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SelectQuote Reviews 

17,588
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally knowledgeable, polite, and patient when taking ample time to thoroughly explain various healthcare plans. People often mention that the friendly customer service team makes the entire enrollment process completely smooth, straightforward, and remarkably easy to understand. Some reviewers were not happy with the unexpectedly lengthy phone calls and the persistent, unprompted attempts to push additional insurance products. Consumers also noted that waiting for important benefits details or trying to reach previous agents afterward could occasionally become rather frustrating and confusing.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, patience, and deep... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting knowledgeable and... See more

Service

People report positive experiences with service, noting that representatives are helpful, knowledgeable, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful representatives made the... See more

Product

Customers had ambiguous experiences with product, reflecting mixed feelings about the plans. While reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Mia for almost 2 hours and thankfully she was so nice and knowledgeable. However the company needs to fix their phone system. I swear the reason it took so long was because there's like a... See more

Company replied

Rated 5 out of 5 stars

Select agent Akash Patel was amazing and helped me get the best coverage for my husband and I. Over a 2 days period he made sure I was covered fully according to my personal needs. After speaking with... See more

Company replied

Rated 5 out of 5 stars

The gentleman whom helped me set up the quote was very good at what he said, the best Medicare options I had. He also detailed the cost that may occur with specialist Drs. The hearing and eye exams t... See more

Company replied

Rated 5 out of 5 stars

The representative was very knowledgeable and polite. Provided me with the best option that would benefit my needs. Explained in full each benefit such as vision, dental, hearing, etc. I definitely re... See more

Company replied


Company details

  1. Health insurance agency
  2. Insurance broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18k reviews

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1-star

Asks customers to review

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4.7

All reviews

(17,588)

2,478 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They made sure everything was well…

They made sure everything was well explained and if I had any questions they answered them properly, the only thing that could use some improvement is the last person on the line could slow down his reading. Thank you Cindy

2 September 2026
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Reply from SelectQuote

We're glad to hear our explanations were helpful and your questions were properly answered. We appreciate your feedback regarding the pace of our team member's reading and will certainly address this internally to improve our service. Thank you for your review.

Rated 2 out of 5 stars

Can never get any help always have to…

Can never get any help always have to go through so many hoops just to get a new card! Your always referred to someone else who doesn’t help! Also two weeks to put in a change of address!!’

2 September 2026
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Reply from SelectQuote

We are truly sorry to hear about the difficulties you've experienced with getting a new card and changing your address. We understand your frustration with the process and the time it takes.

Rated 2 out of 5 stars

Speed

To slow for me

26 August 2026
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Reply from SelectQuote

Thank you for the feedback; it can be a lengthy process.

Rated 5 out of 5 stars

Every one was very nice and…

Every one was very nice and understanding, They explained everything to me about my Medicare and what program are available to me, Thank you all very much.

3 September 2026
Unprompted review
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Reply from SelectQuote

We're so pleased to hear that our team was nice and understanding, and that they clearly explained your Medicare options. Thank you for your positive feedback!

Rated 5 out of 5 stars

They talked like I could understand…

They talked like I could understand plus they were patient & kind. I needed information & they helped me with it

26 August 2026
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Reply from SelectQuote

We're so pleased to hear our team was patient, kind, and helped you with the information you needed. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Taking Care of People

Customer service is very important. The way you talk to people and show you care.

23 August 2026
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Reply from SelectQuote

We truly value your feedback on the importance of customer service and genuine care.

Rated 5 out of 5 stars

Cheryl was Awesome Answered All My…

Cheryl was Awesome Answered All My Questions with the knowledge of My
Questions Great Customer Service
Patience and Very knowledgeable
Thank You Cheryl

31 August 2026
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Reply from SelectQuote

We are so happy to hear about your positive experience with us! We appreciate your kind words and are glad we could provide excellent service.

Rated 5 out of 5 stars

Melissa Clissold was so helpful!

Melissa Clissold was so helpful!!
She explained everything to me very clearly and was very friendly and patient. Ours was long conversation that I put off as long as I could because I can't believe I am of Medicare age, and because big changes with something as important as healthcare coverage is very overwhelming.

1 September 2026
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Reply from SelectQuote

We're so glad to hear that our team member provided such clear, friendly, and patient assistance. We understand that navigating healthcare changes can be overwhelming, and we're happy we could make that process easier for you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

My experience was very helpful and…

My experience was very helpful and informative, Ray was very knowledgeable and very pleasant.

17 August 2026
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Reply from SelectQuote

We are so pleased to hear that your experience was helpful and informative, and that our team member was knowledgeable and pleasant. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Douglas was very helpful through the…

Douglas was very helpful through the whole process and made me feel more confident and comfortable in this important insurance decision. Thanks again , Brenda S

1 September 2026
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Reply from SelectQuote

We are so pleased to hear that our team member provided such helpful assistance throughout your process. It's wonderful to know you felt confident and comfortable with your decision. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great Customer Service

The woman helped me get everything set up . She answered all my questions and concerns . Her name is Kelly Lindsey . She made sure that I understood everything before hanging up . I had another question today and when I called she helped me out .

1 September 2026
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Reply from SelectQuote

We're so pleased to hear that our team member provided such excellent support and ensured you felt completely informed. It's wonderful that your questions were answered thoroughly and that you received continued assistance.

Rated 3 out of 5 stars

Still waiting for my grocery card!?

Still waiting for my grocery card!?! Please have a person call re this..AI customer service leads to nowhere. 3035877344. Pls expedite grocery card making

20 August 2026
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Reply from SelectQuote

Thank you for reaching out and for your feedback.

Rated 5 out of 5 stars

I liked the people

Lengthy, but professional and helpful. Wasn’t as terrible as I thought it was going to be.

1 September 2026
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Reply from SelectQuote

Thank you for your feedback.

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