Overall, my experience with Seel was very positive! My negative was that I wasn’t offered a refund on my first contact regarding an item that hadn’t arrived after almost 2 months. Instead I was told t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package never got to me. I had trouble with a certain merchant, who used a delivery service I'd never heard of. I believe this might be because I'm in America and the merchant and quite probably t... See more
This was the easiest transaction ever ! Im so glad this makeup came with this because while I loved some of it I hated others. Honestly I’ve told all my friends about how easygoing this was. Im always... See more
Pretty good experience. Had to get a notary for a stolen package so it took longer than normal but overall the refund wqs in my favor. Definitely worth the extra to get the shipping insurance. Esp... See more
Company details
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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As promised!
27 October 2026
fast and efficient
fast and efficient! Return something because did not like it. No questions asked, I sent it back with their label and received a refund within one hour after them receiving the item back. Would recommend to anyone!
27 October 2026
Seel Guarantee Prompt Payment
The Seel guarantee paid promptly when I had issues with my shipment from Gilt.
24 October 2026
Fast response!
24 October 2026
Seel is a worry free way to shop n…
Seel is a worry free way to shop n always do understanding n prompt w their customer service
24 October 2026
Quick to respond to my damage claim
Quick to respond to my damage claim. Verification process was quick and easy. I was filed a day prior and received a response the very next day.
27 October 2026
Thank You very much for what you did
Thank You very much for what you did. I don't think it was your FAULT for the Issue. It was FedEx that DELIVERED to WRONG ADDRESS and who knows where the shoes are. I Really Respect You for Doing this.
27 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Waste of space
Waste of space
Do not bother taking out cover with this company poor communication and probably the worse customer service I've ever recieved ..... JUST ANOTHER ONLINE SCAM !!!!!!!
5 October 2026
Unprompted review
Reply from Seel
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
It didn't make much sense for me to…
It didn't make much sense for me to take a picture to show how much of the product was left because the packaging was opaque. I think the process is fair.
24 October 2026
Reply from Seel
Dear Customer,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
super service
19 September 2026
I have never needed to use Seel before…
I have never needed to use Seel before on a purchase, never had a problem with a package not being delivered and I can’t believe how quick and helpful David was on the live chat. He helped me solve the problem and the steps to get there were very user friendly! I appreciate this service and am shocked how fast I got a refund. I hope to not have to use Seel again but grateful for how well my problem was taken care of. 5 Stars access the board, thank you!
27 October 2026
My order was delivered in a very short…
My order was delivered in a very short time, allowing me to finish job I was doing. Telescopic ladders are great! Sturdy enough to do small or big job. And when you have finished they fold up to a very small and easy transportable object. If you are doing any DIY work then Telescopic ladders are for you. Do not hesitate to buy.
Gordana Prince
20 August 2026
Unprompted review
Quick acknowledgment and speedy refund
24 October 2026
Seel was very responsive and processed…
Seel was very responsive and processed my refund quickly with no issues. The website was easy to use and the live agent chat support was responsive and helpful.
26 October 2026
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