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Segpay Reviews 1,763

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TrustScore 3 out of 5

3.2

Payment service
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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the fast response times and efficient resolution of issues by the support team. Many people appreciate the quick and professional assistance received, often noting that their concerns were addressed promptly and effectively. However, some customers were dissatisfied with payment and refund processes, reporting issues with unexpected charges, double charges, or difficulties in obtaining refunds. A few other people also felt that customer service was unhelpful or unresponsive in certain situations, leading to frustration regarding unresolved problems.

What people talk about most

Response time

Consumers generally find response times to be positive, with many praising the quick and efficient service.... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the fast, efficient, and... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the quick responses,... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report billing discrepancies,... See more

Refund

Customers had negative experiences with refunds. Many reviewers report issues such as being double-billed,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel because their was vaguely any new scenes with new MILF’s I can tell when the website rereleases scenes from 15-20 years ago because I was watching them around that time.

Rated 4 out of 5 stars

There was a fast response time. However, I would have preferred my pending payment canceled before my funds were withdrawn my credit union account.

Rated 4 out of 5 stars

I wanted to cancel a subscription but was disappointed to find that it wasn’t listed on the self-service website despite several attempts over a number of weeks. Consequently, I contacted Segpay custo... See more

Rated 5 out of 5 stars

I needed to cancel my membership to a site. There was a problem, the membership was paid with PayPal, which isn't one of the ways you can search for your membership in SegPay. I chatted with support,... See more

Company details

  1. Payment service

Written by the company

Segpay is a global leader in online payment processing. Since 2005, Segpay has offered e-commerce merchants a state-of-the-art billing platform that provides real time payment processing around the globe. Segpay helps protect online merchants with its proprietary fraud mitigation system and provides unmatched customer support. Segpay is a level 1 PCI compliant service provider and is registered with Visa as an Internet Payment Service Provider and MasterCard as a Payment Facilitator. Segpay is compliant with EU Payment Services Directive and is licensed with UK FCA as an Authorized Payment Institution, firm reference number 584599. Segpay is one of the first IPSPs to earn this important authorization required by European Law. At Segpay, the client always comes first. Segpay service is always a click, call or chat away.

Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very easy

It was very easy to do what I wanted to do. I found what I wanted to know on the website without any problems and was able to do what was needed without a problem.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

In stripchat

In stripchat, they only showed that the payment is confirmed and the next day when I put the message that I have not received the tokens, they said that payment was not recieved as it was collected by some third party. This is hilarious as I lost my 1557 rs directly in this website. The most disgusting and full of scammers.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Still not refunded

The only positive thing I can say is :quick replies.

But at the end, I do not have the service anymore and never get a refund. So I paid 200$usd for nothing at all.

Not happy

6 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a direct debit payment that I…

I had a direct debit payment that I wanted to stop, but since I didn't have all the information for a direct cancellation, I requested the cancellation by email, which was processed very quickly. Thank you!

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Refund for dupe charge not agreed

Paid for my subscription once, the money was taken twice, sent proof from my bank and still got told to sort out with my bank instead of issuing a refund for the dipe charge.

31 October 2025
Unprompted review

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