selfmade.com/en-gb Reviews 1,308

TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

1. Be aware ..these are unmarked pattern pieces. 2. Notches are tiny so you need to study the pieces 3. Positive note....pieces are of a woven tissue...so durable 4. I found instructions lackin... See more

Company replied

Rated 2 out of 5 stars

The pattern it I bought is not quite as described: the pattern is for a different top so the picture on the site isn’t what I can make following the kit’s instructions (I’ll just use you tube instead... See more

Company replied

Rated 1 out of 5 stars

Really poor customer service. I placed an order for a Christmas table cloth in the middle of November. I’m still waiting for it to arrive. They have supposedly sent out another one but that took a... See more

Company replied

Rated 4 out of 5 stars

My delivery of viscose linen was quick and efficient. I am pleased with the quality of the fabric and matching threads. I didn’t give it 5 stars because the package arrived with holes in it and the co... See more


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2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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Rated 1 out of 5 stars

NO ORDER RECIEVED< NO RESPONSE TO…

NO ORDER RECIEVED< NO RESPONSE TO CHASING EMAIL EITHER

27 April 2021
selfmade.com/en-gb logo

Reply from selfmade.com/en-gb

Dear Liam,

Thank you for your response on Trustpilot.
We are sorry for the trouble regarding you order and delivery. We have not received any emails from you - we have also checked our junk mail.
Please contact us again, so we can sort this out.
Customer service: info@stoffstil.co.uk or give us a call +44 333 1559 855

Best regards,
STOFF & STIL

Rated 5 out of 5 stars

Quality fabrics reasonably priced

I have been very pleased with the fabrics I have ordered and also the dress patterns. The fabrics are unusual and good quality. The service is quick and everything arrives well-packed. Highly recommended.

27 April 2021
Rated 4 out of 5 stars

Viscose linen

My delivery of viscose linen was quick and efficient. I am pleased with the quality of the fabric and matching threads. I didn’t give it 5 stars because the package arrived with holes in it and the contents could easily have been damaged. However I contacted the seller and they assured me my complaint would be noted. I would say this company is a good one and can be trusted

22 April 2021
Rated 3 out of 5 stars

Knitting yarn

Delivery quick and efficient. I am not happy with the product however. It was knitting yarn snd it is very ‘acrylic’. It was a yarn suggested by your pattern but I don’t like the feel at all. Also I was expecting an off white colour, rather it is too white. Sadly I won’t use it for the project and will have to look at other yarns. Not sure what up fo with the balls I purchased

22 April 2021
selfmade.com/en-gb logo

Reply from selfmade.com/en-gb

Dear Marnie,
Thank you for your review on Trustpilot. We are sorry to hear that you are not satisfied with the product you have bought. You are welcome to return your order. Just fill out the return form and send it back with the products.

You are also more than welcome to contact customer service on tel.: +44 333 1559 855 or info@stoffstil.co.uk

Kind Regards,
STOFF & STIL

Rated 5 out of 5 stars

Always beautiful fabrics and great quality.

Always beautiful fabrics and great quality. Prices are reasonable to, I like that you price by the metre and give the option of part metres so I can buy just what I need for a big or small project. Due to Brexit it's taking much longer for my fabric to arrive from Germany, so if I want a particular fabric it means a wait of up to 2 weeks. Still well worth waiting for.

21 April 2021
Rated 5 out of 5 stars

Can’t fault the service

Can’t fault the service
Took a while to arrive but that’s due to brexit and the massive delays we now have getting through customs
Can’t fault the amazing customer service jn making sure even after it was turned back from customs they didn’t give up and the quality of fabric seems great though it’s literally just arrived and now looking forward to using it

20 April 2021

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