Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have waited 3 weeks for you to ship my package: Z-131632. "Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know... See more
Company replied
Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more
Company replied
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is... See more
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Company details
- Online marketplace
- Import Export Company
- Online auction services
- Shipping and postal service
- Tractor dealer
- Video Game Shop
About Sendico
Written by the company
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Contact info
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4.4
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sendico
Hi There,
Thank you for the great review! We're glad to hear everything was easy and smooth with no issues. We appreciate you choosing Sendico!
Kind Regards,
Sendico
Excellent Attention to Details
I ordered a couple of electonics, including a PS3 console. I was so worried about shipping, however I was relieved when I received the package. Everything was so well packaged, a lot of bubble wrap and everything was extremely carefully done, you could tell they really care about the customer receiving their things in the exact condition they were purchased in. Since then I've purchased a LOT of things from Sendico, and they always exceed my expectations. I absolutely LOVE Sendico, and I couldn't be happier to have discovered such an amazing site. 10/10 🔥
27 January 2025
Unprompted review
Reply from Sendico
Hi There,
Thank you so much for your fantastic review! We're thrilled to hear that your electronics, including the PS3, arrived safely and that our packing met your expectations. Your continued support and enthusiasm mean a lot to us, and we’re so happy Sendico has become a go-to for your purchases.
We’ll keep working hard to make sure every order exceeds expectations. Thank you for choosing Sendico!
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you for the great review! We're happy to hear that you found our service simple to use, and that everything went smoothly. We appreciate you choosing Sendico!
Kind Regards,
Sendico
I have waited 3 weeks for you to ship…
I have waited 3 weeks for you to ship my package: Z-131632.
"Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know which alternative shipping method you would like to ship with and we will proceed with packing."
Support won't do anything, other than giving automated responses, that they can't change it.
How am i supposed to get it shipped then?
I CANNOT select a shipping method, because it is suspended.
These items are worth $1500. Stuck in Japan for 3 weeks now.
Won't use any money here again, until you fix this, sorry.
EDIT: They have finally answered and fixed it. I have adjusted to 4 stars, instead of 2 stars.
14 October 2025
Unprompted review
Reply from Sendico
Hi There,
Thank you for sharing this, and we’re very sorry for the stress caused by the shipping suspension. Situations involving oversized parcels can be frustrating, especially when the system blocks shipping-method selection.
Your parcel required manual review because it exceeded the limits for the original shipping option. In these cases, our team must intervene to adjust the method, which can take time depending on workload. We apologize that our earlier replies felt automated, that’s absolutely not the experience we want you to have.
We’re glad to hear that the issue was finally resolved and that you updated your rating. Thank you for giving us the chance to fix things.
Kind Regards,
Sendico
Sendico Bad :(
First of all, their site wouldn't estimate the costs of shipping so i had to pick one at random. Then when i got the shipping price i asked to have a lower/slower option.
Customer serice response? Add an overcharge of 10,000yen.
When i asked to remove the heavy objects i was told Sendico couldn't since they were already boxxed.
Second, i had 2 packages, one was ok but only 90% of the box was well packed and things on top broke. Package #2 was complete garbage. (Package #2 was the box full of heavy stuff so Sendico could have just sent me one but but no...)
Zero protection except the box had bubblewrap. All items thrown into the box rubbing on to each other without protection between them. Not only did every item get very scratched, the box was full of water!
i had to dump the whole box due to having ordered electronics.
Sendico blames Fedex for the water.
Pointless to order anything of value since some Sendico packers don't care about how they pack :(
Terrible experience.
First and last :(
-------------------
Edit Dec update:
-------------------
Finnaly Sendico contacted Fedex about the problem ONLY after i posted here on Trusted Pilot and THEN sent them an email... even though i asked them almost 2 months ago!
Another note is i had to repeat myself often to support, they ignored me constantly.
Obviously due to Sendico's ultra poor and slow customer service (Not a service!) often taking days and sometimes weeks to answer me, Fedex doesn't answer claims over 21 days old.
Again, avoid Sendico, considering they're whole 'thing' is to ship around the world and they can't even pack and protect your items dispite i had paid more for more packing.
On top of this bad box, the good box had bad "working" items and i asked support MULTiPLE times about these and they constantly ignored them.
Another loss i have to take. They don't care!
The fact is, Sendico overcharged me at shippng costs, shipped me a bunch of poorly packed waterlogged electronics, barely communicated then told me i had to "understand" since they can't do anything because of the 21 day Fedex set.
Another company just for the shareholders.
Customers are meaningless.
Do not make my mistake, i write this long review as a warning to everyone.
Sendico BAD!
ZERO STARS!
27 October 2025
Unprompted review
Reply from Sendico
Hi There,
Thank you for sharing this feedback. We’re truly sorry for the frustration you experienced. Your situation clearly fell short of the standards we aim to uphold.
Shipping estimates can only be generated when full item details are available, but we apologise that this wasn’t communicated clearly.
We’re also very sorry about the packing issues. The water damage was confirmed by FedEx as occurring during transit, but that doesn’t change how disappointing the outcome was, especially with electronics involved.
We would really like to look deeper into this to see what went wrong at each stage. If you’re open to it, please contact us at mail@sendico.com with your order number so we can investigate fully and improve our service.
Kind Regards,
Sendico
Excellent service
Excellent service, competent team. I've been using Sendico for 5 years, and do recommend them to other searchers of Japanese goods.
13 October 2025
Reply from Sendico
Hi There,
Thank you for being with us for so many years! We truly appreciate your trust and continued support. It’s always wonderful to hear from long-time users who recommend Sendico to others, your kind words mean a lot to our team.
We’ll keep doing our best to make shopping for Japanese goods as smooth and reliable as ever. 🌸
Kind Regards,
Sendico
By so far this is the best web for…
By so far this is the best web for shopping and buying things from the japan it’s been about 1 year using it and i cant use any other because this one are very trustful easy no hidden fees or anything i feel loyal for this one and i wont change it for another one
15 October 2025
Reply from Sendico
Hi There,
Thank you so much for your wonderful message! We’re really happy to know you’ve been with us for a year and that you trust and enjoy using Sendico.
Your loyalty means a lot to us, and we’ll keep doing our best to maintain that trust and continue providing transparent, reliable service with no hidden fees. 🙏🇯🇵
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you so much for your kind words! We’re happy to hear you found Sendico easy to use and appreciate your recommendation.
Kind Regards,
Sendico
Overall everything is always packed…
Overall everything is always packed really well! Thank you for the shipment
9 September 2025
Reply from Sendico
HI There,
Thank you for your kind words! We’re glad to know you’re happy with the way we handle your packages. Our team takes great care to ensure everything arrives safely, and are always happy when people notice!
Kind Regards,
Sendico
Reply from Sendico
Hi Nitu,
Thank you for your kind review!
We're happy to hear that you are pleased with our service, and hope to see you again in future!
Kind Regards,
Sendico
They didn't wanna refund me for a…
They didn't wanna refund me for a defect product i rexeived and didnnt even try to treat me like a customer
Terrible
1 October 2025
Reply from Sendico
Hi There,
We’re truly sorry for the inconvenience you experienced. As mentioned in our usage guide and terms & conditions, Sendico operates as a proxy service, meaning we assist in purchasing items from third-party sellers but do not sell the products ourselves. Because of this, we can only help with refunds on defective items when customers order a contents check, which allows us to identify and address issues while items are still in our warehouse.
Unfortunately, once items leave our facility, we’re unable to retrieve funds from the original seller. We kindly ask for your understanding of this policy if you decide to make future purchases through our service.
Kind Regards,
Sendico
The best and most user-friendly place…
The best and most user-friendly place to import all kinds of things from Japan. Very professional, everything goes smoothly and it's well packed, I really recommend!
24 September 2025
Reply from Sendico
Hi Augusto,
Thank you for your glowing review of our service! We're happy you find us user friendly and professional, and will endeavor to make sure everything continues to go smoothly in future!
Kind Regards,
Sendico
Reply from Sendico
Dear Shelvin,
Thank you for you kind review of our service.
We're glad you found us easy to use and look forward to seeing you again in the future!
Kind Regards,
Sendico
1st time user
Simple to use, my item was well packaged and easy to track whilst in transit to the UK
I would definitely use Sendico again!
24 September 2025
Reply from Sendico
Hi Colin,
Thank you for your kind review!
We're happy to hear you had a positive experience using our service & tracking, and that you found our packing satisfactory!
We look forward to serving you again in future!
Kind Regards,
Sendico
Great shopping experience
Great shopping experience, allows me to buy what I want and search for it too.
30 September 2025
Reply from Sendico
Hi There,
Thank you for your kind review! We're happy that you found it easy to use our service and look forward to serving you again in future.
Kind Regards,
Sendico
Do not buy valuable items with Sendico!
Do not buy valuable items with this service! I bought a watch in working order shipped with Sendico, and even paid for additional checks, packaging and insurance through Japan Post. Unfortunately, the watch was damaged during transport. The damage claim was rejected by Japan Post despite all evidence (damaged packaging etc.). While Sendico's customer service was polite throughout, they could provide no meaningful assistance, leaving me with an additional cost of 500 Euros to fix the damage.
3 October 2025
Unprompted review
Reply from Sendico
Hi There,
We’re very sorry to hear about your experience and the trouble you had with your damaged watch. While we can't control the verdicts of couriers, I would like to know more about this case to see if there's anything else we could have done here to help. Could you please contact us at mail@sendico.com so that I can investigate further?
Kind Regards,
Sendico
Reply from Sendico
Hi Vince,
Thank you again for your kind words and recommendation! We’re thrilled to know you continue to find our service reliable and our team worthy of praise... It really means a lot to us!
We’ll keep doing our best to uphold a high level of service, and hope to see you again soon!
Kind Regards,
Sendico
My first time buying with sendico
My first time buying with sendico. Everything went really well. Will definitely be using again
24 September 2025
Reply from Sendico
Hi There,
Thank you for choosing Sendico for your first purchase! We’re so glad to hear everything went smoothly and that you’re planning to use our service again. We look forward to helping you with many more successful orders in the future.
Kind Regards,
Sendico
Reply from Sendico
Hi Rein,
Thank you for taking the time to review our service! We're glad that you find it easy to participate in Japanese auctions on our site, and are interested in what we could have done better to get that 5 star review!
Please email us at mail@sendico.com if you have any ideas for improvement/streamlining that you would like to see in future.
Kind Regards,
Sendico
Reply from Sendico
Hi Chris,
Thank you for your kind review of our service!
We're happy that you are satisfied with our packaging, and hope to serve you again in the future.
Kind Regards,
Sendico
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