my twin sister at Victorinox in Ibach. I knew cardholders existed, but I wasn't familiar with Secrid yet. What a sense of quality I felt the moment I held it. It immediat... See more


Company details

  1. Fashion accessories shop
  2. Gift shop
  3. Leather Products Manufacturer
  4. Luggage Shop

Written by the company

At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket. We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 years and going baby.

I've had many wallets, but when I tried a Secrid wallet (in my case a mini-wallet) 5 years ago, I never went back and am now writing this review as I buy a new slim-wallet just to try out the no-button thing!
It held up so well, with just the basic and minor touches of use (keys on the pocket just scratches lightly the leather over-time).
I couldn't recommend it more and I normally don't write any reviews. I had to write this one because I'm genuinely thankful for the value you provide. Thank you for the great work and especially of how you really seem to care about the customer

27 December 2025
Unprompted review
Rated 5 out of 5 stars

I have just replaced my secrid with a…

I have just replaced my secrid with a new one. I owned my other one for many many years (appr. 10) and I would not want to miss it for one hour. The quality is just unbeatable. I hope this one will bring me the same satisfaction as the one i replaced.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

My wallet is amazing

I love my wallet because my cards are all displayed so easily. The wallet is compact and fits everything. I am amazed how well it functions. The warranty is comforting if it breaks.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

The perfect wallet.

Secrid makes a phenominal wallet. My first one lasted nine years. Excellet quality, beautiful leather, small profile for the front pocket.

5 December 2025
Unprompted review
Rated 4 out of 5 stars

I have 2 card holders

I have 2 card holders. 1 since around 7 years which suited me well. So i decided to buy another less than 2 years ago, this one is not so good at holding cards now and the wrap around has come apart at the joins. I have sent 4 emails to Secrid uk and NL and never received any response, whereas the site states a response within 24 hour. I had to superglue myself.

Update: Through a different email address from the one on the website SecridID has resolved my issues and were very responsive.
For anyone looking to buy i recommend a leather version instead of the TPU ( I think its called).

1 September 2025
Unprompted review
Secrid logo

Reply from Secrid

Thank you for sharing your feedback.

We’re truly sorry to hear about the issues with your wallet and the difficulties you’ve experienced reaching us. This is certainly not the quality or level of service we aim to provide.

We would really appreciate the opportunity to review the situation and find a suitable solution for you. Please feel free to reach out to us at info@secrid.com, and we will make sure your message is handled promptly.

Your feedback is extremely valuable to us, and we are committed to improving both our products and our customer service.

Kind regards,
The Secrid Customer Care Team

Rated 1 out of 5 stars

Quality does not meet with the…

Quality does not meet with the campagne. After 18 months of using it, it does not hold the cards any more.

17 November 2025
Unprompted review
Secrid logo

Reply from Secrid

Thank you for sharing your feedback.

We’re truly sorry to hear about your experience, especially that the product no longer holds cards properly after 18 months of use. This is certainly not the level of quality we aim to provide, and we understand how disappointing this must be.

We would really appreciate the chance to look into this further and find a suitable solution for you. Could you please reach out to us directly at info@secrid.com?

Thank you once again for bringing this to our attention, and we look forward to solving this together.

Kind regards,
The Secrid Customer Care Team

Rated 5 out of 5 stars

Beautiful products and amazing service

Beautiful product and amazing customer service. There was a slight problem with my product and they replied to my e-mail very quickly and found an appropriate solution to the problem. Almost rarely have I had such a good experience with a company's customer service. Thank you.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Brand

I've bought a Secrid Miniwallet from the Munchen Airport, as I had some Miles that were about to expire, and since I needed a new wallet, I decided to give it a try.

It was the best decision! The quality is extraordinary, it's really elegant and practical. And they give you so many options to choose from.

Not to mention that their customer support is outstanding.

I strongly recommend this brand and product.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

This brand is the golden standard for…

This brand is the golden standard for wallets. It's the equivalent to a Rolex. And it is built to last. Google it. Some people have their wallets for 10 years and counting. And people get attached to them too. I just got mine and i'm thinking about purchasing another one.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

High Quality Mini Wallet

I bought a mini wallet made of plant-based material, and I am pleased with my purchase. It's really a high-quality wallet. Thank you, Secrid. Keep up the great work! I would highly recommend buying a Secrid wallet.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

I love my new wallet

I love my new wallet, the feeling in ur hands is like super smooth and I really enjoy just touching it :)
Everything about the wallet feels made with love and now I get to love it (yay)

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding product and service

Product reviewed: SECRID LIBA® Bandwallet

I was looking for a leather-free compact everyday wallet and the SECRID LIBA® Bandwallet has surpassed all my expectations.

The material feels great to the touch and provides a surprising amount of grip in my hand and in my pocket. The design is a great mix of rugged, techy and sporty style that I find looks even better in person than in pictures online.

The layout of the wallet is excellent, providing an impressive amount of storage for it's small footprint. The Coinpocket integrates seamlessly and provides a welcome bit of extra of utility. Overall the wallet was able to fit 95% of the contents of my previous wallet that was twice the size.

Finally, I've found the customer service from SECRID to be exceptional. They helped me address some issues that came up with the delivery of my order and their responses were prompt and courteous throughout, leading to a more than satisfactory conclusion.

Overall I have been extremely impressed with this company and their product and I can only recommend them to anyone shopping in this segment.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Customer service & product fail

In my case Secrid did everything possible to avoid honouring the warranty. They gaslit me at first stating the leather was vintage which it wasn’t, then said it was key scratches (I don’t keep my keys in same pocket) on the deteriorating leather. After much back & forth I was then told the warranty expired (without telling me when) & that the plastic cracked bill fold can’t be repaired. Don’t bother with this company they don’t care enough to even save a 1st time customer. As per further responses they don’t want to be helpful because if they did then they would. Their words are as fake as their warranty. I guess I expected better from a Dutch company & they have ensured that I never buy or recommend their product in the future.

1 October 2025
Unprompted review
Secrid logo

Reply from Secrid

Thank you for your feedback and for taking the time to share your experience with us.

We’re truly sorry to hear that you were disappointed with how your warranty request was handled. This is certainly not the experience we want for our customers, and we regret that we weren’t able to meet your expectations.

We’d really appreciate the opportunity to take another look at your case. Please don’t hesitate to reach out to us directly at info@secrid.com so we can assist you further.

Kind regards,
The Secrid Customer Care Team

_______________________________________________________________________________________________

Update:

Thank you for taking the time to share the additional information. We’ve reviewed your case again, and we’re truly sorry to hear that you feel this way.

We’d like to clarify that our wallets come with a standard two-year warranty, which extends to three years when the product is registered on our website. Unfortunately, your wallet is no longer covered by this warranty period.
Please know that we always aim to help our customers in the best way possible. However, in this case, there is unfortunately nothing more we can do.

We genuinely appreciate you taking the time to reach out and share your experience.

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