Section.Express Reviews 

48
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Charged me for yearly renewal without warning/when I cancelled, and getting hold of support is impossible. Do not recommend!

Company replied

Rated 4 out of 5 stars

I was a bit concerned about purchasing based on many poor reviews, but I am really happy with it. The blocks are designed really well, modern, not all the same boring layouts, with no plugins needed,... See more

Company replied

Rated 4 out of 5 stars

The product works as expected. I cannot however tolerate the fact they ignore my emails through their contact form where I requested multiple times the INVOICE for my annual subscription payment whi... See more

Company replied

Rated 1 out of 5 stars

The customer support isn't good and practically nil. You need to write in many times and when you finally do get a response, it's a very AI-templated reply. In addition, I advise against purchasing a... See more

Company replied

Company details

  1. Website designer

Written by the company

Section Express provides a vast selection of high-quality Elementor templates, kits, and themes designed to streamline web development for businesses and designers. We currently offer over 2500 section templates, 100+ homepage designs, and 40+ subpage layouts, all built with the latest Flexbox Container and Grid structures, ensuring they are fully compatible with the most recent version of Elementor. We continually update our library, adding hundreds of new designs every month to stay ahead of the latest web design trends. Whether you're building a corporate site, an e-commerce platform, or a personal blog, our Elementor themes and templates offer flexibility and ease of customization, allowing you to quickly achieve professional results without complex coding. Our goal is to help users create modern, responsive websites that reflect their vision and brand. We’re committed to delivering a wide range of options and keeping our designs up to date with industry standards.


Contact info

3.0

Average

TrustScore 3 out of 5

48 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(48)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay away!

Stay away!

Really (really) bad practices. Like one accordion per question. Very unprofessional / unusable.

Your details are shared as well since I’m getting emails from other addons all of a sudden.

Stripe payment not showing so I’ll have to apply for a new creditcard.

No response to emails.

Stay away is my advice.

**added to reply**
- A faq with a new nestable element per container is not best practice. By far. Unusable and bad practice.

- There has been 0 communication on my question, this is your first reply.

- I received your email from @ecaddons which means the info was shared.

- Or was it advertisement by Kap asian?

I stay with my recommendation. Stay away.

10 January 2025
Unprompted review
Section.Express logo

Reply from Section.Express

1- All our designs are created using the latest version of Elementor with containers, adhering to all standards for super-fast and efficient performance.

2- We do not have any other addons, and customer emails are never shared with third parties.

3- Our payment system uses Stripe, which is functioning without any issues.

4- We respond to all emails within 24 hours to ensure timely support.

Rated 1 out of 5 stars

Mixed Experience: Nice Templates, But Major Drawbacks

I was initially impressed with the templates—they look professional and well-designed. However, my overall experience was disappointing due to several key issues:

Support Responsiveness: When I encountered problems, the support team was either unhelpful or didn’t respond at all. This made resolving issues unnecessarily frustrating.

One-Time Package Limitations: I purchased the one-time package, which provides only a single day of downloading access to the templates. If you miss that narrow window, you lose access entirely. This feels restrictive and doesn’t match expectations for a one-time payment.

Failed Workaround: After I raised my concern about the limited access, I requested a solution. They sent a WeTransfer link, but unfortunately, the link didn’t work. When I reached out again for a functional link, I received no response.

Unreasonable Restrictions: While I understand that a one-time package doesn’t include ongoing access to the website, it seems reasonable to expect flexible downloading options. Limiting access to just one day feels unnecessarily harsh.

Conclusion: While the templates themselves are well-designed, the lack of reliable support and restrictive access policies make it hard to recommend. I’d suggest the company re-evaluate its policies to provide a more user-friendly experience for paying customers.

22 November 2024
Unprompted review
Section.Express logo

Reply from Section.Express

Thank you for your feedback, and we’re sorry to hear about your experience.

To clarify, the Express Pack provides a one-time download, as clearly stated on our website. As you mentioned, you were aware of this policy. Despite this, we went the extra mile to assist by sending you the files again via WeTransfer.

We’re committed to improving our services and appreciate your suggestions. However, we kindly ask for understanding that the download policy is necessary to maintain the integrity of our product offerings.

Rated 5 out of 5 stars

Quality templates and dependable customer support

I recently purchased the templates for Elementor to speed up my web development process I couldn’t be happier with all the template layout options. Their customer support is fantastic. I reached out about an expired link to my downloads, and they were quick to help, even on a weekend. I highly recommend Section.Express to other web designers looking to streamline their workflow.

10 November 2024
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptional service and a truly…

⭐️⭐️⭐️⭐️⭐️ Exceptional service and a truly dedicated team!

Section.Express has genuinely impressed me. From the first contact, the team was incredibly attentive and professional, responding quickly to all my questions and offering customized solutions that fit my needs perfectly. They showed deep expertise in their field and a genuine willingness to help.

Every step of the process was clear and efficient, and I felt supported throughout. I would definitely recommend Section.Express to anyone looking for reliable service and a team that goes above and beyond to ensure customer satisfaction. Thank you for all the support and dedication!

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Reactive, attentive and useful

The content that Section.express provides is really nice. It is being really useful for the creation of my website.
They are very reactive in their support.
I can’t be more satisfied.
Thanks to all the team.
L.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Huge Time Saver

This section and template library has been a huge time saver for me! It allows me to quickly prototype pages for my clients, saving me so much time.

I did experience some issues when importing the sections, but it turned out the problem was due to a recent Elementor update. The Section.express support team was incredibly responsive and quick to help resolve it.

I'm excited to see their upcoming section designs and page templates. Thank you for all your hard work!

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

As reported by the negative review just before mine, the template file I was trying to use for my website states "Invalid template type..". I reported this to "customer service" and just like the other customer, I was accused of lying. Make no mistake, this "company" is really just some guy denying refunds on his faulty product and blaming the customer instead of fixing the issues with his product. An actual customer service agent would provide their name and refund the money for a product that doesn't work instead of claiming the refund policy is stated in their Terms of Use (it actually isn't).
The whole point of this purchase was to save time but I've instead wasted it going back and forth with this guy. He actually requested my login credentials. Very professional. Now let's wait for another foolish response.

23 October 2024
Unprompted review
Section.Express logo

Reply from Section.Express

1-
Our designs do not have any import issues, as demonstrated in this tutorials:
https://section.express/how-to-videos/


2-
We also offered to import the template for you if you provide us with access to your WP panel. In case we are unable to import it, we will refund 10 times the amount you paid. If the issue is related to your WordPress setup, we will help diagnose the problem as well. This offer still stands.

Rated 5 out of 5 stars

Great Product and Customer Service

Section Express offers a great product with excellent customer service. Their templates are all well designed and work perfectly on every Elementor install I've tried them on. I highly recommend Section Express.

8 October 2024
Unprompted review
Section.Express logo

Reply from Section.Express

Hello

Thank you so much for your kind words and recommendation. We’re thrilled to hear that you’re enjoying our templates and that they’ve worked seamlessly on your Elementor installs. We truly appreciate your support!

Best regards,
Section.Express Support Team

Rated 5 out of 5 stars

Wide variety of elementor templates

Wide variety of elementor templates. This is great for prototyping and getting ideas. Developing new pages is very easy with this tool. I really like it.
I also had a question related to portfolio's. And I got an answer within a day!
So definitely a 5 star from me! keep it up!

5 October 2024
Unprompted review
Section.Express logo

Reply from Section.Express

Hello

Thank you so much for the 5-star review. We’re happy to hear that you find our templates helpful for prototyping and page development. It’s great to know that we were able to assist you quickly with your portfolio question. Your support means a lot to us.

Best regards,
Section.Express Support Team

Rated 5 out of 5 stars

I'm not sure what's with the negative…

I'm not sure what's with the negative reviews here. I've owned and operated an agency for the last 13 years and holy crap! I've experienced every kind of web designer and many of them are not consistent, which can be frustrating. A lot of the templates you can get from places like Theme Forest are customized and you can't always rely on the developers to keep them updated. Section Express allows you to prototype and build beautiful sites in a FRACTION of the time with zero hassle or dependencies It's brilliant and I am grateful to have it in my tool kit.

4 October 2024
Unprompted review
Section.Express logo

Reply from Section.Express

Hello

Thank you for sharing your experience and for the glowing review. We're thrilled to hear that Section Express has become a valuable tool in your toolkit. It’s great to know that you appreciate the ease and efficiency it brings to your projects. Your support and feedback truly mean a lot to us.

Best regards,
Section.Express Support Team

Rated 5 out of 5 stars

BEST SERVICE FROM A COMPANY SINCE I DON'T KNOW WHEN!

I had an underlying problem with my website when i downloaded Section Express templates, with my site porto & Elementor which were causing a conflict with each other.
Section Express looked into this for me with a very quick service and really helped me out, they sent the last email to me at 7pm wow, in this day & age,
Excellent job and would fully recommend.

25 September 2024
Unprompted review
Section.Express logo

Reply from Section.Express

Hello

Thank you so much for your fantastic review. We’re glad we could help resolve the issue quickly and that you appreciated our service. It’s feedback like yours that motivates us to keep going the extra mile. We’re here to support you anytime.

Best regards,
Section.Express Support Team

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