Yorkshire Bank Reviews 

I have been with Yorkshire Bank's telephone banking service since Sept 2018 (i.e. for approximately 2.5 years) and I find it's performance increasingly woeful. The balance on my account is rarely below £80k, but they make it exceptionally difficult for me to move money. The average waiting time is over 20 minutes. The longest calls I have had are over an hour. This evening I waited for 26 minutes before hanging up, as my dinner was ready. I write this message as I again wait on line (17 minutes so far). A few months ago I contacted their CEO directly. He put his executive customer services team on the case. Their representative (Alan) helped me quite significantly at the time, but warned me that the service was not expected to improve. He was right! They are giving me no choice but to move bank, which I will arrange as soon as I have some downtime.

Locked out of my business app due to changing security on my phone, i.e finger print id.
I have made 3 attempts so far as it appears you have to phone to correct this issue on business account.
I have been on hold 3x 45 mins without getting through, listening to the same repetitive music has almost caused me to jump under a bus!
Yorkshire bank has always been a lovely bank giving PERSONAL service, easy access on the phone, convenient branches.
I have been with yorkshire bank for 40 years! But NO MORE!
I have always disliked virgins style of business i.e. take as much as you can and give a little as you have too.
I will be changing banks but this is obviously what they would like you to do as this type of bank is for the young professional who has never known true service!

Phoned for some information only, the Yorkshire Bank member, was abrupt, rushed me, and I got the feeling she couldn't wait to get rid of me.. She was Scottish.. the call ended with me feeling totally annoyed.

Never had trouble with Yorkshire bank,but since it merging with Virgin standards have gone down.

Avoid the bank at any cost

I have made an application, I have provided all the documents, then I haven't heard anything for a month, after emailing them they said they sent me form to sign but they haven't sent anything, and I asked them to send them again they did not reply, then after few weeks, they have asked me to provide the documents that I have already provided. I kept emailing them no reply, after I made a complaint, they told my application was rejected and they did not even tell me about it. they wasted two months of my time. I wish I read the reviews here before opening an account with them. better stay without an account than opening an account with them.

Generally have not had any issues in the 20 years of banking with yorkshire bank. Found them to be reliable and deal with my banking querys okay. Only missing 1 star as when my mother passed away and was awaiting a payment to go into my account from some life insurence. I asked the bank if they would put a temporary over draft on my account so i could start making the funeral plans before i got the payment. But this was declined and i thought for a long term customer and with proof a payment was going to go in they make of made some adjustments.

I've decided to change banks. Without a phone you cannot transfer money via your online account for any amounts greater than £500. Customer services is absolutely terrible.... Once you do get through to somebody on the phone they put you on hold for even longer to try and work out what they need to do to go ahead with your query! Tried calling to make a transfer but after waiting for 30 minutes on the phone they tried taking me through security including entering my 4 digit telephone banking password, however upon entering and it being accepted there is nobody online to greet me back!!! This happened 6 times taking me the best part of the day, before i gave up and immediately made an application to switch bank accounts. In any case, the maximum amount they can transfer over the phone is only £5k.

Wait ages for human to answer phone. Now sent me a Virgin money abortion of a card. No consultation.
I don't want to deal with Virgin so am changing banks asap !

You have to send a letter to close your ONLINE account....

Terrible customer service!

Their app is a scam. They hand out money too others from your account and refuse to refund you or take any responsibility.

Poor showing

I have been a Yorkshire bank customer for 32 years and have had no issues until now! I took out a loan with Provident and made my payments online to them, but unfortunately when I paid on this certain day it said payment declined, anyways I checked my account and there was plenty of funds to pay for loan but the funny thing is Yorkshire took out the payment out of my account but Provident didn't receive it, so I contacted the bank on live chat and they had the audacity to blame Provident for not trying hard enough typical of them to blame another firm for there mistakes I asked for a refund for the missing payment but zero, this is the worst bank since virgin took over I could go on and on about the problems I have had with this sham bank and I have now opened another bank account Please avoid this bank because they are awful. AVOID AVOID.

I would give zero stars if I could. They are not worthy of any stars whatsoever. Customer service a complete and utter joke. Half the time they don't even know what they are talking about. They then tell you to go to the App to apply for a covid payment holiday. On the App it says nothing. So then you chat live with a robot and they give you a number to call. So round and round you go getting nowhere. I have been trying every day for nearly two weeks now as my credit card payment is nearly due. All other companies. Barclays, HSBC, Lloyds, Tesco, all have built in requests in the App and gets sorted without speaking to anybody. But Yorkshire. My god what a joke and a disgrace. Once I am paid up with these jokers I will be closing down my accounts with this useless lot. End of Rant.

Absolutely appalling company,ignorant dispicable!! My mam has banked with this company 35+ years,they closed her branch so has to travel to the next branch! 4 weeks ago we received devastating news my mam got told she has very advanced stage 4 lung cancer with poss 2 months life expectancy,this was massive trauma to a very close family,my mam has always seen to the finances in the house so with recieving this news she needed to get her husband put on her bank account or see what is the best option for them both, she rang Eston branch explained the situation, they told her the 1st appointment was 16 th April????? With the covid they only see 1 person a day?? My mam told the manager I don't think I'll be here then? The manager replied that dosnt change the rules! I then rang the customer services they said they would email the manager explain my mam needs to be seen someone would be in touch, still waiting! In the meantime between myself and my mam we've rang 9 times a week ago customer service even sent an email to the complaints dept and explained someone would be in touch within 4 days,I'm still waiting from the 4 days been up last Wednesday! All this has had an impact with my mam,she's worried stressed angry upset,I'm absolutely fuming that they treat people like this, not just my mam,anyone if it wasn't for customer s they wouldn't have a job, my mams health has worsened significantly,so instead of these final weeks making memory's with her 2 grandchildren & family she's been using what strength she has trying to get a god dam appointment,I forgot to mention each time you ring it's average 30-55 mins holding waiting to speak to someone!; Well Yorkshire Bank thankyou for the way you ve trest my mam,let's hope you read this and don't put another family what you ve done to this one

After calling customer services for the third time that day and being held in a queue for at least 15 minutes each time I finally managed to speak to a human.
I needed advise about transferring funds from an ISA to my current account with another bank , the customer service operator was courteous and knowledgeable and answered all my questions. So 10 out of 10 to the advisor . My main gripe is I’ve now got to travel over 20 miles to a branch to do the transfer in person as my town branch has closed permanently! This really isn’t acceptable especially in a pandemic and we’re meant to be staying at home . And what about people who do not drive and have no public transport links.
Banks beware you’ll lose customers!

Useless, unless you’re happy waiting half a day on the phone with it being on charge.. to then be passed onto the next advisor... such a long process to gain access to your OWN funds.
Jokers. 😖

Yorkshire bank yous should shut your company down yous are the worst bank going by far, your online banking is 💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩/ your the worse bank shut it down !

Wait times are ridiculous when calling, have been trying to make payments since yesterday and they are not being authorised even though there's money in my account!!! 30mins spent waiting for an answer and still waiting!!

We were paid to switch to Yorkshire Bank. The biggest mistake we ever made. The service, phone lines and Internet banking are absouletly appalling. Fours months to switch and we can not access our own funds or make payments. Horrendous, avoid like the plague.

Been with this bank for many years and all in all not had any problems - until now.
This morning I checked my account on the yb app as I do most days and found that an unauthorized payment had been made on my credit card.It was 8am and instead of ringing I thought I'd give the live chat function a go.At first it said I would have a wait of approximately 7 minutes and that seemed reasonable.However,after a bout 10 minutes a message appeared saying the connection had not been made and no messages could be sent or received.
I then phoned them on an 0800 number and settled down for the long wait.To my surprise I got through to an actual human being after not too long.
I explained the situation and he said he would put a block on my credit card and transfer me to the fraud department.Brilliant,I thought.But when he came back on he said the fraud department didn't open till 9am and I would have to ring back then.So I rang back after 9 and naively thought that because I got through quite quickly before, that might happen again.Forty minutes in and a woman answered.I explained my situation again and she said she would have to transfer me to their credit card department.Elevator music and annoying "all our lines are busy,your call will be answered shortly ". Am I going to have to wait another 40 minutes,I thought.No,after five minutes or so a man answered and I explained my situation to him.He said he would transfer me to the fraud department but in the meantime he would put a block on my card.I said his colleague had already done that.No,he hasn't,he said.Yes,I said,your mate said he had put a block on my card.
He hadn't.So in the hour between my first and second calls my credit card could have been wiped out.This chap said that wasn't very good,was it.I was speechless.He said he would now put me through to the fraud department.He came back on and said for some unknown reason he couldn't contact the fraud department.He said it was very strange and gave me the number of said department.I said if he couldn't contact them wouldn't the same happen when I rang them.He said he didn't know if the problem was at their end so it was worth me giving it a go.So I did and was greeted with a message saying that due to unforeseen circumstances I could not be connected at this time,please try again later.
As of 1.30 pm I still can't contact the fraud department.My card has been blocked,allegedly,and no one can snaffle any more of my money,which is nice.But neither can I use it,which is defeating the object a bit.
Abysmal doesn't even come close.Seriously thinking about changing banks,even with all the hassle that entails.