Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more
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Review summary
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Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more
I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more
I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more
Company replied
Company details
- #169 of 234 best companies in Homewares Shop
Written by the company
Bring the scents of nature to your home with Sensum Scents.
Contact info
United Kingdom
- sales@sensumscents.com
- sensumscents.com
4.5
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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I bought two sensum diffusers last…
I bought two sensum diffusers last Christmas for myself and my daughter, we both loved thm and the scents I bought were beautiful.
Unfortunately both of the diffusers began to flake and peel off.
I emailed the company and sent proof and the company immediately dealt with the problem and replaced both diffusers.
2 October 2025
Reply from Sensum Scents
Thank you for your detailed review, Lorraine. We're thrilled you and your daughter loved the scents. We're sorry about the issue with the diffusers but glad our team could quickly replace them. We appreciate your support!.
I luv these products definitely worth…
I luv these products definitely worth every penny.
23 September 2025
Great customer service. Amazing company.
Great customer service. Had a problem with first diffuser, replaced without a problem. Great communication. I love the sensum diffusers they are the best I've ever used. Would definitely recommend them.
23 September 2025
I had a problem with my diffuser with…
I had a problem with my diffuser with the outside coating peeling off. I contacted through email and Robert emailed me back saying he would replace it for me. He couldn’t be any nicer goes above and beyond to fix any problems. I’m just waiting for it to be sent out and replaced. I order all the time as the scents and room sprays are amazing.
1 September 2025
Unprompted review
Reply from Sensum Scents
Thank you for taking the time to share your experience, Natalie. We're sorry for the issue with your diffuser but glad our team has arranged a replacement. We appreciate your continued support and are delighted you love our scents and room sprays.
Crap customer service
Fabulous product but customer service is non existent absolutely shocking. No reply at all when emailed or WhatsApp messages them. Poor communication
4 September 2025
Unprompted review
Reply from Sensum Scents
Hi Eileen, thanks for your feedback. I am pretty confident that we were able to communicate with you. We did have some intermittent issues as we were implementing WhatsApp to our systems and this caused some delays.
Reply from Sensum Scents
Thank you for your review, Lindsay! We're happy to hear you received your order quickly. Your support means a lot to us.
You won't be disappointed these are amazing,
Quick delivery, and I must say it's absolutely beautiful and fragrance with these are amazing the best I've had absolutely love this 😀 ❤️
1 September 2025
Reply from Sensum Scents
Thank you for your enthusiastic feedback! We're thrilled that you love the beautiful diffuser and fragrance. Your support means a lot to us.
Reply from Sensum Scents
Thank you for your review, Jill! We're glad you found ordering easy and that you appreciate the quality of the product and quick delivery. We appreciate your support!
Great Customer Service
I bought several Sensum diffusers via a TikTok Shop retailer, and unfortunately one developed a fault with the gold plating peeling. The retailer refused to help, which was really frustrating.
I reached out directly to Sensum, and their customer service was excellent. Even though I hadn’t purchased from them directly, they kindly arranged a replacement as a gesture of goodwill. That’s above and beyond, and I really appreciate it.
The diffusers themselves look and smell beautiful and with the manufacturer standing behind their products, I’ll be happy to continue buying from Sensum.
30 August 2025
Unprompted review
Reply from Sensum Scents
Thank you for sharing your experience! We're delighted our customer service team could assist you and arrange a replacement. It's wonderful to hear that you enjoy our diffusers and that our team's commitment has earned your loyalty. We appreciate your support!
Loved my purchase
Loved my purchase, but one bottle was leaking, was not happy about that. Need more packing inside the box.
14 August 2025
Reply from Sensum Scents
Hi Liz,
Thanks for the feedback - if you didn't already, we would appreciate if you could reach out directly to our customer care team. We're glad you are happy with the purchase though.
Would highly recommend Sensum
Would highly recommend Sensum. I got my beautiful diffuser through and I’m delighted with it also the beautiful scents I got with them. Love it. Thank you
14 August 2025
Reply from Sensum Scents
Thank you for your recommendation, Irene! We're thrilled you love your diffuser and the scents that came with it. Your support is greatly appreciated.
Love my purchase smells are beautiful…
Love my purchase smells are beautiful love both of them.
14 August 2025
So easy to order quick delivery and…
So easy to order quick delivery and great price also they smell amazing.
11 August 2025
Reply from Sensum Scents
Thank you for your review! We're glad you found ordering easy, enjoyed quick delivery and great pricing, and love the amazing scents. We appreciate your support!
Reply from Sensum Scents
Thank you for your review! We're happy that you received your order quickly. We appreciate your support!
Really good purchasing experience
Really good purchasing experience. Delivery was quick. Products is good quality, well packed.
30 July 2025
FABULOUS
Another perfect order, superfast delivery and beautiful diffuser refills, they are all amazing smells
28 July 2025
Bad customer service!
Only received part of my order & still nothing from customer service as to why or a refund!
24 July 2025
Reply from Sensum Scents
Hi Beth, we're only just seeing this review now. If this wasn't sorted, please reach out to sales@sensumscents.com regarding this and we'll get this sorted for you promptly. Apologies.
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