Secure Choice Reviews 76

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their exceptional helpfulness and professional approach, making the renewal process smooth and stress-free. People frequently highlight the excellent service, noting the efficiency and attention to detail in securing favorable health insurance quotes. Reviewers are particularly impressed with the significant cost savings achieved, often receiving better coverage for less money. The customer service is consistently described as outstanding, with many appreciating the clear communication and proactive support throughout the process. However, some customers mentioned that despite the extensive efforts of the staff, existing medical conditions sometimes prevented finding new coverage, though the company still managed to secure reductions with current providers.

What people talk about most

Staff

Consumers find staff to be highly positive, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, consistently highlighting the professionalism and efficiency... See more

Price

Customers consistently note positive experiences with price, often highlighting significant savings on... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a business of 12 people, Bradley has been great with our renewal and saved us thousands of pounds. Jamie's service has also been great throughout our term, responding to any queries we have pro... See more

Rated 5 out of 5 stars

Jamie was extremely helpful in our recent health insurance renewal. He explained things very clearly and put forward all quotes in a timely manner. He kept in touch to see how things were progressing... See more

Rated 5 out of 5 stars

I received a renewal quotation from my existing health insurance provider, that was more than double the previous costs. I spoke to Jamie from Secure Choice and asked him to provide some quot... See more

Rated 5 out of 5 stars

Jamie Spencer has been one of the most friendly, pleasant and attentive brokers i have ever had the pleasure of dealing with. He really takes out the leg work and does all the nitty gritty bits that a... See more


Company details

  1. Insurance broker
  2. Business insurance company
  3. Health insurance agency

Written by the company

We help companies improve their Business Health Insurance and Group Protection cover whilst helping them save money. Whether you're renewing your policy or purchasing for the first time, we tailor solutions to fit your business needs, securing the best deals from the major insurers. Our friendly advisers make the process simple, guiding you through the complexities of insurance with a hassle-free approach. Here’s how we help: ✅ Free Expert Advice – Our guidance comes at no cost to you. ✅ Cost-Efficient – We negotiate to find the best value for your team. ✅ Independent & Impartial – As independent advisers, we search the entire market so you don’t have to. Regulated by the Financial Conduct Authority (FCA), we work with all major insurers to find the right coverage for you and your business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Jamie conducted a thorough market appraisal before helping us renew our policies with enhanced benefits.
A great service and I would not hesitate in recommending Secure Choice

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great for a busy small business

For a busy small business Secure Choice and Jamie in particular were brilliant. Every part of their process was explained clearly - the level of communication was excellent - and they achieved a great result for us that we simply didn’t have the time to do ourselves.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We were contacted by Secure Choice initially to see if we could save any money on our renewal with our then private medical insurer. Unfortunately we then received our renewal which had jumped up more than double what we were paying before. This led to Secure Choice scouring the market for us for a better deal with a new insurer, which we then switched to. Throughout the whole process, they have been nothing other than professional, speedy, available and patient with all the questions and queries we have raised. They've kept in constant contact so I know which stage of the process we're at, which has helped ease the anxiety of such a big transition on this end. Both Jamie and Mel personally ensured that our transition to a new provider was as smooth as these things can be and continue to be a great assistance whenever we need it. Honestly couldn't fault the service we have received and will not hesitate to continue using them whenever there is a need.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very helpful, thorough and responsive service from Jamie and he worked hard to secure very competitive/reduced quotes to switch our medical insurance. Would definitely use again. Very happy with the service.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

I got in contact with Simon to help merge my personal medical insurance with my company policy that I had in place for our staff.
Not only has he saved me a significant amount of money but he’s obtained a policy with better benefits and handled all the nitty gritty.
Baring a few phone calls and minimal amount of paper work he has taken care of everything from start to finish, which has saved me a tremendous amount of admin and time.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Jamie and the team answered any questions I had promptly. They went above and beyond and worked around me to get the best quote possible for us. 5 stars service.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

We just renewed our company health…

We just renewed our company health insurance through Jamie at Secure Choice. Fantastic experience. Everything from beginning to end was seamless and such a lovely guy to deal with, nothing was too much work for him. We ended up managing to stay with the same insurance company with a substantial saving because of his hard work. Highly recommend! Thank you Jamie, will definitely be coming back to you next year!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Secure Choice highly enough.…

I cannot recommend Secure Choice highly enough. They have just secured us a very substantial saving on our group health insurance. But more than that, the kindness, patience and courtesy shown throughout has been outstanding. A very rare experience these days it seems. At no point did I feel they were just after commission. I always felt that my best interest was being served as the priority. Thank you Simon and all of your team!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I can recommend Jamie and Secure Choice…

I can recommend Jamie and Secure Choice without hesitation. We stayed with the same provider, but Secure Choice were able to negotiate on our behalf. The service was quick, insightful and ultimately saved us a significant amount of money on our renewal premiums.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

From the first phone call

From the first phone call, Jamie was excellent. He really took the time to listen to our requirements, and explain when things didnt quite make sense to me. It took the pressure off decision making because Jamie fully informed us of everything we needed to know in advance, and then helped us to make an informed decision. Excellent service and I would gladly recommend!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Save Money

We used Secure Choice recently - the first time we had used a broker - and they saved us over £20K on our Company Health Insurance Policy. Very professional and easy to deal with and a great money-saving exercise. Would highly recommend them.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional company

We dealt with Simon @ Secure Health for our companies health Insurance. I can honestly say that Simon made the entire experience easy and he dealt with everything, which saved me so much time and effort. We would highly recommend Secure Choice and will certainly be using them again in the future. Thank you Simon, 5 star review

5 September 2024
Unprompted review
Rated 5 out of 5 stars

They achieved what they promised

I have to say, they are not pushy, very professional, and somehow beat the previous quotes that the current broker could not do, so although I wanted to stay with the current company, and gave the current broker a chance to beat Secure Choice, they could not do so. I have now moved to Secure Choice, and so far so good, they have saved me money and done what they promised.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Got me an additional 5% off on the renewal

I was about to renew the company's healthcare plans. Usually done directly through the provider so I thought I didn't need assistance. This year's premium was going up a lot and no matter how many times I tried or perks I considered to remove, numbers didn't look good. Simon contacted me in case I'd consider their services, and since I had nothing to lose, I gave them a chance. After what seemed impossible but playing the advantage of being on my provider's PSL, they managed to get me an additional 5% off on the renewal. It might not sound much, but clearly I wasn't going to be successful, and certainly every penny counts. Highly recommend! PS: Simon is a good talker, even if you don't get to business, you will definitely enjoy a nice chat

7 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look