Send Me a Christmas Tree Reviews 

1,761
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. People love ordering online because the website is exceptionally simple to use, and consumers consistently receive fresh, beautiful trees that smell amazing and last well. Customers frequently praise the incredibly helpful delivery drivers who bring the items directly to the doorstep with smooth communication throughout the entire process. Some reviewers were not happy with the overall longevity of their purchases, noting that needles dropped quickly or the plants dried out prematurely. A few other people also felt that unexpected delivery delays caused significant frustration when items failed to arrive on the scheduled date.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the trees arrive in excellent condition... See more

Delivery service

People report positive experiences with delivery_service, noting that online ordering is simple and items... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with fresh, beautiful trees... See more

Order

Users describe positive interactions with order, highlighting that the online process is simple and reliable.... See more

Service

Customers consistently note positive experiences with service, highlighting courteous staff, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Send me a Christmas Tree provide a first class service & first class product. We have ordered our tree from them for several years & they have been consistently good. On-line ordering is simple,... See more

Company replied

Rated 5 out of 5 stars

Another year, another excellent tree! Prices have gone up a bit on last year but with delivery included the trees are still good value- our 9ft Fraiser has a great shape, full foliage and arrived well... See more

Company replied

Rated 5 out of 5 stars

Easy experience from start to finish. Tree arrived in great condition and looked great. Never been a fan of the idea of stuffing a tree into the back of my pride and joy so being able to have... See more

Company replied

Rated 5 out of 5 stars

3rd year using send me a Christmas tree. Two beautiful 9ft nordmans delivered today. They are perfect. Highly recommend, delivered on time on requested date by a friendly and helpful delivery driver.... See more

Company replied


Company details

  1. #3 of 3 best companies in Christmas-Tree Farm
  2. #11 of 18 best companies in Christmas Shop
  3. #3 of 4 best companies in Farm
  4. #3 of 5 best companies in Tree farm

Written by the company

Fresh-cut, British grown Christmas trees - delivered straight to your door! 🎄


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,761)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant. Easy web site. Very fresh tree . Good shape. Very little needle drop . It was in water in an American tree holder (far better than ones you can buy here). Arrived on time and well packed.
Have ordered again this year.
Staff very helpful and answer the phone immediately .

17 November 2025
Send Me a Christmas Tree logo

Reply from Send Me a Christmas Tree

Thank you for your great feedback! We’re delighted the tree arrived fresh, well-shaped, and on time. Really appreciate you ordering again this year, and we’re always happy to help when you call! :) - Miah

Rated 5 out of 5 stars

Fabulous

Arrived on time
All packaged up
Take a few days to settle but the tree was stunning and lasted all Christmas!

10 November 2025
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Reply from Send Me a Christmas Tree

Thanks for taking the time to leave a review Nicola! We're glad you loved your tree :) - Miah

Rated 5 out of 5 stars

Very easy to order Christmas tree

Very easy to order Christmas tree, plus free delivery and it’s great that you can choose the date of delivery which is suitable to you

23 November 2025
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Reply from Send Me a Christmas Tree

Thanks so much for taking the time to write us a review! We really appreciate it and are glad you found the process nice and easy. Wishing you a lovely Christmas! - Miah

Rated 5 out of 5 stars

Review on my real christmas tree

This the second year in a row I ordered my tree form send me a Christmas tree. I was very impressed with my tree last year delivery was easy and on time. My tree was full, vibrant. It last the whole of December. Everyone said how beautiful it was.

17 November 2025
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Reply from Send Me a Christmas Tree

Thanks so much Racine. We’re happy you chose us again this year, and it’s great to know you loved your tree last year. We really appreciate you taking the time to leave a review! :) - Miah

Rated 5 out of 5 stars

You got it right

You got it right, you are delivering what you are selling, that is not easy considering the transport and the packaging.

Thanks you

15 November 2025
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Reply from Send Me a Christmas Tree

Thanks for the lovely review! Wishing you a wonderful festive season 🎄- Miah

Rated 5 out of 5 stars

Easy

So easy (and no Christmas tree needles to clean up in the car!) and I’ve been delighted each time with the tree as much as if I’d chosen it myself

22 November 2025
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Reply from Send Me a Christmas Tree

That’s so lovely to hear Nikki! We’re really glad the service has made things easier for you and it’s great to know the trees have lived up to what you’d choose in person.

Thank you for your feedback — it really means a lot to the whole team. - Miah

Rated 5 out of 5 stars

Second year in a row

This is a second year we are getting Christmas Tree from here. We were very happy last year so it was a no brainer. Love that you can pick delivery that suits you and the variety of species and heights.

21 November 2025
Unprompted review
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Reply from Send Me a Christmas Tree

Thanks so much for choosing us again this year Adela! We’re really happy to hear last year’s experience made it an easy decision, and that the delivery options and variety of trees work well for you.

We really appreciate your support, and hope this year’s tree is every bit as lovely as the last! 🎄 - Miah

Rated 5 out of 5 stars

Highly recommend

First time having a tree delivered (2024) and not seeing it first. Frazer for 8ft. It was perfect shape and looked stunning. I have ordered again for this year. Brilliant service and delivery and just really impressed!

28 November 2024
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Reply from Send Me a Christmas Tree

Thank you for the lovely review Anna! We really appreciate you ordering again this year, and we’re delighted the service and delivery left such a good impression! 🎄✨ - Miah

Rated 5 out of 5 stars

People who know their trees

Beautiful tree, in excellent condition. Tree lasted longer than most trees i have previously had. Friendly, knowledgeable staff. Do what they say - tree arrived right on time, Loved the tree selection tool online.

10 December 2024
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Reply from Send Me a Christmas Tree

It's great to hear you loved your tree! Thank you for taking the time to leave us a review :) - Kristina

Rated 5 out of 5 stars

Mail order Christmas tree 🎄

Our Christmas tree last year was delivered on time, it was in excellent condition and looked gorgeous. So we've decided to buy another this year. The website is easy to navigate, lots of advice about which tree is best for individual situations and great customer service.

21 November 2025
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Reply from Send Me a Christmas Tree

Thank you for taking the time to leave us a 5 star review! We're so glad you loved your tree and our services :) - Kristina

Rated 5 out of 5 stars

Very Happy with the Frazer Fir tree

We purchased a Frazer Fir last Christmas and it held its shape and the needles didn’t drop.

Also had a lovely smell.

We have ordered another tree this Christmas.

Can thoroughly recommend.

21 November 2025
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Reply from Send Me a Christmas Tree

Thank you for the review Nigel! We're so glad to hear you loved your tree :) - Kristina

Rated 5 out of 5 stars

Wanted to go back to a real tree.

Wanted to go back to a real tree for Christmas, ordered The Fraser Fir tree.
Beautiful tree, great smell, perfect for our small home. That was last year so ordering the same this year.

20 November 2025
Unprompted review
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Reply from Send Me a Christmas Tree

We're so glad to hear you loved your tree! Thank you for taking the time to leave us a review :) -Kristina

Rated 5 out of 5 stars

Perfect Christmas Tree

Great service, beautiful tree, delivered on time and in perfect condition.

Yes, it was a little more expensive than the ones we have previously purchased from stores, but there was no comparison in quality.

We ordered the Korean fir and it was perfect. It even started to grow delicate little pine cones while it was up in the front room. My daughter loved it.

It smelt great, looked great and just brought a really nice Christmas vibe to the house.

We have bought another one this year!

20 November 2025
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Reply from Send Me a Christmas Tree

We're so glad to hear you loved your tree! Thank you for taking the time to leave such a lovely review :) - Kristina

Rated 5 out of 5 stars

Ordered a christmas tree

Ordered a christmas tree. Was delivered on date i asked for. Very impressed with the product. Would recommend. Many thanks Gary Taylor.

19 November 2025
Unprompted review
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Reply from Send Me a Christmas Tree

Hi Gary, thank you for taking the time to leave us a 5 star review! We're glad to hear you loved your tree :) - Kristina

Rated 5 out of 5 stars

Great service and beautiful tree

I haven't received my tree yet as I only pre-ordered today, but I got my tree from here last year and it held for the entire month of December! Such a beautiful tree, and the service was great: carefully wrapped and delivered straight to the door. Highly recommend!

20 November 2025
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Reply from Send Me a Christmas Tree

We're so glad to hear you loved your tree! Thank you for the order and review :) - Kristina

Rated 5 out of 5 stars

This was a lovely tree last year

This was a lovely tree last year. Arrived on the right day. Hoping for the same this year.

20 November 2025
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Reply from Send Me a Christmas Tree

Thank you for taking the time to leave us a review. We hope you love the tree as much as last time! :) - Alana

Rated 5 out of 5 stars

The best Christmas tree business!

I ordered from Send Me a Christmas Tree for the first time in 2024 and can honestly say we had the best experience. I was worried about not being able to choose the tree but when it turned up it was absolutely beautiful and even better than I could have picked myself. Easy to order, delivery on time and no issues at all. I have ordered another tree for this year and I can't wait for it to arrive. Will use and recommend this company for years! Thank you!

20 November 2025
Unprompted review
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Reply from Send Me a Christmas Tree

We are so so pleased!! Thank you for your continued support- we hope you love your tree this year :) - Alana

Rated 5 out of 5 stars

Great Company - from a Repeat Customer

Lovely people - we ordered a great tree from them last year and had no hesitation in doing it again this year

Everything was according to the order

Definitely 5 stars

19 November 2025
Unprompted review
Send Me a Christmas Tree logo

Reply from Send Me a Christmas Tree

Aw I'm so pleased! We hope you love your tree this year and have a lovely Christmas :) - Alana

Rated 5 out of 5 stars

Great customer care

Last year, my Christmas tree stand broke a few days before Christmas. I found it impossible to find the right stand for my tree locally. Fortunately, I found 'Send me a Christmas tree ' on-line. They were really helpful and managed to get me one of their stands delivered quickly. It was ideal and I was really impressed by the whole shopping experience. A couple of days ago, I received an invitation to buy one of 'Send me a Christmas tree ' fine range of Christmas trees. On the basis of my experience last year, the cost and ease of ordering, I have pre-booked a tree for delivery in a few weeks.

18 November 2025
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Reply from Send Me a Christmas Tree

So glad that we were able to help! We appreciate your continued support and hope you love the tree! - Alana

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