Selfawear Reviews 170

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the slow response times and the delivery service, noting significant delays in receiving their orders. People frequently mentioned long waiting periods for items to arrive, especially during peak seasons, and found communication from the company to be inadequate or non-existent. However, some customers were satisfied with the quality of the products once they eventually arrived, describing them as well-made and comfortable. Conversely, a few other people also felt that the product sizing was inaccurate or that the quality was poor, with some items arriving damaged or not as expected.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order. Many customers experienced significant delays, with some... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the comfort, fit, and quality of... See more

Response time

People report significant frustration and dissatisfaction with response times. Many customers experienced... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers highlight the comfort, good... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many reviewers report excessively... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Took just over a month from order date (1 Dec 25) to receive 1 T-shirt ( 9 Jan 26) inquiry emails very poor. I live in Melbourne, business is supposed to be in Brisbane?? Saw same product adverti... See more

Company replied

Rated 3 out of 5 stars

I ordered in December and honestly got pretty stressed reading the reviews while I was waiting. communication was slow and that part wasn’t great. but my order did arrive and the quality is actuall... See more

Rated 2 out of 5 stars

The first T-shirt I bought was great. The second T-shirt I bought several months later was 5cm longer than the first and was a completely different fit even though it was the same size. When I compl... See more

Company replied

Rated 3 out of 5 stars

AVOID! Like many others, I placed my order weeks ago (21st November) and I'm still waiting for my shirts to arrive. It was an Xmas themed t-shirt for my wife and it took several emails... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

At Selfawear, we believe in living with intention. Our mission is to create inspiring apparel and merchandise that spark acts of kindness, positivity, and self-reflection, igniting an optimistic mindset in our community to leave a lasting impact on the world. Unlike traditional clothing, Selfawear serves a deeper purpose. We understand that the way we think shapes our world around us, and we know you do too. That’s why we’ve consciously created products that you will not only love to wear but that also resonate with your true core. By wearing Selfawear, you're not just choosing a piece of clothing; you're joining a movement of kindness and positive transformation. Our community of changemakers uplifts others and encourages acts of kindness, transforming your outfit of the day into a statement of self-expression. Whatever and wherever the day brings you, you are wearing your true self, making space for heartfelt conversations and connections.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

170 reviews

5-star
4-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

So Comfortable!

I bought the Mind Over Matter sports bra, and it's honestly the most comfortable one I own. Great support without feeling restrictive.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Love the Massage

The Be Kind t-shirt is my new favourite! Super soft, fits perfectly, and I love wearing something that spreads a positive message.

25 January 2025
Unprompted review
Selfawear logo

Reply from Selfawear

Hi Louis,

Thank you for sharing your experience. We're thrilled to hear that the 'Be Kind' t-shirt has become your new favourite! Knowing that it brings you comfort and helps spread a positive message aligns perfectly with our mission to inspire acts of kindness and self-expression. We appreciate your support and look forward to bringing you more apparel that resonates with you.

Rated 1 out of 5 stars

Disappointment

Ordered 3 shirts on 20/11/24 (all Xmas presents), received a email from courier on 11/12/24 saying that my parcel was undeliverable as I was not home (I was home). When I checked on the couriers page, they were trying to deliver it in Brisbane (I live in Sydney). On checking with Selfawear, they advised correct address was on parcel. Attempted several times with Selfawear (repsondent a tad rude) and courier company to sort this out and was advised I'd have it prior to Xmas. Parcel still sat in Brisbane on 20/12/24 so reported to PayPal for a refund as Selfawear and Courier company continued to tell me different stories. Received a refund from PayPal, parcel was still sitting in Brisbane early January. As of 18/1025, parcel has now been returned to Selfawear as per there directions but they could never organise it to arrive to me, never again will I use this company, very disappointed indeed.

29 November 2024
Unprompted review
Selfawear logo

Reply from Selfawear

Hi Kylie,

We sincerely apologize for the frustration and inconvenience you've experienced with your order. Your satisfaction is incredibly important to us, and we're sorry that our service fell short of your expectations.

We understand that the delivery issues and the subsequent delays were highly disappointing, especially given the timing around the holidays. We take full responsibility for the confusion caused by the courier's error in addressing your parcel. Please be assured that we've processed your refund.

Your feedback has been invaluable in highlighting areas where we need to improve. Once again, we apologise for the inconvenience and disappointment this situation has caused. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out.

Thank you for your understanding and for being a valued part of the Selfawear community.

Rated 1 out of 5 stars

SELFAWEAR PTY LTD Is NOT an Australian Co. as advertised.

I WAS JUST ABOUT TO HIT THE 'CONTINUE' BUTTON ON PAYPAL FOR A HYDROGEN WATER BOTTLE FROM EXPOSURE LAB, WHEN I NOTICED THAT PAYPAL HAD 'SELFAWEAR PTY LTD' LISTED AS THE COMPANY NAME FOR EXPOSURE LAB. I HAD SEEN THE NAME SELFAWEAR ASSOCIATED WITH A FEW OTHER COMPANIES THAT OFFER THE SAME PRODUCT AND I DELIBERATELY STEERED CLEAR OF THEM BECAUSE THEY WERE FROM CHINA. EXPOSURE LAB STATE ON THEIR WEBSITE THAT THEY ARE AN AUSTRALIAN OWNED COMPANY ON THE GOLD COAST. THIS IS MISLEADING AS THEY ARE ACTUALLY 'SELFAWEAR PTY LTD', THEREFORE THEIR PRODUCTS WILL BE THE SAME AS WHAT THOSE OTHER COMPANIES OFFER, AND THOSE OTHER PRODUCTS COME FROM CHINA. AVOID AVOID AVOID ANY PRODUCT THAT IS ACTUALLY SELFAWEAR PTY LTD AS THEY ARE FROM CHINA, NOT AUSTRALIA. ALSO CHECK OUT THE REVIEWS UNDER EXPOSURE LAB ON TRUST PILOT.

8 December 2024
Unprompted review

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