Took ages to arrive and after both birthday dates I purchased the gift for. Eventually when the orders arrive they were packaged so poorly I was mortified. Two items were broken and customer se... See more
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Although shipping took quite awhile, the bag is gorgeous!! 😍 I also ordered during the "free matching wallet with purchase" trial, and the wallet is beautiful as well. They appear to be quality made,... See more
Company replied
Just received my leather Pride and Prejudice tote bag. It is beautifully made and is certainly a quality piece. I’m a little disappointed that the promised “free “wallet was not included in the shipm... See more
Company replied
I was a little skeptical about buying something from a Facebook ad. I am SO HAPPY that I overcame my skepticism and ordered this beautiful crossbody bag! The whole experience - from start to finish -... See more
Company replied
Company details
Written by the company
SentenArts LLC is a global print-on-demand e-commerce company. We sell wide range of printable products in the U.S. and internationally that customers buy as gifts to their loved one and personalize them with our unique print-on-demand service. We use printshops in the U.S to deliver our products fast and with high-quality. At SentenArts, we believe that beautiful design and art can bring people joy. Here we created impressive graphic Drinkware (Tumbler Cup, Ceramic Mug, Water Bottle), Apparel & Accessories (T-shirt, Ugly Sweater, Handbag...), Phone Accessories (Phone case, Leather Wallet Phone Case) and more that make all bookish souls feel strongly connected to. Putting heart and soul into it, every SentenArts item showcases your unique individuality, hobby, faith as well as your personal interest. We also believe that quality products and great customer support are the only options.
Contact info
Vietnam
- sentenarts.com
3.7
Average
197 reviews
Hasn’t replied to negative reviews
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LOVE, LOVE MY NEW TELL-TALE HEART BAG!
I'm a new customer, and I found you on Facebook, and ordered right away. I love all of your options of purses, wallets & tote bags. I'm quite the Edgar Allan Poe fan, so why not? Just received my new tote yesterday, and I'm beyond impressed. It's gorgeous; it's so well made; it's perfect for my new home laptop, and I'm thrilled to own such a work of art! I'll be ordering more in the near future!!! :) TRICIA
28 January 2025
Unprompted review
Reply from Sentenarts
Dear Tricia,
Thank you so much for your amazing review!
We’re thrilled to welcome you as a new customer and are delighted that you discovered us on Facebook. It’s wonderful to hear that you love our options for purses, wallets, and tote bags, especially since you’re an Edgar Allan Poe fan!
We’re so glad to hear that your new tote bag arrived and that you’re beyond impressed with its quality and design. Knowing it’s perfect for your laptop makes us incredibly happy, as we strive to create functional yet beautiful products.
We can’t wait to see what you choose next, and we’re here to assist you whenever you’re ready to order again. Thank you for your support, and enjoy your new tote!👜💖
The customer service was great
The customer service was great. I was kept informed on the status of my order. The bag and wallet are beautiful! Would recommend the product and company to my friends!
28 January 2025
Unprompted review
Reply from Sentenarts
Dear Lisa,
Thank you so much for your wonderful review!
We are thrilled to hear that you had a great experience with our customer service and that you felt informed throughout the process. It’s always our goal to keep our customers updated and satisfied.
We’re also delighted that you love your bag and wallet! Your kind words about our products mean a lot to us, and we appreciate your recommendation to your friends.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
I love the wallet, but...****update***
I love the wallet! It is beautiful. The design and quality are amazing. The shipping time on it was only a week outside of what was expected. Sadly, I still haven't received my bag. According to the tracking it came to the states (IL) left and went through customs (HKG) then came back and went through customs (LAX). Aside from that, it has two separate order dates 13 days apart. I'm starting to wonder if I'll ever receive the bag itself.
******UPDATE*****
I received my bag today, two weeks after I received the wallet. It is beautiful. I am extremely happy with the end product, but I am still very disappointed with the shipping delay and issue. Why couldn't these items have been shipped together? Also, why the different order dates?
24 January 2025
Unprompted review
Reply from Sentenarts
Dear Nikki,
Thank you for your wonderful review!
We’re thrilled to hear that you love the wallet and appreciate the design and quality. Your satisfaction is very important to us!
We understand your frustration regarding the shipping of your bag. Sometimes, items may be shipped separately, which can lead to confusion with tracking. We’re sorry for any inconvenience this has caused. Please rest assured that we’re here to help you resolve this.
If you have any questions or need updates on your order, please feel free to reach out to us via email. We’re committed to ensuring you receive your bag as soon as possible.
Thank you for your patience and support!
This honestly has to be the cutest dang…
This honestly has to be the cutest dang bag I’ve ever owned :) It’s the perfect size, very well made and it’s ABSOLUTELY beautiful!
25 January 2025
Unprompted review
Reply from Sentenarts
Dear Mary,
Thank you so much for your fantastic review!
We are overjoyed to hear that you think your new bag is the cutest you’ve ever owned! It’s wonderful to know that you find it to be the perfect size and that you appreciate the quality of our craftsmanship.
We take great pride in creating beautiful products that not only look great but also meet our customers' needs. Your satisfaction truly makes our efforts worthwhile.
Thank you for your support and for choosing us!💖👜
Making it right
My purse i ordered for my granddaughter came a few weeks ago but it was damaged, i wrote about it and they sent me a new one. I was skeptical whether I would really get it but it came today and looks great. I'm very excited to give it to my granddaughter this weekend. Made me really happy that they made it better. The clutch looks great. Thank you.
3 January 2025
Unprompted review
Reply from Sentenarts
Dear Denise,
Thank you for sharing your experience with us!
We’re so sorry to hear that the initial purse for your granddaughter arrived damaged, but we’re thrilled to know that we could resolve the issue by sending you a replacement. It’s wonderful to hear that it arrived and looks great!
We understand how important it is to make special moments memorable, and we’re excited that you’ll be gifting it to your granddaughter this weekend. Your happiness means a lot to us, and we appreciate your trust in our service.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
Thank you for your kind words!
So far I have only received the small…
So far I have only received the small handbag and it's great just waiting on my bag yo match do far so good hope my bag arrives soon
23 January 2025
Unprompted review
Reply from Sentenarts
Dear Andre,
Thank you so much for your kind review! 😊 We're thrilled to hear that you love your small handbag.
We want to let you know that items in your order are often shipped separately, which can sometimes lead to a bit of a wait for the matching bag. If you’d like, you can reach out to us at our support email, and we’ll be happy to check the status of your order for you.
We appreciate your patience and hope your matching bag arrives soon! If you have any other questions or need assistance, please don’t hesitate to ask.💖👜
Cute bags, but not the best experience
The bags, to the naked eye, are super cute! I ordered two bags, a small and a medium size, and got two free matching wallets.
BUT they smelled terrible upon arriving. Strong, almost overpowering chemical scents. I'm assuming it's the ink used in printing the pictures onto the material. The items shipped in three separate packages and came in at all different times. I received the 1st bag on 1/14/2025 and it took several days to air out and still has a faint odor inside (more than a week later) so I'm afraid to put anything in it until the smell is gone. I just got the second bag in the mail so I'm waiting for that one to air out. One of them is a gift, so I'm hoping to wait until the smell is gone before gifting it because it's actually a little embarrassing.
The bags have an option for personalization and even if you don't personalize, there's a little rectangle where the personalization is supposed to go that's just blank. It would be nice if that was left off completely if you don't choose to personalize. Of course, the one I chose for gifting is the one I didn't personalize, and it looks a little cheap just having that obvious blank on it.
The items were shipped in plastic mailing bags. That might not be a huge deal, but I ordered on 12/21/24, they shipped on 12/31/2024 and I received the 1st bag on 1/14/2025, the 2nd on 1/21/2025 and the wallets on 1/22/2025. So they spent 22 days at the longest being bounced around in shipping, including customs, and the shipping bags had obviously been crushed and were very dirty. There was no real protection around the purses and wallets other than the plastic and dust bags. Luckily, there was no real damage to the purses, but the larger of the two had definitely been squished.
Overall, the items are cute, but I don't know that I would purchase more. If you DO decide to purchase these as gifts, order EARLY as it took a month from my order date to receive all the items.
22 January 2025
Unprompted review
Reply from Sentenarts
Dear Morgan,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you find the bags cute and that you enjoyed the matching wallets!
We sincerely apologize for the unpleasant odor you experienced upon receiving your items. It's not uncommon for new materials to have a scent, but we understand how concerning that can be, especially when gifting. Please feel free to contact us via email if you have any issues or concerns—we're here to help!
Regarding the personalization, packaging, and shipping timeline, we appreciate your suggestion. We always strive to improve our products and services, and your input is invaluable.
Thank you again for your review, if you decide to give us another chance, we’d love to serve you better next time!💖
The item look exactly if not.
The item look exactly if not.. better up close... the purse is super spacious and beautiful! I
21 January 2025
Unprompted review
Reply from Sentenarts
Hi Chantelle,
Thank you so much for your wonderful review!
We're thrilled to hear that you love the purse and that it looks even better up close! 🌟 We take great pride in creating spacious and beautiful bags that our customers will adore. Your satisfaction means the world to us, and it’s fantastic to know we met your expectations.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
We look forward to serving you again soon!
I love all the handmade details on the…
I love all the handmade details on the bag. It's beautiful enough to be a work of art to be displayed!
18 January 2025
Unprompted review
Reply from Sentenarts
Dear Rae,
Thank you so much for your lovely review! 🌼
We’re thrilled to hear that you appreciate the handmade details on your bag. It truly warms our hearts to know that you see it as a work of art worthy of display!
We take great pride in the craftsmanship and creativity that goes into each piece, and your feedback reaffirms our commitment to quality. If you have any questions or need assistance, please feel free to reach out. We’re always here to help!
Thank you for choosing us, and we hope your beautiful bag brings you joy for years to come! 👜✨
I finally got the part of my order that…
I finally got the part of my order that had been missing.
19 January 2025
Unprompted review
Reply from Sentenarts
Dear Shirley,
Thank you for your update!
We’re relieved to hear that you finally received the missing part of your order. 😊 We understand how frustrating it can be when items don’t arrive as expected, and we appreciate your patience throughout the process.
If there’s anything else we can assist you with or if you have any further questions, please don’t hesitate to reach out to us. Our goal is to ensure that you have a smooth and pleasant experience with our products, and we’re here to help in any way we can.
Thank you for being a valued customer! We hope you enjoy your complete order! 💖
Very nice
Although it took a long time to get, it was very nice.
Very well lined and a lot, I mean a lot of room.
I switched my purse to this tote right away.
17 January 2025
Unprompted review
Reply from Sentenarts
Dear Lori,
Thank you for your thoughtful review! 🌟
We’re delighted to hear that you find your new tote very nice and that you appreciate the quality of the lining and the ample room it offers. It’s great to know that you switched to using it right away!
We apologize for the longer shipping time and appreciate your patience. Our goal is to provide our customers with high-quality products, and we’re glad that it met your expectations despite the wait.
Thank you once again for your support! Enjoy your new tote! 👜💖
Very poorly made straps. It won't hold much weight at all.
I got the leather large handbag and the straps are super skinny and skimpy. It certainly won't hold any books or anything heavy at all. I really would just like to return it. I got my daughter the Snow Queen bag and her straps are hearty while mine will not last very long. I guess the leather ones are a downgrade? Not at all what I expected, the straps are so flimsy I will barely ever use it becuase it will break so easily.
31 December 2024
Unprompted review
Reply from Sentenarts
Dear Veronica,
We’re so sorry to hear about your experience with the leather large handbag. We truly appreciate your feedback, as it helps us improve our products.
We understand your concerns about the straps, and we’re sorry that they didn’t meet your expectations. We want you to be happy with your order, so any issues with your items you can reach out to us via email to get further support.
Thank you for bringing this to our attention. We value your input and hope to resolve this for you quickly.
Love the design
Love the design. Love the matching purse and wallet as well. Great quality and amazing material.
17 January 2025
Unprompted review
Reply from Sentenarts
Dear Customer,
Thank you so much for your fantastic review! 🌟
We’re thrilled to hear that you love the design of your items, as well as the matching purse and wallet. It’s always our goal to provide products that not only look great but also maintain high quality and functionality.
We take pride in using amazing materials, and your feedback reassures us that our efforts are resonating with our customers. If you have any questions or need assistance in the future, please feel free to reach out.
Thank you again for your support! Enjoy your beautiful set! 👜💖
Somewhat false advertising + cheap
Somewhat false advertising and I definitely won't be purchasing from them again.
The company website makes no mention that the bags and wallets are made in China. All addresses are US, and you don't have any idea it's coming from China until you get the shipping alert from a third party international tracking number.
I ordered a bag on December 10, and got it today January 16th. The site says production time takes 3-4 days, and 'most' items get shipped in 5 days... mine took 10 days to finally ship, and in the meantime I was bombarded with emails of 'this person is currently lovingly sewing it together' 'now we're going to check every detail to make sure it's perfect' - 'but while we do, go buy more!'
Then I finally get the bag, it's decent but doesn't look anywhere near as good as advertised. I also paid extra for the 'personalization service' which is advertised as a nice little leather nameplate on the bottom corner - but is actually just printed flat into the design and looks cheap.
9 December 2024
Unprompted review
Reply from Sentenarts
Dear Laurel,
Thank you for sharing your feedback with us!
We sincerely apologize for the disappointment you've experienced with your order. We understand how important transparency is, and we regret that our shipping process and product details were not clearly communicated.
It's concerning to hear that the production and shipping times did not meet your expectations. Your experience with the personalization service also doesn’t reflect our quality standards, and we’re truly sorry for any misunderstanding regarding that feature.
We value your input and will take your comments into consideration as we work to improve our services and communication. If you’d like to discuss this further or seek a resolution, please reach out to us via email.
Thank you for your understanding, and we wish you all the best.
Finally received 2 purses of 4 I…
Finally received 2 purses of 4 I ordered. I wanted to get them in te for the holidays but it's beyond that now. Dissapointed I'm waiting still for 2 more items the Edgar Allen round purse and the Alice in Wonderland purse .
16 January 2025
Unprompted review
Reply from Sentenarts
Dear Sakura,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your order.
We understand how disappointing it can be to receive only part of your order, especially when you were hoping to have everything in time for the holidays.
Please know that our items are sometimes shipped separately, and we’re here to help you track down the remaining purses—the Edgar Allen round purse and the Alice in Wonderland purse. If you could reach out to us via email, we would be happy to assist you further and provide any updates.
We truly appreciate your patience and understanding, and we hope to resolve this for you as quickly as possible.💖
My bag is gorgeous
My bag is gorgeous, great workmanship! I am looking forward to all the compliments that I know I’ll get!!
15 January 2025
Unprompted review
Reply from Sentenarts
Dear Linda,
Thank you so much for your wonderful review!
We’re thrilled to hear that you find your bag gorgeous and appreciate the great workmanship. It’s always our goal to create products that not only look fantastic but are also crafted with care.
We can’t wait for you to receive all the compliments you deserve! Your enthusiasm truly makes our day, and we’re so glad to have you as part of the SentenArts family.
Enjoy your beautiful bag, and thank you for choosing us! ❤️
Amazing
It's quality, packed with care. It stands out and hands down in love.
14 January 2025
Unprompted review
Reply from Sentenarts
Dear Heather,
Thank you so much for your fantastic review! 🌟
We’re delighted to hear that you appreciate the quality of our products and the care that goes into packaging each order. It truly makes us happy to know that our bags stand out for you.
Your love and support mean the world to us, and we’re committed to maintaining the high standards that you’ve come to expect. If you ever have any questions or need assistance, please don’t hesitate to reach out.
We look forward to serving you again soon. Enjoy your bag! ❤️
Great quality
I love the quality of the product and the size. I love that it has a strap or a handle to use. The product has quality.
15 January 2025
Unprompted review
Reply from Sentenarts
Dear Ja,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you love the quality and size of your bag. It’s great to know that the versatility of having both a strap and handle is working well for you!
At SentenArts, we strive to provide products that not only meet but exceed our customers' expectations. Your feedback truly motivates us to keep doing what we love.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Fake bags, unethical business
Ordered a brown handbag with Edger Allen Poe book spines printed on it. The bag came with a pink tint over the entire bag. Ordered a black top grain leather bag with the same print and it came with a purple tint and was made of fake leather. Company was contacted via email for a refund but ignored the request. The issue was finally resolved by filing a dispute on the charge and the credit card company finding SentenArts at fault.
7 December 2024
Unprompted review
Reply from Sentenarts
Dear Daniel,
We sincerely apologize for the issues you experienced with your order, and we truly understand your frustration.
It’s clear that there was an error in printing, resulting in the incorrect color on both bags. We offered to send replacements to ensure you received the quality you expected, but we understand that you prefer not to discuss this further.
We hope to have the opportunity to serve you again in the future, and we are committed to ensuring a better experience next time.
Thank you for sharing your thoughts.
Attractive bag , love the personalization
No wallet included- is that a separate shipment? No paperwork included- and arrived a bit bent and crinkled- hope it straightens out with use!
14 January 2025
Unprompted review
Reply from Sentenarts
Hi Karolena,
Thank you for sharing your feedback with us!
We’re sorry to hear about the issues with your recent order. We understand how disappointing it can be when items arrive not in perfect condition.
To clarify, the wallet is indeed a separate item, and we apologize if that wasn’t clearly communicated. We appreciate you bringing this to our attention.
We hope that the bag straightens out with use, but if it doesn’t, please reach out to us, and we’ll be happy to assist you further.
Your satisfaction is very important to us, and we’re here to help!
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