SellMyTimeshareNOW Reviews 

426
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and guiding buyers and sellers smoothly through every single step of the entire process. People note that customer service representatives are always prompt in answering questions, providing detailed updates, and making complex transactions feel completely effortless and stress-free. Some reviewers were not happy with the pricing structure, noting that expensive upfront fees led to frustratingly long delays and zero actual results over many months. Consumers also felt that ongoing communication dropped significantly after initial payments were made, leaving them without adequate support or helpful guidance.

What people talk about most

Service

Consumers find service to be positive, noting that buying or selling a timeshare feels straightforward and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professional, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between buyers and... See more

Payment

Reviewers mention ambiguous feedback about payment, reflecting starkly contrasting experiences. Several... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maintenance Fee Protection Program: We are very satisfied with this scheme. We live in Scotland and we were totally ignorant regarding this type of scheme. However on joining our Agent whom we deal... See more

Company replied

Rated 5 out of 5 stars

Benjamin was awesome to work with on our timeshare purchase. He was very informative and let us know every step of the process what to expect. The closing was just as easy, once everything If you are... See more

Company replied

Rated 5 out of 5 stars

All those skeptical, this process work just as stated. The end result is that SMTN did as promised, found a buyer and helped facilitate the sale. The people involved were pleasant and professional. I... See more

Company replied

Rated 5 out of 5 stars

My wife and I purchased two one week time shares from Sell My Timeshare Now and absolutely could not have been more happy with the professional service that we received from Jennifer. She made the pr... See more

Company replied


Company details

  1. Online marketplace

Written by the company

Since 2003, SellMyTimeshareNow has been the most trusted timeshare resale and rental company in the industry. We drive real results, making life easier for timeshare owners just like you.


Contact info

4.1

Great

TrustScore 4 out of 5

426 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(426)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from SMTN

I recently listed two properties with SMTN, one for timeshare points and another for two weeks. While the process took longer than I anticipated, I ultimately received the asking price for both. The listings generated 19 inquiries; 13 did not follow up, 4 made low offers, and 2 offers were acceptable.

Throughout the process, the customer service team at SMTN was consistently available and helpful. They handled the document flow efficiently once the offers were accepted and kept me informed at every step, ensuring the funds were received as expected.

Overall, my experience was positive, and I would definitely use SMTN again.

3 September 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your detailed feedback, Mike! While we understand the process took a bit longer than expected, we're glad to hear you ultimately received your asking price for both properties. We appreciate your trust in SellMyTimeshareNow and look forward to assisting you again in the future – congratulations!

Rated 5 out of 5 stars

Great Experience

SMTN was great to work with on the sale of our timeshare. They were accommodating and explained every detail so we could make the best of our experience. We went into the process knowing we would take a loss on our investment, so it was great to have them support us from beginning to end. When the first buyer didn't work out, they explained why and contacted us as soon as another buyer became interested in our timeshare. If I ever made a huge mistake, bought another property, and wanted to get out of it, I would definitely use SMTN again.

30 May 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for sharing your experience, Lionel! We're glad we could guide you through the process and provide the support you needed. Your trust means a lot to us, and we are always happy to help. Congratulations on the sale of your Hilton Grand Vacations ownership and thank you for choosing SellMyTimeshareNow!

Rated 1 out of 5 stars

Save your money, and time...

Sounds like a great way to get out of a time share. Paid the $3,398.00 listing fee, listed, now more than 11 months later no even one low ball offer and no follow up from agent. Had a problem with follow up by dept to handle maintance late fee. Have asked for details on other sales in my resorts with no follow up. I guess I still have hope but sales process implied a bit better response

17 August 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for sharing your feedback, Frank. We always strive to provide a positive client experience and regret to hear you are less than satisfied with the service you've received.

We would encourage you to contact our Customer Care team at 1-877-815-4227 so we can address your concerns directly and improve your experience with us

Rated 5 out of 5 stars

Timeshare purchase

Zachary and staff went the extra mile to ensure a great transaction involving multiple parties! Couldn't be happier!

25 April 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your kind feedback, Sandra and Bill! It was our absolute pleasure to assist you with the purchase of your Playa Grande Resort. We hope that you enjoy many happy years to come utilizing your new ownership - congratulations!

Rated 5 out of 5 stars

Excellent job SellMyTimeshareNow

Excellent job SellMyTimeshareNow. We were very happy with the entire process which was completed in a timely manner.

12 August 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your kind words, Patricia and Kevin! We're thrilled to hear that your experience with SellMyTimeshareNow was smooth and successful. Enjoy your new timeshare, and we're here if you ever need anything in the future!

Rated 5 out of 5 stars

Sales Process

The process was clear from the vey beginning that it may take some time. I could tell they had years of experience and gave me comfort in knowing they understood the process completely. The communication along the way was incredible and kept us well informed of exactly where we were in the process. An incredible company and a pleasure to work with and would highly recommend!

2 August 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for your kind words, Michael! We're thrilled to hear that you had a positive experience with our SellMyTimeshareNow. It's our goal to make the process as smooth as possible for both buyers and sellers, and your feedback lets us know we're on the right track. We truly appreciate your recommendation and look forward to assisting others with the same dedication – Congratulations on your Holiday Inn Club Vacations Sunset Cove Resort purchase!

Rated 1 out of 5 stars

SELL MY TIMESHARE NOW IS A SCAM . DON'T DO IT


Do NOT sell your timeshare with SELL MY TIMESHARE NOW. It is a SCAM. I paid $1998 back in 2021 to sell my Marriott Canyon Villas Timeshare. I owned a Platinum Week Plan and I listed my Timeshare for the lowest price that timeshares were listed for. I never received any interest and SELL MY TIMESHARE NOW, continually called me wanting me to lower my price. I finally lowered the price to $2000 and finally received an offer!!! AND THIS IS WHERE YOU HAVE TO BE CAREFUL. I was told I had an offer for $700. I asked if that was all I was offered and they said YES. I asked who paid closing fees and they said the buyer. WHAT THED DID NOT TELL ME IS THAT I WAS OFFERED $1750 AND I WOULD BE PAYING THEM A $1050 COMMISSION FEE. This was NOT relayed to me. SO....let's do the math here I paid $3048 to SELL MY TIMESHARE NOW to reap a whopping g $700 in the sale. and SELL MY TIMESHARE NOW received $3048. DON'T DO IT. MARRIOTT has a program where you can give your timeshare back to them at no fees. Do yourself a favor and go this route.

29 July 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to provide your feedback. We regret to hear that your experience with SellMYTimeshareNow was not favorable. We always strive to provide a positive experience for all our customers and take negative feedback seriously. Transparency throughout the process is important to us, and it’s important to note that SellMyTimeshareNow has no control over any fees charged by a title company or brokerage, both of which are necessary to complete a real estate transaction. We regret any misunderstanding with other third parties but are pleased to hear that you were ultimately able to sell your timeshare using our services.

Rated 5 out of 5 stars

SellMyTimeshareNow Highly Recommended

SellMyTimeshareNow made my purchase of a Marriott and Hyatt inventory seemless with great communication and the exact outcome I was looking for. Highly recommend them.

15 June 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for sharing your positive experience, Jim! We're thrilled to hear that the purchase of your Hyatt and Marriott properties went smoothly. We appreciate your recommendation and look forward to assisting you again in the future – congratulations and thank you for choosing SellMyTimeshareNow!

Rated 4 out of 5 stars

The documentation was simple

The documentation was simple to complete. The exchange of funds was straight forward .The only reason I did not give it 5 stars was the 3 months it took to process the paperwork and that was due to Hyatt.

29 July 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your feedback, Peter! We're glad to hear that the process was straightforward. We understand your concern about the processing time and appreciate your patience with the delay caused by Hyatt. Congratulations and thank you for choosing, SellMyTimeshareNow!

Rated 5 out of 5 stars

Excellent service

Excellent service, really easy to use this service. Also excellent attitude from all personal in this company

2 July 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for your kind words, Arturo! We're thrilled to hear that you found our service easy to use and enjoyed the excellent attitude of our team. Your satisfaction is our top priority! Congratulations on your Marriott’s MoutainSide purchase and thank you for choosing SellMyTimeshareNow!

Rated 5 out of 5 stars

Successful Timeshare Purchase

I had a very professional and efficient experience with SellMyTimeshareNow.com when it came to purchasing a VDP Mexico timeshare. My sales rep was extremely thorough in explaining what the timeshare entailed and followed up promptly with detailed answers to all of my questions. The escrow process was smooth and the reps knowledgeable and helpful. It was such a positive experience that I am considering another timeshare purchase through them.

21 June 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your fantastic feedback, Julie! We're delighted to hear that you had a professional and efficient experience with SellMyTimeshareNow. Our team strives to provide thorough explanations and prompt follow-ups, so it's great to know we met your expectations. We're glad the escrow process was smooth and that our reps were helpful. We look forward to assisting you with your next timeshare purchase – congratulations!

Rated 1 out of 5 stars

SMTN can not be trusted!

A year or more ago I signed up for sale of a Timeshare to check the validity of this company because I was having a dispute with my Timeshare company. I put up the least of my 3 timeshares as a trial deed for sale. A dispute with my Timeshare company resulted in a freeze of all access to my deeded weeks. This resulted in Maintenance fee build-up due to none access to my deeded weeks which this SMTN sale was to remedy. I received emails from SMTN stating there was interest in my other deeds, but the one I had listed was not good enough. I talked on the phone and they said my current $2000 listing was not good enough and they needed $6000 more to put my other two deeds up for sale which they were assuring was a much better chance of sale. About 4 weeks after withdrawing the $6000 (which I had to borrow), I was informed that the my deeds were being foreclosed on and they could not be sold. I requested the return of the money due to these unusual circumstances and removal of the adds. Their response was that it wasn't their fault and they refused to return any of the $6000 they just took. I do not perceive this as a Better Business considering the extent they took to lure me into an expensive ($8000) proposition which I did not realize had no way to be carried out. I am only asking for a return of the $6000 which is not a viable proposition and can't be carried out.

15 May 2024
Unprompted review
Rated 1 out of 5 stars

SMNT A WASTE OF MONEY

If you want to throw your money away, then call SMNT they were happy to work with me as long as I paid them upfront they did absolutely nothing. I did not get a single offer. I dropped my price repeatedly. I tried to rent the properties out did not get a single response. My price was very reasonable. SMNT is a sham do not waste your money.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Timeshare sale

They were there to answer my questions and always responded right away.

1 May 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you very much for your feedback, Kim! It was our pleasure to assist you with the sale of your Westin Ka'anapali Ocean Resort Villas. Congratulations and thank you for choosing SellMyTimeshareNow!

Rated 4 out of 5 stars

The SMTN personnel are very helpful

Although the process took longer than one might have liked, in the end, it all worked out and the transaction was handled well by the personnel at SMTN.com. We would have liked to get a better price for our points share right-to-use membership, but we are pleased to have everything done. The SMTN personnel were very helpful throughout the process. They provided the advice and guidance we needed to sell our membership.

1 June 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your feedback, Joe! We’re glad to hear that, despite the longer process, you were pleased with the outcome and the support provided by our team. Your satisfaction is important to us, and we appreciate your patience and kind words. If you need any further assistance, please don’t hesitate to reach out. Congratulations and thank you for choosing SellMyTimeshareNow!






Rated 5 out of 5 stars

SMTN was very responsive and kept me…

SMTN was very responsive and kept me up-to-date on the progress of my sale.

8 July 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your feedback, Lou! It was our pleasure to assist you with the sale of your Hyatt Pinon Pointe ownership. Congratulations and thank you for choosing, SellMyTimeshareNow!

Rated 5 out of 5 stars

Everything went extremely well and was…

Everything went extremely well and was done in the timeframe I was made Aware of, they were pleasant to deal with, never rushed and received my funds as promised

8 April 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

We're thrilled to hear that we exceeded your expectations, Wes. Congratulations on your sale and thank you for trusting SellMyTimeshreNow to assist you. We look forward to serving you again!

Rated 5 out of 5 stars

Sellmytimeshare now was the best…

Sellmytimeshare now was the best experience I have had buying a timeshare. Very attentive and professional. Head and shoulders over redweek. I had to reach out to redweek multiple times just to get a response as compared to sel my timeshare who always reached out and kept me informed

8 June 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your kind words, Steve! We're thrilled to hear that your experience with SellMyTimeshareNow was exceptional. Our team strives to provide attentive and professional service, and it's wonderful to know we exceeded your expectations. We appreciate your feedback and look forward to assisting you again in the future - congratulations!

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