An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
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Review summary
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Based on these reviews
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
Company replied
Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
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Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... See more
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Company details
- #41 of 47 best companies in Medical Equipment Supplier
- #28 of 28 best companies in Hospital equipment and supplies store
- #1 of 2 best companies in Nursing home
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
4.3
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terribke service
Paid for next day delivery. Never camr. Ordered thursday came monday.wouldnt give me money back for paying for next day deluvery. Full of excuse
5 February 2026
Reply from SelfiMed UK
Dear John,
We must respectfully point out that this is now the third negative review posted regarding the same order, despite clear evidence that your parcel was dispatched on time by our store using the next day delivery service you selected.
Your order was shipped within the promised timeframe, and the one-day delivery delay occurred while the parcel was in Royal Mail’s network, which is entirely outside of our control. The tracking information clearly confirms timely dispatch from our side.
While we understand that delivery delays are frustrating, repeatedly blaming our company for a courier delay and posting multiple negative reviews across different platforms does not accurately reflect the service we provided or the facts of this order.
We fulfilled our obligations correctly and remained available to assist throughout. We kindly ask that reviews reflect the actual circumstances of the delivery.
Should you wish to discuss this constructively, our support team remains available to help.
Kind regards,
SelfiMed UK Customer Support
Excellent service ordered at 12 noon…
Excellent service ordered at 12 noon e.mail received at 1300 hrs to advise my order had been despatched and scheduled to be delivered on 17th February 2026 very impressed good price also many thanks 👍
14 February 2026
Reply from SelfiMed UK
We are delighted to hear that you were pleased with the ordering process, pricing, and fast dispatch of your order. Our team works hard to ensure orders are processed promptly and kept transparent with clear updates at every stage.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
SelfiMed UK Customer Support
Would highly recommend this company as…
Would highly recommend this company as they are friendly, professional and compassionate 🙏 the refund process was self explanatory and straight forward and the staff are very welcoming, always putting the needs of the customers first 😊 I will be recommending them to anyone in need of support _ they are amazing and deserve more than 5 stars ⭐
9 February 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your support and are delighted to hear that our team was able to assist you in a professional and caring manner. Your recommendation means a great deal to us, and we remain committed to providing the same level of service to every customer. Thank you again for your trust in SelfiMed UK.
Amazing customer service and quick…
Amazing customer service and quick delivery
3 February 2026
Unprompted review
Reply from SelfiMed UK
Thank you for your kind review.
We are delighted to hear that you were pleased with our customer service and the speed of delivery. Your feedback is greatly appreciated and encourages our team to keep delivering a high standard of service.
Kind regards
The SelfiMed UK Customer Service Team
Reply from SelfiMed UK
Thank you for your review.
We are glad to hear that everything went as planned and that your experience met your expectations. We appreciate you taking the time to share your feedback.
Kind regards
The SelfiMed UK Customer Service Team
Reply from SelfiMed UK
Thank you for your review.
We are pleased to hear that you were satisfied with our service. Your feedback is appreciated and helps us continue to provide a reliable experience for our customers.
Kind regards
The SelfiMed UK Customer Service Team
quick despatch & great service
Order was despatched quickly and delivery was smooth. Customer service was excellent! Will definitely be using them again in future.
19 January 2026
Reply from SelfiMed UK
Thank you for your excellent feedback.
We are delighted to hear that your order was despatched quickly, delivery went smoothly, and that you were happy with the service you received. Your comments are very much appreciated and motivate our team to maintain high standards.
We look forward to supporting you again in the future.
Kind regards
The SelfiMed UK Customer Service Team
Reply from SelfiMed UK
Thank you for your kind review.
We are pleased to hear that you are happy with the machine and accessories. Your feedback is greatly appreciated and helps other customers shop with confidence.
Kind regards
The SelfiMed UK Customer Service Team
Incollect product delivery of CPAP Machine
We contract delivery of CPAP Machine Resmed S9, but actual delivery is just water chamber only,
14 January 2026
Reply from SelfiMed UK
Dear Mr Soejima,
Thank you for your feedback.
We must respectfully but clearly correct the statement made in this review.
You did NOT purchase a ResMed S9 CPAP machine. The product you personally selected, paid for, and confirmed at checkout was a ResMed S9 H5i Heated CPAP Humidifier without Water Chamber, SKU: REC1159NN01. This item is an accessory only and not a complete CPAP device.
For full transparency, the exact product you ordered can be viewed here, including its full title, description, images, and pricing:
https://selfimed.com/products/resmed-s9-h5i-heated-cpap-humidifier
The item delivered fully matches the product ordered. There was no delivery error or incorrect shipment. Unfortunately, this appears to be a misunderstanding at the time of purchase rather than a fulfilment issue.
Publicly stating that an incorrect product was delivered is therefore factually inaccurate and unfairly places responsibility on our business. As a medical equipment supplier, such statements cause direct reputational harm.
We kindly ask that you amend or remove your review to accurately reflect that an accessory was ordered in error, rather than an incorrect delivery having occurred.
We remain available to assist should you wish to purchase the correct CPAP machine in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Nathan,
Thank you very much for your kind words and for taking the time to leave us a review. We are pleased to hear about your positive experience and truly appreciate your support.
If we can be of any assistance in the future, please do not hesitate to contact us.
Kind regards,
SelfiMed UK Customer Support
Fast delivery
Fast delivery. Item as expected. Good communication. I am very happy
24 January 2026
Unprompted review
Reply from SelfiMed UK
Dear Rajib,
Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived quickly, the item met your expectations, and that our communication was helpful.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Peter,
Thank you for your feedback.
We note your review and would like to clarify that your return request was accepted and your refund was processed promptly and in full, in line with our returns policy.
If there were any remaining concerns or aspects of your experience that you felt were unresolved, we would have welcomed the opportunity to assist you directly. Our customer service team is always available to help resolve issues quickly and fairly, and contacting us first often allows concerns to be addressed without delay.
We remain available should you wish to discuss any aspect of your order further.
Kind regards,
SelfiMed UK Customer Support
Great product and fast service...
12 January 2026
Reply from SelfiMed UK
Dear Bosko,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with both the product and the speed of our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Hayley,
Thank you very much for your kind feedback. We are delighted to hear that you found our staff helpful and appreciated the range of medical equipment we offer.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Part of my order was missing
Part of my order was missing. I requested help twice by the chat app and by email and have had absolutely no response after 48 hours. I've paid for two items and only received one. Very poor customer service.
15 January 2026
Unprompted review
Reply from SelfiMed UK
Dear Quentin,
Thank you for your feedback.
We acknowledge that part of your order was initially missing, which we regret. As soon as this was brought to our attention, the missing item was dispatched promptly and has since been delivered, fully resolving the issue.
We always aim to address any concerns quickly and professionally and appreciate the opportunity to put things right. We hope this resolution reflects our commitment to customer service and may be taken into consideration when reviewing your experience.
Kind regards,
SelfiMed UK Customer Support
I wa satisfied with what I saw.
19 January 2026
Reply from SelfiMed UK
Dear Amagbor,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with what you saw.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Mrs Nokukhanya Dube-Gwebu,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Arcadius,
Thank you for your feedback. We are pleased to hear that you found our support prompt and helpful.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
very prompt delivery
very prompt delivery. clear and continuous communication from delivery team. Happy with the buy
14 January 2026
Reply from SelfiMed UK
Dear Customer,
Thank you very much for your feedback. We are pleased to hear that your delivery was prompt and that the communication throughout was clear and consistent.
We appreciate your support and are glad you are happy with your purchase. We look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Everything just straight forward and…
Everything just straight forward and easy. I had asked a west coast Canadian company about this a month ago, they were still asking questions so I looked elsewhere and you came up trumps in 30 minutes, thanks.
Tony
12 January 2026
Reply from SelfiMed UK
Thank you very much for your kind feedback, Tony. We are pleased to hear that everything was straightforward and that we were able to support you quickly and efficiently. We appreciate your trust and look forward to assisting you again in the future.
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