Product arrived in good condition. Started using it April 20, 2026 and approximately every 12 days after that...have noticed a definite improvement in my crows feet and under eye lines and lines arou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I'll tell you I had your product 2 weeks before I started it, because I was afraid I would be disappointed 😞 as I have been so many times with other skin care products that promise you so much... See more
Company replied
My daughter purchased the item for me but it wasn't something I would use. Vanessa in customer service was so incredibly helpful throughout the whole return process. Im in Australia and she guided me... See more
Company replied
Delivery of Seranova micro infusion kit was quick. Contained detailed instructions on how to use the product and also had a very helpful video link regarding the application. The product did not bothe... See more
Company replied
You should know
4.5
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SERANOVA BEAUTY IS A SCAM
SERANOVA BEAUTY IS A SCAM! DO NOT BUY OR WORK WITH THEM!
They engage in fraud and contract violations! As an independent marketer, I generated 11 high-ticket orders and $1,808.39 USD in verified revenue for their store through their official Social Snowball tracking app. But when it was time to pay my $180.84 commission, manager Angie ghosted me and DELETED my affiliate account to wipe out the data and steal my money! Social Snowball support even officially confirmed to me that Seranova deleted my account to evade payment. I have all the screenshots of their fraud. If they can scam their own business partners, they will easily scam customers too! Stay away from this fraudulent brand! #SeranovaBeauty #ScamAlert #ShopifyFraud
20 May 2026
Unprompted review
Reply from Seranova
Thank you for taking the time to share your feedback and we are sorry to hear your experience did not meet your expectations.
Our team reached out to gather more information in order to assist you, but unfortunately we did not receive a response. We would genuinely welcome the opportunity to look into this further and work toward a resolution.
Please do not hesitate to contact us directly at info@seranovabeauty.com with your order details and we will be happy to help.
Warm regards,
Seranova ✨
I do see a subtle improvement in my…
I do see a subtle improvement in my mature age skin that makes me feeling satisfied with the results:)
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Subtle but noticeable improvements in mature skin are a wonderful sign of what consistent use can achieve over time. We are so glad you are feeling satisfied with your results and there is plenty more progress to look forward to ahead!
Warm regards,
Seranova ✨
Customer service was prompt and precise…
Customer service was prompt and precise with a delivery issue. Being answered rapidly and having a real communication with a team of real humans builds trust in the product. It certainly does for me.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Real, prompt and precise communication is something we genuinely believe in and it means a great deal to hear that it has built your trust in us. That human connection is at the heart of everything we do at Seranova.
We look forward to continuing to earn that trust!
Warm regards,
Seranova ✨
Seranova was so easy to receive and…
Seranova was so easy to receive and use. It also saved me hundreds of dollars by being able to do my own microneedling iat home nstead of going to an office. Highly recommend.
4 April 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Easy to use and delivering professional results at a fraction of the cost is exactly what Seranova is all about. We are so glad it has been such a worthwhile experience for you and we truly appreciate the recommendation!
We look forward to your continued results!
Warm regards,
Seranova ✨
I tried Seranova once and it made my…
I tried Seranova once and it made my face bleed, itch and rash. I wrote to them in hopes of returning the product and getting a refund yet they said “No”. I am extremely disappointed
19 May 2026
Unprompted review
Reply from Seranova
We are truly sorry to hear about your experience, and we want to assure you that your concern is being taken very seriously.
We would like to clarify that our team's intention was never to refuse assistance. We simply requested photos to better understand what may have occurred so we could guide you appropriately and ensure the best possible outcome for you. Reactions of this nature are rare and we genuinely want to get to the bottom of this.
Our team has reached out to you directly via email to look into this further and we kindly ask that you reply to us so that we can better assist you. We look forward to making this right for you.
Warm regards,
Seranova ✨
It works!
I’ve had a great experience with Seranova. The product quality exceeded my expectations, and everything worked exactly as promised. What really stood out, though, was their customer service. The team was responsive, professional, and genuinely helpful throughout the entire process. I’ve only done 2 treatments so far and I can already see a difference, which has made me even more excited to continue. It’s refreshing to work with a company that truly cares about its customers. Highly recommend Seranova to anyone looking for both a great product and outstanding support.
21 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
It is wonderful to hear that both the product and our customer service have exceeded your expectations. Seeing a visible difference after just two treatments is a fantastic start and we are so excited for you to see how the results continue to build.
We truly appreciate your recommendation and look forward to continuing to be part of your skincare journey!
Warm regards,
Seranova ✨
Already seen a difference
I feel like I’m starting to see a difference after three treatments, I’d like to give it a little more time to be sure
25 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Noticing a difference after just three treatments is a really encouraging sign and taking the time to let the results fully develop is absolutely the right approach. Consistency is where the magic truly happens with Seranova.
We look forward to hearing your update!
Warm regards,
Seranova ✨
The customer service was excellent and…
The customer service was excellent and responded in a very timely manner
somehow, I accidentally created and paid for a duplicate order
customer service was able to rectify this error quickly and efficiently, offering me multiple options for return
18 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Accidents happen and we are so glad our team was able to step in quickly and offer you the right options to resolve the duplicate order without any stress. Efficient and flexible support is exactly what every customer deserves.
We are here whenever you need us!
Warm regards,
Seranova ✨
Defective bottle
I had a problem with a microneedle container that wouldn't open and I was taken care of and sent a new one..great customer service..great product!
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are sorry to hear about the issue with your container but so glad our team was able to take care of it quickly and get a replacement out to you. That is exactly the kind of hassle free support every customer deserves.
We look forward to your continued results!
Warm regards,
Seranova ✨
I had a skin reaction to the product but customer service is amazing
I had a skin reaction to the product. I called in, and the team was very helpful from start to finish. They expedited the return, and everything was great. I will be sure to let people know about the customer service I received, although I am not able to use the product. I am very sad about that. Veronica was amazing.
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review and we are truly sorry to hear you experienced a skin reaction.
We are so glad Veronica and the team were able to handle everything swiftly and with care from start to finish.
We will make sure Veronica knows how much her support meant to you and we truly appreciate you taking the time to share your experience!
Warm regards,
Seranova ✨
Great product
Great product! Shipping was quick & so far the results are excellent! I have tried two other home microneedling brands and have not been satisfied at all! The product flows effortlessly & leaves my skin looking so smooth & glowy. On my fourth treatment vial and the results are beginning to show - helping fine lines & helps plump skin. Give this a try, you will be happy you did!
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Coming from someone who has tried two other home microneedling brands, your feedback means a great deal to us. Effortless serum flow, smooth glowing skin and visible improvement in fine lines and plumpness by your fourth treatment is exactly what Seranova is designed to deliver.
We truly appreciate you recommending us and look forward to your continued results!
Warm regards,
Seranova ✨
Can see results with one use.
The product came when promised. Instructions were easy to understand. Packaging was professional and sterile. Use of the product was easy and loved the results of a beautiful glow the next morning.
20 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
On time delivery, easy instructions, professional and sterile packaging and a beautiful glow the very next morning. That is everything we strive to deliver in one experience and we are so glad it all came together perfectly for you.
We look forward to your continued results!
Warm regards,
Seranova ✨
Isabelle was exceptional at resolving…
Isabelle was exceptional at resolving my issues with speed and ease. She was literally taking care of things behind the scenes while we were in communication. I was receiving emails before we even finished our chat, which I dropped accidentally near the end. She didn't stop there, she continued to follow up by email to ensure everything was resolved after the fact. Thank you, Isabelle! It was a pleasure dealing with her, and I will continue to purchase from Seranova because of this amazing service.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
What a wonderful experience to share! Isabelle working behind the scenes in real time and continuing to follow up even after the chat dropped is a perfect example of the dedication and care we strive for across our entire team. Knowing that her service has given you the confidence to continue with Seranova means everything to us.
We will make sure Isabelle knows just how much her exceptional effort was appreciated!
Warm regards,
Seranova ✨
Great product
The delivery was on time and packaged very nicely. The products and instructions made it easy to understand how to use them. I have used the micro needling three times now and am starting to see a difference in my face. Looking forward to seeing more results as time goes on and I keep using it every two weeks
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
On time delivery, beautiful packaging and clear instructions are all things we put a great deal of care into and it is wonderful to hear that came through. Three treatments in and already starting to see a difference is a great sign with plenty more progress to come with continued use every two weeks.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
Veronica was awesome to work with and…
Veronica was awesome to work with and understood my issue. Handled it perfectly. Best customer service!
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Veronica was able to understand your issue and handle it perfectly. Best customer service is exactly what we strive for and it is wonderful to hear that came through for you.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
To be honest I am very happy with the product
To be honest, I have been surprised I have not been able to be as consistent with my use of the product as I want to be because we’ve been away from home. But the morning after I use it, I definitely see more plump parts of my face. I can’t wait to see what the long-term results will be right now. I am very hopeful.
28 May 2026
Unprompted review
Reply from Seranova
Thank you for your honest review!
Seeing visible plumpness the morning after each treatment is a really encouraging sign, and the good news is that even with some gaps in consistency the results are still coming through for you. Life gets busy and that is completely understandable.
We are just as hopeful and excited as you are for what the long term results will bring!
Warm regards,
Seranova ✨
the product is great
the product is great, it is all about consistency, it's not a one and done, especially for mature women, however I could not sustain the consistency and I had to cancel the subscription, Mauricio and Vanessa went above and beyond to help process the cancellation and never made me feel guilty or bad about it- they did not give me "stock" answers which so many companies use AI or scripts- I wish this company all the best - that have a solid product
11 May 2026
Unprompted review
Reply from Seranova
Thank you for your honest and thoughtful review!
You make a wonderful point about consistency being key, especially for mature skin, and we completely respect that life does not always make that easy. It is so great to hear that Mauricio and Vanessa were able to handle your cancellation with genuine care and without making you feel pressured. That human touch is something we truly pride ourselves on.
We wish you all the best and hope to welcome you back whenever the time is right!
Warm regards,
Seranova ✨
Great customer service
Mina was exceptional and worked with my needs. She made everything possible. Great customer service! Thank you, Mina🙏
23 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Mina was able to work with your needs and find the right solution for you. Going above and beyond to make things possible for our customers is exactly the standard we hold our team to.
We will make sure Mina knows how much her help was appreciated!
Warm regards,
Seranova ✨
It's an easy-to-use system
It's an easy-to-use system. My skin does seem more plump.
27 March 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Easy to use and already delivering plumper looking skin is a great start. The results will only continue to build with each treatment.
We look forward to hearing about your progress!
Warm regards,
Seranova ✨
Patience pays off.
First, the directions are well done, accurate and simple to follow - just read them carefully. It takes a while to see the results - probably after my third week is when I just happened to be outside with a mirror and noticed the difference in my skin. I had also taken some selfies so I compared my fourth treatment results with the selfies and Wow ! My husband says there is a big difference in my 'marionette ' lines.
24 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We love that you took selfies to track your progress as it really does make those moments of discovery so much more rewarding. Noticing the difference yourself and having your husband comment on your marionette lines after just four treatments is truly wonderful to hear.
It only gets better from here and we cannot wait to hear about your continued progress!
Warm regards,
Seranova ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.