Send A Bear Reviews 100

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dear Send a bear. Thank you for giving me the opportunity to review your product and service. I believe appreciation is fundamental and often gets lost in the hustle and bustle of life. I needed a p... See more

Rated 5 out of 5 stars

Perfect, a very special and sentimental gift for my sister to treasure. Clear voice recording sound when squeezing the teddy. Speedy delivery even when opted for standard. £15 cheaper than build a b... See more

Rated 5 out of 5 stars

I wanted to send a bear internationally and Jon very kindly helped me figure out shipping costs and directed me on how to go about processing my order! The fact that Send A Bear has the option to uplo... See more

Rated 5 out of 5 stars

Super fast delivery which I didn’t expect and was the best surprise just when I needed it. Voice record option has brought me so much comfort after losing my dog 2 months ago had a recording of his br... See more

Company replied

Company details

  1. Gift shop

Written by the company

Send a stuffed animal anywhere in the UK with free delivery. Personalise your bear and really make them your own. Clothing, scents and sounds available and you can even record your own greeting or upload voicemails or sounds to play inside the bear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Payed for royal delivery however the…

Payed for royal delivery however the bear was delivered 5 days later

25 December 2025
Send A Bear logo

Reply from Send A Bear

Hi Clara, I’m so sorry you feel let down by our delivery service.

I can see you ordered on Christmas Day (Thursday 25th December) and your bear was delivered on Tuesday 30th December - which is the next working day after Christmas (your order was built and despatched Monday the 29th December).

I’d say that’s pretty good going in all honesty - we hope you enjoy your bear!

Rated 5 out of 5 stars

Lucy

Lucy, was friendly,efficient informative and professional. Thank you Lucy for putting me at ease and explaining everything to me. Very much appreciated Lucy. An Asset to Lois Bullion. Dino Discenza

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Dear Send a bear appreciation

Dear Send a bear. Thank you for giving me the opportunity to review your product and service. I believe appreciation is fundamental and often gets lost in the hustle and bustle of life.
I needed a particularly meaningful gift to send to someone I don't know well -
but needs the quiet support from 'a someone' your dog was perfect- exactly what I was looking for. Very straight forward and efficient ordering and despatching service.

23 October 2025
Rated 5 out of 5 stars

TURTLE

It arrived just in time, really quick. It was nicely packaged and the turtle is really soft with amazing audio quality. We loved it!!

The only issue was that the package wasn't able to track (I believe it's more the delivery's service problem). And they tossed the box to my feet under the rain instead of giving it to my hands, which thankfully just damaged the box.

3 September 2025
Rated 5 out of 5 stars

Amazingly helpful staff

I really appreciated the help Alex gave me when the bear I intended on getting was out of stock. They sorted everything out for me from beginning to end with the purchase and allowed for a very special gift to be created. Thank you!

19 August 2025
Rated 5 out of 5 stars

Great business and really well packaged!

Great business to buy from! The bear came really well packaged and gift wrapped, great quality and I love the little costume on it too! Price was great and the heartbeat inside it is an amazing addition. I'm definitely keeping them in mind to buy from again in the future !

30 July 2025
Rated 5 out of 5 stars

GREAT QUALITY!

I found an old voicemail from my mum and saved it as a file. This company has a great ability to be able to upload and file! Also, the Giraffe I ordered is such good quality.
100% Recommend!

7 April 2025
Rated 5 out of 5 stars

Phenomenal

Phenomenal, when doing the audio. I shouldve been a bit louder but thats on me. Everything else was fine, the delievery, price. I made the order from the US and it was just in time for the day that I wanted it. I appreciate the service.

4 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look