sellusyourguitar.co.uk Reviews 729

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their friendly, knowledgeable, and professional service, making interactions pleasant and efficient. The products, often guitars, are consistently described as being in excellent condition and accurately depicted online, exceeding expectations upon arrival. People also appreciate the competitive and fair pricing offered for both buying and selling, along with the hassle-free process and excellent packaging for safe delivery. However, some reviewers mentioned minor issues, such as guitars they were interested in having sold quickly or not receiving a direct valuation for their instrument, instead being offered a commission sale. A few others also felt the trade-in offer was slightly less than what they might get selling privately, though they valued the convenience.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent condition of items, with many... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, faultless, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, knowledgeable, and... See more

Price

Users describe positive interactions with price, frequently highlighting that prices are fair, reasonable,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight over the condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used SUYG before, buying a Gibson ES335 last year. Today's experience was very similar to last year - relaxed space and attitude to look at the stock, not a new guitar in sight (yippee), a comfy... See more

Rated 5 out of 5 stars

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more

Rated 5 out of 5 stars

Ordered my Fender Stratocaster HSH together with a Fender hard case on Saturday and it arrived extremely well packaged this morning. Guitar and case are like new and just as described by SUYG. This ha... See more


Company details

  1. Musical instrument shop

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic & Highly Recommended

I recently purchased a Cole Clarke Angel Acoustic Guitar from Sell Us Your Guitar. I had been looking out for one for a while when I came across one listed online.

I had never bought a guitar without playing it but had seen reviews etc. and decided to move forward with the purchase. I'm so happy I did. The Guitar I purchased from Sell Us Your Guitar I am delighted with.

Communication with the guys was fantastic; they did a superb job ensuring it was set up correctly and packaged for transportation. I've had the guitar now for a month or so and I love it.

You know you have a cracking guitar when you can't leave it down, and I'm delighted with this one. Thanks so much to the team at Sell Us Your Guitar for a fantastic experience.

I've already been recommending you

5 May 2024
Unprompted review
Rated 5 out of 5 stars

The Perfect sellers

This is the second instrument I have bought from this seller. All the staff are most pleasant and helpful and unlike most shops actually know what they are talking about.I took a guitar to trade in against my purchase and they paid me a decent price for it with a little extra discount on my purchase. A most pleasurably experience and if i dont pop my clogs first I will probably be back for more.Many Thanks

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Great buying experience!

Buying a guitar online is always a bit of a dice roll but the descriptions were extremely accurate, fair and honest. Prior to dispatch they discovered some additional damage and let me know straight away and we sorted a deal. Guitar arrived very quickly and I couldn't be happier. Very honest and trustworthy company.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, will be using again! Very fair quotes, good communication and quick and efficient service.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

First class service, will use again.

First class service. Quotes arrived quickly and were acceptable. Boxes arrived next day. Good substantial boxes with plenty of tape and bubble wrap. Guitars picked up on time and bank account credited next day. What a shame all companies couldn’t behave like this one. An absolute pleasure to deal with from start to finish.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

No fuss

No fuss. All very clear information. Box arrived and departed when arranged and money was there in 2 days.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

The hassle free way to sell your…

The hassle free way to sell your guitar. You may get more selling privately, but that comes with pitfalls. SUYG sent me the packaging on Friday, on Monday the courier collected and this afternoon's the cash was in my account. Take the weekend out of the equation I make that a 48 hour turn around. Great guy's who are helpful and friendly. Works for me 👍😀

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience buying a used guitar

Had a very good experience buying from Sell Us Your Guitar. I purchased an EVH 5150 Deluxe. There was a problem with the nut as it was heavily scored and the strings would move on whammy use. But the guys at SUYG refunded me the cost of a new nut. What great customer service! Would recommend.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Superb company !!

Absolutely Superb company !!

The guitar was described as in "excellent condition" but actually it was a "MINTER".

The guitar was shipped and I received it in 24hrs.
It was extremley well packed - the service this company offers is second to none !!!!

5 March 2024
Unprompted review
Rated 5 out of 5 stars

The people at SUYG are very kind

The people at SUYG are very kind and helpful nothing is to much trouble, I did a part exchange with a Lave Blue for an Acoustic Guitar and I was treated like Royalty great Guys all of them, thank you very much.

16 February 2024
Unprompted review
Rated 4 out of 5 stars

Best prices

Best prices, easy packing & shipping, excellent communication - a class above all the rest. I’d be very happy to do business with them again and thoroughly recommend their services.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

I was looking for a particular guitar

I was looking for a particular guitar. SUYG had what I was looking for, and at a good price. I arranged a viewing, and couldn't have been made more welcome. The guitar was exactly as described, faults and all, and after a thorough test, the transaction was agreed. Thank you guys, you were ace.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Have sold five different guitars to sellusyourguitar. Always a fair offer, speedy delivery of packaging and especially of payment. Top, top company. Would highly recommend.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

So simple and fastSo simple to use

So simple to use. Added guitar details, offered a fair price within 24 hrs of me submitting form.
Small issue with paperwork not arriving but fixed immediately after email.
Packaging box arrived next day including sticky tape.
Clear instructions - dropped off at post office and received payment within 48hrs.
Really impressed.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Sell us your guitar experience

I have used sell us your guitar for multiple guitars across a range of value both buying and selling . They are always quick to respond and helpful and have always been pleasant and efficient to deal with

also their prices are competitive

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolute lifesaver of a company

Absolute lifesaver of a company - I needed to sell several guitars, mostly low- or mid-range, but selling them privately wasn’t viable because of my fairly remote location. SUYG gave me an even better quote than I was hoping for and arranged a courier to collect the guitars; the packaging they supplied was good, sturdy and easy to use, and the instructional video made packing them easy. Tom at Sell Us Your Guitar was incredibly polite, patient and quick to respond when I had questions or issues, and the payment was extremely prompt after the guitars arrived.

22 January 2024
Unprompted review

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