An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
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Based on these reviews
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
Company replied
Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
Company replied
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... See more
Company replied
Company details
- #41 of 47 best companies in Medical Equipment Supplier
- #28 of 28 best companies in Hospital equipment and supplies store
- #1 of 2 best companies in Nursing home
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
4.3
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SelfiMed UK
Appreciated you positive feedback. It means a lot to us
Excellent item working perfect 👍
26 September 2023
Reply from SelfiMed UK
Glad that you are happy. Thank you
Excellent Customer Service
Excellent, Reliable, Trustworthy, Honest, Attentive, Ethical and Professional Business. Thank you.
4 August 2023
Reply from SelfiMed UK
Thank you John. It means a lot to our growing process
Devivce don't work
27 August 2023
Reply from SelfiMed UK
Hi Petri,
If you receive an item not working or not as described, please always contact us to change it or refund you.
You have a right to an item as we described. Please contact us as soon as you can.
Reply from SelfiMed UK
Hi Frank, thank you for amending the review. We are always here to help if any issue.
Prompt delivery and the product is as…
Prompt delivery and the product is as described.Would recommend.
7 August 2023
Reply from SelfiMed UK
Thank you very much.
The item had a piece missing
The item had a piece missing, replied promptly to my email and sent out the missing piece.
30 July 2023
Reply from SelfiMed UK
I found it just on my table. It fell when packaging. Sorry for that.
High carriage costs
Item was ok but could have used alternative logistics to reduce carriage costs
3 August 2023
Reply from SelfiMed UK
Hi Vincent,
Thank you for the feedback. We accept every comment to help us improve our service. However, when purchasing the item, you had option of selecting “self collection” and pay no shipping fee. This could help you book own courier. ButjYour feedback is very important to us as it is helping us look for an alternative solution for Northern Ireland.
Arrived with plug and other items.
1 August 2023
Reply from SelfiMed UK
Thank you for your positive feedback.
Reply from SelfiMed UK
You are a great buyer. Thanks for the support
I am delighted with my purchase and how…
I am delighted with my purchase and how they went above and beyond for myself as o am unable to do most things myself
..they sho so.much care for there customers and I am delighted I can give them this rating
21 July 2023
Unprompted review
Reply from SelfiMed UK
Thank you very much. We will always do whatever it takes to make our buyers happy.
Reply from SelfiMed UK
Thank you Susan. Appreciated!
Selfimed were very responsive and very…
Selfimed were very responsive and very helpful, even with the return and refund I asked for when I now longer needed the equipment I ordered.
29 June 2023
Reply from SelfiMed UK
We will always be there for you no matter what. Thank you
Reply from SelfiMed UK
Thank you for trusting us.
Highly recommended to deal with.
Item as described, fast shipping, smooth transaction. Thanks. Highly recommended to deal with.
23 June 2023
Reply from SelfiMed UK
We are improving our service everyday thanks to your unconditional support.
Reply from SelfiMed UK
Appreciated, thank you!
Fast response
6 May 2023
Reply from SelfiMed UK
Thanks you for this mark of appreciation. It means a lot for a small business like ours.
Absolutely filthy
Absolutely filthy, do not know how you could send this unit to a sick person, the electrical test was done in 2017, so nowhere a recent second hand unit, must be at least 6 to 8 years old, i am writing this today 23/05/2023 as this is what i received.
22 May 2023
Reply from SelfiMed UK
Sorry that we did not meet your expectations. However, you purchased a second hand item, fully functional. Nowhere in our description we stated that the item is few years old.
May be you should lower a bit your expectations as this item costs around £800 as new, it sold to you at £56 as second hand, fully functional.
Best price, quality service.
The product was the cheapest I found on the market yet it was good quality, clean, well packed and arrived quickly.
If I need more medical items I will surely visit Selfimed again.
21 May 2023
Reply from SelfiMed UK
Thank you very much for this encouraging feedback. We are committed to keeping our prices lower than anyone else in the UK. We thank you for your support.
I disliked the fact I had to outsource…
I disliked the fact I had to outsource my own battery as the one that came was flat if I was made aware of this I could of made plans for this issue
19 May 2023
Reply from SelfiMed UK
Sorry for the inconvenience. We have amended our listing specifying that the lowest price of the item is consistent with the lack of battery charger. Hence, the item looks like new and works well.
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