Secrid Reviews 284

Need magnifying glass to read ID in wallet.
Easy fix would also be to have ID on paper with larger font and QR code

I have had my wallet for over nine years and used it every day till my cards started falling out so I contacted the company and to my amazement they sent me a prepaid label to send the wallet back repaired it and sent it back to me at no cost and all in five days. That’s five star service I wish all companies were the same . Thank you Secrid

I bought a Secrid Slimwallet with the expectation of durability and premium quality. Within a short period of normal use, the leather started peeling badly – despite the fact that I only carried it in my pocket or bag, never exposed to water or harsh conditions.

I contacted Secrid, provided photos and proof of purchase, and explained that the issue clearly looked like a material defect. Unfortunately, their so-called “specialists” dismissed the problem and claimed it was not a production error. No solution, no repair, no replacement – just a polite but useless email.

For a brand that positions itself as premium, this is unacceptable. A wallet in this price range should last years, not start falling apart after light, careful use. Instead of standing behind their product and valuing customer trust, Secrid has chosen to hide behind excuses.

I will never buy from Secrid again, and I would strongly advise others to think twice before spending money on what appears to be overpriced, low-quality leather products backed by unhelpful customer service.

Update: We received a new wallet, guidance on which to pick for our need. Returned the old one and the service was good and fast.

This is a well-made, elegant, and highly functional wallet! Friends have begun asking me where they migh get one (of course, I told them!)

Worth the price!

Perfect mechanism, shipment really fast and even with the engraving option ! Also the packaging was nice, I'm really happy for now ^^

Must Have. Everyone i know switched to secrid, high quality, made in europe...what more to ask for. I hate switching my wallet and having one that is reliable is a must have. Those things last basicly forever. Some collegues have them for like 10 years+ and they still work perfectly. 10/10 would recommend

My Secrid card protector is so good looking and smooth. I love it! It feels really good in my hands and it slides each card smoothly in a staggered fashion. The case is a good thickness and is very effective at blocking unwanted nfc interactions. 10 stars!

I put a review on here a couple of weeks ago. I have now dealt with the customer service team in Holland and they were superb. It has restored my faith in this company.
Thank you Yazan.

Outstanding customer service!!!
My card holder was so old that it didn't even have a serial number, yet Secrid Customer service sent me a brand new cash flap free of charge International Post to UK. Not once but twice as the first letter got lost.

Huge thanks and still loving the product.

I bought a Secrid Slim wallet 11 years ago in brown. After so many years the leather finally got thin and it tear down. The card popup mechanism still works great. So just bought a new one. Truly like the (dutch) design and that it is small and stylish. Keep up the good work, Secrid !

I have had a secrid slim wallet for about 3 yrs and liked it a lot! However, I just got a metal credit card and it doesn't hold those in the wallet. Almost lost the card 2 times already...Reached out to customer service to see if there was anything that could be done. First, they dont respond to your email unless you message them on social media. Second, their only suggestion was to buy the new PRO wallet. I asked if there was any consideration/discount and answer was no... saying "it is not fair to other customers" which is the most ridiculous excuse I have ever heard from a company for being cheap. They lost an oppty for a sale and turned a net promoter into a net detractor of the brand... by treating existing customers poorly. So found another company and bought their wallet.... bye bye SECRID...

Fell in love with these wallets as soon as I had one in my hand! I’m quite excited to start what I hope is a very long journey with mine!

A quality product that gives security confidence in a modern world.

Superb after sales and warranty service !
After more than 2 years of intensive and daily usage, the embossed leather of my twin wallet started to come loose. So I sent an email to customer service asking if this was a known issue. A friendly lady told me that is was not normal and that I woud get a new twin wallet for free, even though my warranty had already expired for several months. A couple of days later I received a brand new wallet. This is a true example of standing behind the quality of your product and making your customers happy.

Love this wallet. Came across it while i was in the Netherlands, it had everything i needed, I bought it immediately. That was over 8 years ago. Finally decided to get a new one … the old was still good and working well, it just looked a bit worn. These are highly functional, well made wallets. I have owned many wallets in my life time (i am over 60) but this is by far the best i have ever owned. I will probably not own a different kind for the rest of my life.

This is my second wallet and absolutely love the diamond embossed leather. Just get one.

nice solid product, looks and feels good

I just bought the Miniwallet Pebble Cappuccino as a gift for my wife's birthday, which all looks and feels great with the textured leather. However, the 'Secrid' logo is only a print on the leather (on mine it is engraved) and I was disappointed upon opening the box to see that it already was starting to peel off :( I can imagine this half an year from now completely destroyed.

Absolutely love the compact wallet design – sleek, sturdy, and feels premium in hand. The design is clearly well thought-out, offering excellent functionality with a smart layout. I also appreciate the wide range of color options to suit different tastes. These products are not only practical but genuinely impressive.

As for the customer support – outstanding! They responded quickly, provided clear communication, and offered multiple solutions to my issue. The resolution was efficient and perfectly addressed my concern. I felt truly taken care of throughout the entire process.

This experience left me with an even better impression of the brand. Top-quality products combined with top-notch support – what more could you ask for?

**This brand is exceptional, and I wholeheartedly recommend everyone to give it a try!**