Seel Reviews 

Package was stolen from my foyer, Seel replace with no hassle and I got my new glasses within a few days!

Easy and fast return process

They where great handled the claim within a hour after talking to them

Fantastic work

It was easy to go through the steps and I appreciate the quick response. Service is legit.

The shipping was a nightmare. I tried to cancel my order but not in time. The item was lost in shipping. I went to their online forum to get assistance. Seel employee's were wonderful and easy to work with. They assisted me so much further than the Montana West Customer Service. Very thankful for how quickly they assisted.

My requested refund was quick and within a few hours of me submitting. I had a purchase that never delivered and it was resolved very quickly.

This is a great product. It just didn’t agree with my skin. It was truly a risk-free purchase, and once I placed my return, I had my refund in an hour.

This is an absolutely unacceptable experience. I would strongly advise against using Seel. As is a scam. Its AI bots running you in circles until your delivery window expires.

I purchased a jacket from Karen Millen and paid an additional £5 for an extended return window through Seel. What was not made clear to me at the time of purchase was that using this service meant I could ONLY process my return through Seel's own system.

Unfortunately, Seel's system is extremely faulty, and their customer support has been completely ineffective.

I first attempted to initiate my return 10 days before the extended return window was due to expire. Every time I enter my card, bank or PayPal details to specify where I want my refund sent, I receive the same error message: "Get rate failed."

I have gone to extraordinary lengths to resolve this:

- Tried every payment method offered by Seel.
- Tried three different cards/accounts belonging to three separate banks.
- Tried PayPal.
- Even had my partner create an entirely new PayPal account so we could rule out an issue with my own account.

Nothing works.

I have contacted Seel about this issue through 3 separate support tickets. Their support system uses an AI chatbot that repeatedly claims to escalate the issue to a human supervisor. However, the supervisor clearly does not properly review the information provided in the AI-generated summaries, as I repeatedly receive no actual solution. Instead, my support tickets are simply closed without the problem being resolved.

Now my return window expires tomorrow, and I am potentially going to be left with a £250 jacket that doesn't fit me, simply because Seel's own system will not allow me to complete the return.

I paid extra for this service specifically to have more time to return my purchase. Instead, I have been met with a faulty system, ineffective customer support and the very real possibility of losing my right to return an item through no fault of my own.

This is completely unacceptable. A company offering a paid returns service has a responsibility to ensure that customers can actually use it. You cannot charge people for an extended return window and then leave them unable to process their returns because your own system doesn't work.

my current support ticket is: #601652.

DO NOT USE SEEL. I would strongly recommend avoiding this company as it is a SCAM.

Quick return process

Thank you for being fair in my refund

David was very efficient, and helped me resolve a tracking/refund issue in a promptly manner. I’m very satisfied.

For your understanding in lost or stolen package

Did not help.

My claim was quickly processed, no hassle. I had the refund in my account within an hour.

Ty for help me