i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
As an older, reluctant user of technology, the ability to speak to an actual person is very welcome! Anisha spoke clearly and was very easy to understand. She explained the process for carrying out... See more
Company replied
Just opened a fixed rate cash Isa due to competitive interest rate. Straight forward process if it wasn't for an admin error entirely of my own making. Rang them and a very helpful and efficient lady... See more
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Company details
- #30 of 47 best companies in Bank
- #79 of 117 best companies in Financial Institution
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Secure Trust Bank PLC
Hi,
We are happy to hear that you are pleased with the service we provide!
Thank you for your feedback!
Kind regards,
Sophie
Straightforward online process
Very straightforward and quick online process for opening a fixed term savings bond.
30 November 2025
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you had no issue with opening your fixed rate Bond with us!
Thank you for your feedback!
Kind regards,
Sophie
Very Efficient
2 December 2025
Reply from Secure Trust Bank PLC
Hi,
We are happy to hear you find our services very efficient!
Thank you for your feedback!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that the process was easy for you and that you had no problems. Thank you for your positive feedback!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you found it easy to use our website and our savings products competitive!
Thank you for your feedback!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear we were able to help you quickly!
Thank you for your feedback!
Kind regards,
Sophie
Made it really easy to use website and…
Made it really easy to use website and called, staff there were friendly and knowledgeable.
26 November 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that our website was easy to use and our staff were helpful! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Sophie
Easy to set up
26 November 2025
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear this!
Thank you for your review!
Kind regards,
Sophie
Another example of a savings rate rip off
I have a fixed rate Cash ISA maturing soon and Secure Trust Bank invited me to keep my funds with them. The only problem? The rates that they offered to stay were inferior to those for new customers. A common rip off practice amongst banks and FI's that should be banned but won't be. Example. 2 year fixed rate Cash ISA (Secure Trust do not currently offer a 1 year fixed rate Cash ISA on their website) for brand new customers = 4.17% but for loyal customers that rate is 4%. Oh and they make it tough to move on as well as you have to wait for the existing account to mature and be moved into a new account before you can begin the transfer process thus it is inevitable that a few days interest will be lost. Very sneaky and underhand tactics. Even if it means losing a few pounds of interest, I will move on and try to find a more ethical and customer focussed savings institution. It is a never ending search.
27 November 2025
Unprompted review
Reply from Secure Trust Bank PLC
Hello Derek,
We appreciate you sharing your experience. We understand your frustration regarding the difference between some of our products rates between offered. Existing customers can apply for any of the new products available.
Your feedback is valuable to us and is regularly reviewed by our senior management team to help us improve the products and services we offer.
Kind regards,
Louise
Secure and trustworthy
Very easy to navigate the website - some sites are not easily accessible. Good rates and easy to withdraw funds or reinvest. Felt the webpage was secure and something I could trust.
24 November 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you found our website easy to navigate, with good rates, and secure for transactions. We appreciate you sharing your positive experience!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hello,
We really appreciate your feedback, we are constantly looking at better ways of using technology to improve our customer experience.
Kind regards,
Louise
Excessive fees and horrible customer…
Excessive fees and horrible customer service. I set up a solo 401k with Secure Trust and it was one of the most frustrating experiences of the year. Over a 6 month period, they charged me almost $1k in admin fees. I terminated my plan and went with Fidelity who offers a no cost solo 401k and great customer service.
1 November 2025
Unprompted review
Reply from Secure Trust Bank PLC
Hello,
We're sorry to hear about your frustrations but we can confirm The Secure Trust Bank is a UK only bank and we do not provide the solo 401k product.
Please take a look at your review and ensure you are reviewing the correct provider.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you are satisfied with the service we provide!
Thank you for your feedback.
Kind regards,
Sophie
Good service though quicker email…
Good service though quicker email confirmation of service would be useful
24 November 2025
Reply from Secure Trust Bank PLC
Hi,
We're glad you enjoyed our service. We appreciate your feedback and will use this to implement changes in the future!
Thank you,
kind regards,
Sophie
Have always been excellent
Have always been excellent. Respond quickly to messages and instructions.
22 November 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that our services have been excellent for you. We appreciate you taking the time to share your positive experience with us!
Kind regards,
Sophie
Smooth secure and Trustworthy
24 November 2025
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you are satisfied with our services!
Thank you for your review!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
Thank you for your review!
Kind regards,
Sophie
Solid reliable bond options
Solid reliable bond options, quick and helpful support, easy transactions
24 November 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you found our bond options reliable and support helpful, and that transactions were easy. Thank you for your feedback.
Kind regards,
Sophie
Easy to use.
22 November 2025
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you find our services easy to use!
Thank you for your positive feedback!
Kind regards,
Sophie
A website bug and a person with unclear speech
We wanted close a savings account and I requested this online. It required authorization by the other account holder. When she attempted this online It appeared to have worked. A few days later we had not received any money so I phoned up. It seems the system was still awaiting authorization but the website was not showing the item as requiring authorization so we could not authorise it. This is a clear bug.
The person I spoke to was able to help us around this but the process was agonising because of his unclear speech. He seemed to gabble and did not pronounce all parts of all words. His rhythm was also odd. I had to ask him to repeat himself several times but he did not adjust his speech to help me.
UPDATE
The person I spoke to with unclear speech was called Ahmed.
My name is Matthew Leitch and Secure Trust Bank knows this. Somehow, on Trust Pilot I have become Stephanie Leitch (my late mother and once a customer of the bank). Sadly it's another system bug.
21 November 2025
Reply from Secure Trust Bank PLC
Hello Stephanie,
We appreciate you bringing this to our attention. We're sorry to hear of the difficulties you have experienced with our online authorisation process. This can differ with regards to the the app and the website.
We'll investigate this issue and address the clarity of communication internally. Thank you for your feedback.
Kind regards,
Louise
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