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SelectQuote Reviews 16,933

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional yet personable approach, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that representatives are patient, understanding, and go above and beyond to assist them. The overall service and user experience are frequently described as outstanding, with many appreciating the ease and efficiency of the process. However, some customers experienced issues with communication, reporting dropped calls, being unable to hear representatives, or having to go through multiple transfers. A few people also mentioned receiving an excessive number of calls or feeling pressured by certain agents.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's kindness, patience,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being knowledgeable,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting ease of navigation and clear... See more

Customer communications

People report ambiguous experiences with contact. While some customers express satisfaction with calls,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All of my questions were answered thoroughly, politely, and professionally. I didn't feel rushed or dismissed at any point. I believe I have made wise decisions due to their guidance.

Company replied

Rated 5 out of 5 stars

Michaela V. was a great help to me in finding a plan I didn't even know I was qualified for, so thank you to her! She was patient,kind and understanding of my needs and went above and beyond to help m... See more

Company replied

Rated 5 out of 5 stars

I’m not good at using computers. So I usually have to call for assistance. So many scammers out there anymore that I’m scared to trust people anymore. I’m thankful for the help I was given. I miss out... See more

Company replied

Rated 5 out of 5 stars

Everyone has been so nice!! My state messed up by being behind on getting information entered. This place has been working with me through the problems my state caused. Very helpful!!

Company replied


Company details

  1. Health insurance agency
  2. Insurance broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Rated 1 out of 5 stars

They called me and while i usually dont…

They called me and while i usually dont answer these cold calls , i needed dental insurance. The agent was nice and he answered everything. He said 3 separate times My plan was 5000.00 each year. I asked if it covered my needs and he said yes, totally. I paid 200 toward it before my dentist told me it didn't cover 90 % of my work. I called met life ( the insurance) who explained they do this all the time and the first year they only get 10 percent of coverage. Its met lifes policy to let you cancel and to refund you. If not for their professionalism I would have paid 1300 for nothing. Yes this was dental insurance / Medicare

27 April 2026
Unprompted review
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Reply from SelectQuote

Thank you for making us aware of this; we will review the calls so we can work on coaching this agent.

Rated 5 out of 5 stars

Very friendly answered all questions…

Very friendly answered all questions while still being professional.

27 April 2026
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Reply from SelectQuote

We're happy to hear that you found our team friendly and professional. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Shirley West, agent #1

Shirley West is my agent and I couldn't have asked for a better one. She absolutely made sure that everything was correct and all t's were crossed and i's dotted. Thank you for her being there for me and your company for the help, very pleased especially for Shirley.

14 April 2026
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Reply from SelectQuote

We're happy to hear that you had such a positive experience. It's great to know that the agent ensured everything was handled correctly. We appreciate your kind words and are pleased we could help. Thank you for your feedback!

Rated 5 out of 5 stars

Garrett McClaskey was very personable…

Garrett McClaskey was very personable and helpful. Took the time to listen and go over different aspects of my coverage to find the best fit. Will recommend him to family. Thank you for your help.

27 April 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback and are so glad that our team member was able to help you find the best coverage.

Rated 5 out of 5 stars

Michelle Smith gave her full attention…

Michelle Smith gave her full attention as to what needs I had. In my opinion she went above and beyond to make sure I was connected to the right people to get the transition done in the properly. She even followed up to make sure I was satisfied with my choice and the coverage was to my satisfaction.

16 April 2026
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Reply from SelectQuote

We're happy to hear that you were satisfied with the attention you received and that your needs were met. We appreciate you taking the time to share your experience and are glad the transition was completed properly and to your satisfaction.

Rated 5 out of 5 stars

Every person I talked with was clear…

Every person I talked with was clear and very understandable and genuinely considered my needs

21 April 2026
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Reply from SelectQuote

We're happy to hear that our team members were clear, understandable, and genuinely considered your needs. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Excellent service

My customer service rep David was accommodating and Informative and pleasant..I appreciate all that you offer and very pleased with what services you offer . My advocate was patient ,well versed and made the process easy and fun ..

23 April 2026
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Reply from SelectQuote

We're happy to hear that our team members were so helpful and made the process easy. We appreciate your kind words and are pleased that you are satisfied with our services. Thanks for your feedback!

Rated 5 out of 5 stars

Awesome

Great Agents easy to sign up awesome staff

24 April 2026
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Reply from SelectQuote

Thank you for your positive feedback.

Rated 5 out of 5 stars

All of the staff that I spoke with help…

All of the staff that I spoke with help me understand the process. The staff that I spoke with was friendly, professional & knowledgeable about everything.

24 April 2026
SelectQuote logo

Reply from SelectQuote

We're happy to hear that our staff helped you understand the process. It's great to know you found them friendly, professional, and knowledgeable. Thank you for your positive feedback!

Rated 5 out of 5 stars

Everyone I spoke with was very helpful…

Everyone I spoke with was very helpful and answered any questions I had.

24 April 2026
SelectQuote logo

Reply from SelectQuote

We're happy to hear that our team members were helpful and responsive to your questions. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Perfect,full of information,respectful…

Perfect,full of information,respectful and very professional

16 April 2026
SelectQuote logo

Reply from SelectQuote

We're happy to hear that you found our service to be informative and professional. Thank you for your positive feedback; we appreciate it!

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