Send Flowers Reviews 

Misleading dishonest foreigner con artists. First became a victim of their scam on my birthday, then again yesterday for Valentine’s Day. Price gouging, false advertising, and typical bait and switch tactics. Their customer service does not speak fluent English. It took a painful 17 minute phone call just to confirm they had the correct delivery address (this is before I received an arrangement that was not what was advertised/ordered.)

The agent I dealt with could hardly speak or understand English. I had difficulty understanding her as well. I had to use the phonetic alphabet to spell the shipping address 5 TIMES. She kept reading it back getting it wrong 🤦🏻‍♀️

After a ‘mini version’ of my arrangement arrived with only 3 roses, my mother called to complain. The picture on their website shows at least 6 roses! That is a significant difference - especially since my mom ordered a premium arrangement. They advertise satisfaction guaranteed on their website. Their measly 25% refund offer to my mother is laughable and insulting. I wonder what a premium arrangement even looks! We have been shafted by this company every time.

My birthday flowers arrived in July dying and did not resemble the picture on the website. Send flowers.com sent a replacement arrangement for birthday flowers that still did not come close to what was advertised on their website. The only positive thing about the replacement arrangement - they weren’t dying! Fast forward to Valentine’s Day, they ripped us off AGAIN. Inferior product, one of 3 roses dying, item received does not match description on the website or what my mother ordered and paid for.

If they don’t fully refund us for yet another INTENTIONAL RIP-OFF, this is getting disputed with our credit card company. I’m also showing my local reputable florist who delivered the flowers what was ordered and what was received. Any reputable florist would not deal with this shady company. What you order v. what is delivered is subpar. If there is a breakdown in communication, it cannot possibly be due to my local florists (sendflowers.com refers to my local florist as an ‘affiliate’.) With 770 reviews for sendflowers.com on trustpilot.com, nearly all reviews are negative with the exact same issues we have experienced. The problem lies with sendflowers.com.

Sendflowers.com - constantly ripping off senders, disappointing senders and recipients, on holidays and special occasions, year after year. What a shame! Never again. Stay far away.

Update - on 02/14 I spoke with another customer service rep who struggled to speak English and I struggled to understand her. I requested to speak to a representative who could speak English. The agent told me nobody else was available. The agent again embarrassed me by offering a 30% discount after offering a 25% discount to my mother. CS also offered to send a replacement arrangement... last time the replacement that was sent was not what was ordered. I insisted a full refund and explained I’ll simply file a claim with our CC company. After pulling teeth I was told we will be fully refunded. We will see. With their documented history of failing to issue promised refunds, I won’t hold my breath.

Normally I would give 0 stars but it’s not possible! Absolutely a disaster to make an order with them!! No delivery - nobody available and they don’t pay back the money!
Don’t order with them!

The worst mistake I ever made, the company sent the wrong (cheaper) flowers than what I chose. Customer service is awful, I tried to work with them but it’s a scam, Do not trust this company. I called my credit card company no way they keeping my money

So my entire order was meant for Valentines day. 1st of all, I was sent an email saying my flowers were delivered however it was on the absolute WRONG day. 2nd, when I get here to the reviews, everyone is saying all this negative stuff. I can't be sure if my flowers arrived or not without ruining the surprise....I guess I'll request a refund. Idk what else to do.

They were a scam I never got the flowers....and they kept my money...

A complete scam. I’d give them a 0. They’re complete liars. Wish I would’ve looked a little more into them before making the order.
The website looks legit, but they are anything but legit.
Big mistake. Flowers never arrived on the day I asked them to be delivered or the next day that they promised it would by then for sure. It wasn’t.
They even tried to offer delivery on the next day, which by then didn’t matter at all. And I wouldn’t trust them to deliver a pizza at this point and told them that.
Absolute scam and absolutely terrible company. I knew it when I asked to speak with the supervisor and she said she was a supervisor. Immediate red flag and I knew it at that point.
It’s amazing that these companies still exist and aren’t shut down.
One of the worst experiences ever.
If you want to get extremely frustrated and not get what you paid for and get lied to over and over again, then go with this company

Roses came smushed, broken necks, petals falling off and the chocolates were 2 months expired. 4pc box for $9.99. I was offered 50% refund.

Ordered Flowers to be delivered on Feb 13. Found out that the person they were for would not be at the delivery address for a week after that date. On morning of Feb 9 I called to change delivery address. They said "we can't do that. Call UPS.." They gave me the tracking number and the Phone number. Called the number and UPS said "Only the sender is allowed to change the delivery address." Called Sendflowers back and they said "Its too late to change delivery address or cancel" It was 5 days before the delivery. They had not even shipped the flowers yet. RIPOFF. Don't use them.

Very bad, wast of time
. The loved ones will be disappointed, no flowers just lies from our off shore friends, lol. Rushing now so someone doesn't feel unloved for Valentines day. Be on bad. Shame

If I could give zero stars, I would. I have ordered from this company twice. The first time was great! The second time? Horrible! I ordered flowers for a special occasion 10 days in advance. On the day of scheduled delivery, I saw no updates. I decided to call at 5:30 pm to inquire. I was informed the delivery was unable to occur over a weekend (even though I had previously typed in the delivery zip code and was able to select the date prior to checkout). I was told delivery would occur the following Monday, two dates later. Afternoon time on Monday I received a vague email that my order couldn’t be processed due to no florists in the area. I’ve ordered flowers from other companies to this address and never had issues before. My two options were: order roses that will be shipped via a carrier or choose a different delivery address in another zip code. I didn’t want roses and I specifically wanted this delivered to this person’s house. I called the company back and was offered those two solutions, once again. I requested a refund to which they complied. I will NEVER order from them again!! Not only was my order going to be 2 days late originally, but now it’s going to be REALLY late even with 10 days advance notice!! DO NOT PURCHASE FROM THIS COMPANY.

I ordered birthday flowers and they were paid for, promised but never delivered. Thought I was using a local florist, but somehow redirected to these people. Never again. From their phone representation, they sounded like foreigners. It was a very bad experience. NEVER AGAIN‼️‼️

First (and last) time ordering from this company. Should have read more reviews first. I gave them 2 days to deliver the order and they missed it. Apparently they sent it via UPS and of course they blamed it on them for missing the delivery. After complaining to their overseas customer service rep (who I could barely understand) they refunded my money. Stay away from them. Buy local.

I should have looked at reviews. … will never order from them again.
I just ordered my sister flowers for her birthday . I received an email prior to the date stating they can’t deliver on that day and it will be delivered the next day.( so what’s the point of ordering a birthday surprise?).flowers arrived, several stems had their flowers broken off and the rest were in full bloom and looked old. ( my sister showed me them in a picture).
Emailed customer service and they refunded 20% of my order. Didn’t offer a replacement, and then said local florist who delivered extends their apologies.Didn't even offer a replacement , but I’m sure flowers and delivery would be the same poor product. Don’t use this company!

I really wish I had looked at these reviews before sending flowers via this company. Although the price seemed great and the ordering was easy, it was all downhill after that. The flowers were for my friends first day at a new job. They sent me an email saying they would not arrive on her first day but the day after. I conceded that this was fine, although I was really disappointed as it mattered what day she received them. They assured me they would be delivered the next day. The next day they sent me an email saying they could not deliver them at all - because it was too remote of an area. I had to laugh because it is not remote at all! Also, why did they not say that when I ordered the flowers?!?! They then promised me a FedEx order of the flowers. When I called to facilitate that, it was all too confusing and I ended up just cancelling the order. DO NOT ORDER FLOWERS FROM THIS COMPANY!!

If I read the reviews for this company, I never ordered sympathy flowers to my friend on the passing of a family member. I am so disappointed to find out that the arrangement was completely different. From the flower types, colors. Everything was all wrong. I know that florists change flowers if something is not available but sending dying flowers is horrible.
They offered a 20% refund and re- send new flowers like the ones I ordered. After 2 days of back and forth with this company, finally they sent AGAIN a totally different arrangement with flowers STILL very different than the original order ones.
BE AWARE DO NOT ORDER FROM THIS COMPANY.

If I could give this company a zero, I would. I wish I had looked at the reviews before I ordered flowers through Sendflowers.com. I ordered a get well arrangement through Perks at Work because of the discount. I have had positive experiences using Perks at Work and assumed I would have the same experience with Sendflowers.com. The flowers were never delivered yet I received an email confirming that they were. My friend confirmed she did not receive it. I called and the representative confirmed the flowers were not delivered and could send it in two days. Again, no flowers delivered. I called a second time and once again the representative apologized and said there was a problem and would deliver it again. I added a second name and contact and responded to the email I received about my order number with the same info. No flowers delivered. No refund. I will never order from this company again and will let others know to avoid Sendflowers.com because apparently they did not know how to send flowers.

Re Poland website of mother company
Terrible, just taking the money and send whatever they want instead of what's ordered, and once you paid they don't care.
Customer service is less than helpful in remedying the issue, have not offered any help or refund, even though item looked nothing like on photo. They shouldn't advertise something they cannot deliver, but at the very least should reach out to the customer before completing the product, to ask if what they have is acceptable or not.
They are just quoting their substitution policy. Not very helpful when they sent funeral flowers that the deceased would have hated, embarrassing, as had to order delivery to the grieving family directly, as I couldn't be there on the day, so couldn't even return item, not that they would take it, as guess what, no returns on flowers!
Not to mention that I paid 4 times the price of local florists, just to have this colour and arrangement of flowers that I couldn't find elsewhere.
Also mentioned in the special requests not to add any roses (as deceased hated them) and there were still roses.
Size for the price was also ridiculous, family of loved one got an arrangement elsewhere that was 4 times the size of this, for cheaper! AND with the correct colours and flowers!
Imagine you are paying for a blank photo on the website, and if you are happy to pay for that, go ahead and order from them, otherwise go somewhere else as fast as you can!
I wish I had looked for reviews before ordering, but I didn't have time, as needed flowers in a rush for a loved one's funeral, while managing all the other difficulties...

If I could give zero Stars I absolutely would. They waited until less than 24 hours before delivery to let me know they couldn't deliver. Then when I called them the girl that answered the phone kept saying that they waited until the last minute but still couldn't find anyone! I explained to her that had they let me know at least 3 days in advance I could have canceled the order and reordered with a different florist. They didn't seem to understand why I was so frustrated at the fact that they couldn't deliver on the date they were supposed to. Seems obvious that you send flowers for certain dates and if it they aren't delivered on that date then there's no point of sending the flowers! Terrible company. Now I'm waiting to see if they actually do the delivery on Monday or if I'm going to have to go ahead and cancel the full order and send out flowers a week late.

The flowers I sent as a gift Christmas of 2025 were so beautiful and had many high end blooms. Much more than what was expected for the price I paid. My family member loved them, took pics and showed them around.
They were delivered the day promised.
I didn't get a survey so I went on to give them a great rating because I was so pleased. I am truly surprised by the less than good reviews.

They Put The S in Suck........They are a middleman company do not use. They lie cheat and steal.