sellusyourguitar.co.uk Reviews 729

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their friendly, knowledgeable, and professional service, making interactions pleasant and efficient. The products, often guitars, are consistently described as being in excellent condition and accurately depicted online, exceeding expectations upon arrival. People also appreciate the competitive and fair pricing offered for both buying and selling, along with the hassle-free process and excellent packaging for safe delivery. However, some reviewers mentioned minor issues, such as guitars they were interested in having sold quickly or not receiving a direct valuation for their instrument, instead being offered a commission sale. A few others also felt the trade-in offer was slightly less than what they might get selling privately, though they valued the convenience.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent condition of items, with many... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, faultless, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, knowledgeable, and... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are fair, reasonable,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight over the condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used SUYG before, buying a Gibson ES335 last year. Today's experience was very similar to last year - relaxed space and attitude to look at the stock, not a new guitar in sight (yippee), a comfy... See more

Rated 5 out of 5 stars

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more

Rated 5 out of 5 stars

Ordered my Fender Stratocaster HSH together with a Fender hard case on Saturday and it arrived extremely well packaged this morning. Guitar and case are like new and just as described by SUYG. This ha... See more


Company details

  1. Musical instrument shop

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from start to finish!

Fantastic service from start to finish, very friendly team and a wonderful guitar. Totally recommended, the instrument's detailed luthier reports are invaluable and I fully expect to buy from Sell Us Your Guitar again!

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Great company

I just bought an Epiphone Les Paul 60s with a hardcase from this company and it is a great guitar, in exactly the condition that was described on the website. Great deal, prompt postage and delivery, well packaged. I recommend buying from this company.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Reliable , Easy and Honest.

All I want to say is thanks for everything.

You made it easy for me to sell my musical equipment, something I had never attempted before.

I sold my beloved guitar and never thought it could be so quick and efficient.

My guitar was shipped by mail, and they provided everything, including box tape, labels, and instructions.

I received the payment the same day the guitar arrived.

As a matter of fact, I'm really happy and wish all companies were as reliable as you.

Thanks again.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Good experience.

Bought a lovely 2019 Avalon electro-acoustic, great spec and condition and exactly as described. The trade-in allowance on my nearly new acoustic was a a bit disappointing but the overall deal, ie cash to change, was fair. Great bunch of guys who cant do enough for you and an on-site tech who knows his stuff, and they really do set the guitars up, not like many other retailers who say they do, but dont.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great trade-in experience

I’d sold a few guitars to SUYG and always had a great experience, but this was my first time trading in. I traded 3 guitars in for a beautiful American Original Jazzmaster - the whole process was really easy and transparent, and the guitar itself is exactly as described. Would recommend.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic instrument at a great price

Fantastic instrument at a great price. The packaging was as good as it gets, quick delivery, and the customer service top notch. This company does Luthier reports for instruments that they sell too so you really get an idea of what you are going to receive. On that note, their photos are super clear and show any dings clearly - so clear in fact that in real life the dings and minor scratches were far less obvious - which is testament to their honesty about used products.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I live fairly near by so was able to drive over to the shop. Guitar was as described but had been in storage for a few months so had some scratchy pots and the strings felt old. The tech was there (very helpful guy )and was able to fix any issues, restring and set up to my specs. No pressure environment and I was offered a great deal on the guitar. I will definitely use them again.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Read all the positive reviews and take note!

Read all the positive reviews and take note! Lots of people will sell things on commission for you, but very very few go all of the extra miles that these guys do: it's quite clear that the efforts that they put in to provide the most detailed and honest descriptions of the guitars means they have built an enormous credibility with buyers, which in turn works to the advantage of sellers too. And on top of that, they make the whole process of rehomin loved possessions so straightforward and pleasant that you are actually left wishing you had more things to pass on into their care. Give them a try, I don't think you will regret it.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Everything excellent!!

Everything excellent!!
Pro player of 40yrs reducing my collection.
Nine weeks ago the guys collected 20+ guitars + amps & pedals
Advertised & placed them in the showroom
With the exception of two guitars everything has been SOLD WOW!
Attaining great prices
Instant payment on sale
Regular contact/updates
Great Guys that take away all the hassle
No advertising
No packing
No couriers & problems
No dealing with
not so great buyers .
👍🏻💯

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I’ve used this company for selling 3

I’ve used this company for selling 3 guitars now. And the experience has been incredible.

Most recently they helped me sell my 70’s Les Paul Custom, which needed lots of research and work doing. They handled this with care and detail, I couldn’t have sold it without them.

Moreover, at different points we discussed pricing etc, and they were so helpful and detailed.

I highly recommend anyone use this company if they want to sell their guitar.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Top class

Hi, I made a purchase from here on 24/06/24 and guitar arrived 26/06/24 unfortunately due to my health issues the wide neck on the instrument made it too difficult for my arthritic hands to use. I contacted the retailer and spoke to a splendid and very helpful gentleman by the name of Paul.Very engaging and considerate, on the 27/06/24 the guitar was collected from my door without the need for me to print labels. Absolutely fantastic. Thank you.Steve Waugh.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and professional service

Fantastic and professional service from these guys! You can tell that the team at Sell Us Your Guitar genuinely care about guitars and their customers. I sold both a Fender Custom shop strat & Gibson Custom firebird through the company. They even picked up my guitars from the other end of the country as luckily one of the team had family near where I lived. They were completely open and honest about the costs involved with no hidden fees. They went above and beyond to ensure that I received the highest amount possible and communicated with myself in a friendly and courteous manner every step of the way. Both guitars sold within a month of being listed in store. Would definitely use their services again and highly recommend others to also.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

They have super friendly staff a…

They have super friendly staff a no-quibble exchange or return policy, and are an absolute delight to do business with I would recommend them over PMT Guitar Guitar or any of the other so-called musical instrument retailers out there. I would give them six out of five if I could.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Highly recommended.

If anything the guitar was even better than described, it arrived very swiftly and well packaged.

Extremely good price, can't fault the whole experience

4 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look