SEPHORA UK Reviews 

I have NOT RECEIVED any Sephora toner yet.
Where is it please. I have ordered the large bottle £31.00.
PLEASE find my order and send it to me quickly, I can’t
afford to lose that money that I have paid to you.
Thank you, Caroline.

My grand daughter is very happy with the product.

Quick delivery, lovely packaging. Amazing products.

Title: £235 spent on my first order — incredibly disappointing customer service

I recently placed my first order with Sephora, purchasing their £235 beauty advent calendar. What should have been an exciting experience has turned into an extremely disappointing one.

Before placing my order, I registered for Sephora’s loyalty programme and checked how best to place my order to qualify for the promotional 400 loyalty points.

When the points weren’t awarded, I contacted customer services, explained the situation and provided screenshots supporting what I was saying.

Unfortunately, rather than properly investigating my concerns or acknowledging the evidence I’d supplied, I received responses that left me feeling dismissed and as though my concerns weren’t being taken seriously.

I’ve had to contact Sephora repeatedly to try to resolve something that should have been straightforward. I’ve also tried contacting them through Facebook Messenger, where I’ve experienced further difficulties getting a response.

I’ve now escalated my complaint, but the fact that I’ve had to go to these lengths over my very first purchase is incredibly disappointing.

Spending £235 on an advent calendar was a considered purchase, and I was genuinely excited about receiving it. Unfortunately, the customer service experience has completely overshadowed that excitement, to the point where I’ve considered returning the calendar altogether.

I appreciate that mistakes happen, but it’s how a company handles those mistakes that matters.

At this stage, I feel that Sephora has failed to provide the level of customer service I’d reasonably expect, particularly when I’ve made repeated attempts to resolve the issue directly.

I hope Sephora will finally take my complaint seriously, investigate what happened and offer a satisfactory resolution.

I would be happy to update this review if the situation is properly addressed, but based on my experience so far, I’m extremely disappointed.

Update following Sephora’s response:

Thank you for acknowledging my complaint.

My order number is 1016960624.

I appreciate your apology and your willingness to investigate. However, I have already contacted your customer service team several times, provided screenshots and explained the situation in detail, without receiving a satisfactory resolution.

What has disappointed me most isn’t simply the missing loyalty points, but the way my concerns have been handled. This was my first Sephora purchase, and spending £235 on an Advent Calendar was something I was genuinely excited about.

Unfortunately, the experience has been completely overshadowed by the customer service I’ve received.

I would really appreciate someone properly investigating the matter, reviewing the evidence I’ve already provided and offering a meaningful resolution.

I look forward to hearing from you.

One of the product was cracked and leaked and liquid is all over in the box…

Great service, fast delivery and amazing selection of products.

The app is very easy to use. So many top brands to choose from. My order arrived quickly and was well packaged.

I sended for you a lot massages on the mail and your website and you don’t answer me for ona mail

I ordered some Paula’s Choice skincare; when it arrived I noticed the products had expired. I emailed them with photographs. They have refunded me for the cost of the products but not the delivery cost. I would not use expired skincare as the ‘sell by’ exists for a reason. How can they see it reasonable to take my delivery fee when sending me expired products? I haven’t got the energy nor time to chase it any further, they can keep the delivery fee, but I won’t order from them again. I wouldn’t expect such a reputable brand like Sephora to send out expired skincare, never mind take a delivery fee for sending them to me. I’d stay clear and order direct from the brands themselves.

Customer: Bad vibe, lack of ethics

Very pleased with Sephora Customer Services. Very efficient and helpful.

Great experience and delivery was very fast

Delivery was not fulfilled, notification from courier showed a different location and only response upon immediately reporting this was an automated message, directing me back to the area on the site from which i reported. Appreciate this is a courier issue but some acknowledged would have been appreciated. Both Sephora and Evri reliance on AI is infuriating in this situation - account already deducted and remains unresolved

Delivery was late and so product was of no use. It was intended to take on travels. As such, please have it collected from the locker and refunded to my payment method. Thank you.

Customer service is awful. Ordered - it has got lost. No one contacted me, and then reached out with a delay of a few days - said they’d resend and nothing back.
The absolute worst customer service and delivery I’ve experienced for a brand of their size
1017775628

Visited glasgow silverburn today and was helped by Sophie. She was so knowledgeable and very patient, a lovely girl. Great experience. Was given some foundation samples and will be back in to see sophie once ive tried them.

I ordered the very expensive advent calendar for my daughter and Evri 'lost' it. Sephora sent a replacement and Evri have now lost that one as well. I have contacted Sephora (again) and still no response!

First time I’ve ordered from Sephora. Very good delivery service, arrived when specified. Product arrived in good condition.

I prefer to shop online as i find the store a little busy and i cannot fault the customer service via the website. I have had a few issues such an order missing and being sent the wrong item and they are instantly resolved, responses are quick aswell. Sephora UK is by far the best beauty website and the reward scheme is fantastic.