SelectQuote Reviews 

12,149
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, professional staff who go above and beyond to assist them. Many found the process of obtaining insurance to be quick, easy, and smooth, with questions answered promptly and thoroughly. Reviewers appreciate the timely responses and support provided throughout their journey, making the overall experience pleasant and efficient. However, some customers also noted inconsistencies in communication, such as receiving messages from multiple contacts or experiencing a lack of detailed follow-through. A few other people also felt that the process could be lengthy, with some reporting delays in policy issuance or needing to provide information multiple times.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, professional,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing gratitude for the helpful and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting that representatives were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third time I have used Select Quote to purchase life insurance. They give you accurate cost comparisons and let you know upfront what physical tests will be required. They follow up with t... See more

Company replied

Rated 5 out of 5 stars

Thanks for being the best! Everyone has been more than helpful and have gone above and beyond helping me get life insurance. I didn’t think it could be so easy. Customer service is EXCEPTIONAL.

Company replied

Rated 5 out of 5 stars

Very good customer service. The price was exactly what I was quoted, there were no surprises. Finally, everything was processed quicker than anticipated by me.

Company replied

Rated 5 out of 5 stars

My request for life insurance was handled very quickly and all my questions and concerns were addressed. My at home medical review was scheduled within a couple of days from my initial request for co... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12k reviews

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4.5

All reviews

(12,149)

1,158 reviews in the last 12 months

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Rated 5 out of 5 stars

He representative was very informative…

He representative was very informative answered my questions and when I was transferred to another representative it was a smooth transition and everyone I spoke to on the phone was absolutely wonderful.

26 June 2026
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Reply from SelectQuote

We're so glad to hear that our representatives were informative and provided a smooth transition during your call. We appreciate your kind words about our team.

Rated 5 out of 5 stars

Top-tier communication…

Everyone I worked with communicated well, answered all my questions and made the process of selecting the best carrier for myself extremely easy

26 June 2026
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Reply from SelectQuote

We're so glad to hear our team provided excellent communication and made selecting the best carrier an easy process for you. We truly appreciate your kind words!

Rated 5 out of 5 stars

Outstanding People

All the folks involved in the process from the beginning showed a lot of expertise and patience. They got me the coverage I requested at a price better than expected.

29 June 2026
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Reply from SelectQuote

We're so glad to hear that our team provided you with expert assistance and patience, securing the coverage you needed at a great price. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very easy process

Very easy process. Chris was very knowledgeable and made the process very easy for me. I would use again. Thank you.

26 June 2026
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Reply from SelectQuote

We're so glad to hear that the process was easy for you and that our team member was knowledgeable. We appreciate your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Caring and professional support from…

Caring and professional support from customer service and concern for my complete satisfaction and understanding of the process in securing my policy.

27 June 2026
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Reply from SelectQuote

We are so happy to hear that our team provided you with professional support and ensured your complete understanding of the policy process. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

The experience went as it should

The experience went as it should I felt comfortable and in control l, I didn’t feel like I was speaking to a salesman and everyone I spoke to was very helpful and professional.

26 June 2026
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Reply from SelectQuote

We're so happy to hear that you felt comfortable and in control during your experience with us. We appreciate your kind words about our helpful and professional team!

Rated 5 out of 5 stars

I felt taken care of

I really liked talking to actual people where you could ask questions and there was a conversation. I felt taken care of and that their business was my satisfaction. And in the end I got a great price compared to other companies.

23 June 2026
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Reply from SelectQuote

We are so glad to hear that our team provided you with such a positive and satisfying experience, especially with the personalized conversations and competitive pricing. We truly value your feedback.

Rated 4 out of 5 stars

Price and not having to compare all…

Price and not having to compare all companies on my own.

28 June 2026
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Reply from SelectQuote

We appreciate your feedback regarding pricing and the convenience of not having to compare multiple options. We are always working to provide clear value.

Rated 5 out of 5 stars

It started with Joel Clark and his…

It started with Joel Clark and his listening to my situation and selecting an appropriate insurance company to provide a quote. The remainder of the process, due to it merely being an extension of an existing policy, was rather easy after that. I had previously attempted to do exactly that with another company, and it was not good, and did not yield results.

25 June 2026
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Reply from SelectQuote

We truly appreciate you sharing your positive experience with us. It's wonderful to hear that our team was able to assist you effectively in finding an appropriate insurance solution, especially after a less-than-ideal experience elsewhere. We are glad the process was smooth for you.

Rated 5 out of 5 stars

Everyone was very professional and…

Everyone was very professional and quick in getting things done.

24 June 2026
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Reply from SelectQuote

We're so glad to hear our team was professional and efficient in assisting you. Thank you for your kind words!

Rated 5 out of 5 stars

Life Insurance…

I was impressed with the customer service. Everyone was so helpful and efficient. They truly found the best life insurance to meet our needs and budget. I would definitely use them again.

27 June 2026
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Reply from SelectQuote

We're so happy to hear our team provided helpful and efficient service, finding the best life insurance for your needs and budget. We truly appreciate your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Everyone was very professional and…

Everyone was very professional and knowledgeable and took time to get me thru the process

27 June 2026
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Reply from SelectQuote

We are so pleased to hear that our team was professional and knowledgeable, making your process smooth. Thank you for your kind words!

Rated 3 out of 5 stars

Too many automated emails

Too many automated emails, or notifications. When speaking to the actual person and telling them the dates I had available and then getting several emails I between the phone call and the dates.

Rates were not the greatest but within reason and no explanation of why the rates increased.

26 June 2026
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Reply from SelectQuote

We appreciate you taking the time to share your feedback. We understand your frustration with the number of automated communications and the lack of clarity regarding rate changes. We are actively reviewing our notification system and communication processes to ensure a better experience for our customers. Your input is invaluable as we strive to improve.

Rated 3 out of 5 stars

The process is too long.

The process is too long.

23 June 2026
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Reply from SelectQuote

We appreciate your feedback regarding the length of our process. We are always looking for ways to improve efficiency for our customers.

Rated 1 out of 5 stars

Where do I begin - DON"T USE

Where do I begin? It was a 3 month nightmare. First I was given the wrong quote on the premium. So when I got the document to sign, I nearly fell over. I was told the premium would be about $25 more a month than what we pay now. But going from $175 every quarter to nearly $600 is NOT a mere $25 more a month. So that needed to be changed. Then it took 3 weeks for me to finish the online procedure because I could not access the website that the policy went to, which was Prudential. Which is really Prudential’s problem cause it’s there website so technical issues should be handled with them. I made multiple calls to Select Quote, saying I can’t complete the application on line. Find out that the info a Select Quote agent typed in was a typo and that is why it would not let me log in to finish the application with my birth date and last four numbers of my social. At this point I was really fed up and didn’t want to deal with the first agent I had, which was Francis, I believe. So they gave me Lydia. I find out when the nurse came for the medical evaluation she had the wrong address. I notified Lydia the address was wrong. Then I find out the name on the policy is spelled wrong and weeks later the address is still incorrect. I was to sign the policy as well (on line) because I’m the policy holder, nope my name was not on there. Then I was given another Select Quote agent, I think Mat. At this point 3 months later now all the mistakes and typos still haven’t been fixed so “I” contacted Prudential directly myself and got a real agent who then spent 3 days fixing everything and getting corporate to override certain changes, like name spelled wrong etc. It was a complete nightmare and I would never use Select Quote ever again. Right now I’m dealing directly with Prudential and because of this huge 3 month multi mistake mishap, I’m waiting for the other shoe to fall cause there is still an issue. Their computer shows banking information, but I never gave them my banking info. So I’m waiting for them to catch up to the final mistake so we can correct it.

16 June 2026
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Reply from SelectQuote

We understand how disheartening it must be to encounter so many errors, from the initial premium misquote to the difficulties with online access, incorrect personal details, and the ongoing banking information discrepancy. We deeply regret that our internal processes and communication led to such a challenging situation, requiring you to directly contact the insurance provider to resolve these critical issues. We are actively reviewing your feedback to identify where our procedures failed and to implement necessary improvements to prevent similar occurrences for future customers. We appreciate you bringing these serious concerns to our attention.

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