Product arrived in good condition. Started using it April 20, 2026 and approximately every 12 days after that...have noticed a definite improvement in my crows feet and under eye lines and lines arou... See more
Company replied
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See what reviewers are saying
Well I'll tell you I had your product 2 weeks before I started it, because I was afraid I would be disappointed 😞 as I have been so many times with other skin care products that promise you so much... See more
Company replied
My daughter purchased the item for me but it wasn't something I would use. Vanessa in customer service was so incredibly helpful throughout the whole return process. Im in Australia and she guided me... See more
Company replied
Delivery of Seranova micro infusion kit was quick. Contained detailed instructions on how to use the product and also had a very helpful video link regarding the application. The product did not bothe... See more
Company replied
You should know
4.5
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
They have a top of the line customer…
They have a top of the line customer service! I contacted them by email and Sasha took care of my issue and resolved it in a timely manner.
Their products look good, packaging and everything is very clean and professional quality. I will definitely buy from them again!
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
It is wonderful to hear that Sasha was able to resolve your issue quickly and that the overall experience from packaging to customer support has left such a positive impression. Professional quality is something we take great pride in across everything we do.
We will make sure Sasha knows how much her help was appreciated and we look forward to welcoming you back!
Warm regards,
Seranova ✨
Great customer service
Vanessa was great with helping me fix some shipping update issues. She was very polite and helped fix the issue before it shipped.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Vanessa was able to step in and resolve your shipping issue before it became a bigger problem. Proactive and polite support is exactly what every customer deserves.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
Fast delivery
My Seranova order arrived quickly and I received exactly what I ordered.
20 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are glad to hear your order arrived promptly and everything was just as expected. A smooth delivery experience is the perfect start to your Seranova journey.
We hope you enjoy the results and look forward to hearing about your progress!
Warm regards,
Seranova ✨
Great prodict
I
Love this product. So far I have noticed smother more even skin tone. I have used it for one month and look forward to my next order.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Smoother skin and a more even tone after just one month is a brilliant start and a wonderful sign of what is ahead. We are so glad you are already looking forward to your next order.
We cannot wait to hear about your continued progress!
Warm regards,
Seranova ✨
I really like this product
I really like this product, although you use this every 2 weeks, I did miss one, but my pores are getting better and I love the way my face and neck feel after 48hyrs of using. I plan to purchase more!
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
It is great to hear that even with a missed treatment you are already noticing smaller pores and that wonderful feeling after 48 hours. That is a real testament to how well the product is working for you.
We look forward to continuing to be part of your skincare routine!
Warm regards,
Seranova ✨
Veronica was excellent in helping me…
Veronica was excellent in helping me with my issue. Great customer service!
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We are so glad Veronica was able to assist you and deliver the level of service you deserve. It is always great to hear when our team makes a positive impression.
We will make sure she knows how much her help was appreciated!
Warm regards,
Seranova ✨
After one month of using this product
After one month of using this product, I am starting to see a difference.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Seeing a difference after just one month is a really encouraging sign and a great foundation for even better results ahead. The improvements will only continue to build with each treatment.
We look forward to hearing about your progress!
Warm regards,
Seranova ✨
Easy to use once you get it open🤣
Easy to use once you get it open🤣 but a good seal makes me feel good about the product. My face is much softer and I am starting to notice line reduction on my forehead and crowsfeet. I am on my 4th application and will be reordering soon.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review, and we love the humor!
You make a great point though, a secure seal is a sign of a quality product and we are glad it gives you that confidence. Four applications in and already noticing softer skin with visible line reduction on the forehead and crow's feet is a fantastic result, and there is plenty more progress to come.
We look forward to your next order and your continued results!
Warm regards,
Seranova ✨
Seamless Response & Resolution
Juan, Niel and Marie provided a seamless, communicative and quick resolution to my issue. It is unique to have three people working on a case and for it to have turned out as seamless as this one. Thank you for the great customer service and attention to detail.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
It is wonderful to hear that Juan, Niel and Marie were able to work together so seamlessly to resolve your issue quickly and efficiently. Having a team collaborate with such attention to detail and clear communication is something we are truly proud of.
We will make sure all three of them know how much their efforts were appreciated!
Warm regards,
Seranova ✨
Home product that is transforming my skin!!
I am just happy that there is a product like this that allows me to do a micro needling treatment at home. The product is so easy to use and never was a problem in it's execution because of clear instructions and ease of use. I am looking forward to seeing how well it works for me and I have it in my calendar so I don't do it too often..Pacing myself!!
19 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
We love your approach and the fact that you have it marked in your calendar shows exactly the kind of commitment that gets great results. Easy to use and stress free from the very start is everything we aim for, and we are excited for you to see how the treatments progress over time.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
Seeing results
Im pleased to begin to see results after 6 weeks of use. It only takes minutes and is easy to use.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Six weeks in and already seeing results is a great milestone, and the fact that it fits so effortlessly into your routine makes it even better. The improvements will only continue to build from here.
We look forward to hearing about your progress!
Warm regards,
Seranova ✨
So far so good!
I’m a few treatments in and so far I’m pretty happy with the results. No pain and my skin seems to be improving. I’m looking forward to seeing the next few months.
26 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Pain free treatments and already seeing improvement is a wonderful combination and a great sign of what is ahead. Consistency is key and it sounds like you are well on your way.
We look forward to hearing about your progress over the next few months!
Warm regards,
Seranova ✨
Get my skin back!!!
I went into surgical menopause after I had to have everything removed. That came with almost instant aging on my skin everywhere. After one treatment I see the lines not as deep. I am looking forward to my next treatment AND my new order of masks, cream and eye patches. This makes my heart happy that I can go back to nice skin! Seranova is awesome! I will be ordering more!
23 May 2026
Unprompted review
Reply from Seranova
What a beautiful and moving review, thank you so much for sharing your journey with us!
We can only imagine how significant those changes must have felt, and knowing that Seranova has been able to make a meaningful difference to your skin and your confidence truly warms our hearts. Seeing results after just one treatment with so much more ahead is incredibly exciting, and we cannot wait for you to experience the full routine with the masks, cream and eye patches on the way.
We are so proud to be part of your journey and look forward to being by your side every step of the way!
Warm regards,
Seranova ✨
Everyone has been super responsive but…
Everyone has been super responsive but I haven’t noticed any progress or changes yet and only have one month to go before my 3 month trial is over. I was really hopeful but nothing yet.
25 May 2026
Unprompted review
Reply from Seranova
We are sorry to hear that you have not yet seen the results you were hoping for, and we truly appreciate your patience and consistency throughout your treatments.
It is worth noting that results can vary from person to person, and some customers begin to notice changes closer to the end of their third month and beyond. We would love the opportunity to support you through this last stretch and help you get the most out of your remaining treatments.
Please do not hesitate to reach out to our team at info@seranovabeauty.com and we will be happy to offer some personalized guidance.
Warm regards,
Seranova ✨
First microneedling treatment
I started my microneedling treatment last night. It was not very painful yet painful enough to know that it should really work. Simply watch the video and the process of the treatment is very simple. This morning my face feels tight yet not at all dry.
24 May 2026
Unprompted review
Reply from Seranova
What an exciting start to your Seranova journey!
That tight feeling the morning after is a great sign that your skin is responding and beginning its renewal process. You are absolutely right that the video makes the whole process straightforward, and it only gets easier with each treatment.
We cannot wait to hear about your progress as you continue!
Warm regards,
Seranova ✨
Amazing!
The product is amazing from its packaging to the serum and stamper. The shipping was fast. The directions on product use were easy to follow. The customer service is by far the best I have ever experienced. It's nice to have someone reach out to check in on how the process is going. Lastly, my skin is truly looking amazing! I'm so happy with your products!!! Thank you!
25 May 2026
Unprompted review
Reply from Seranova
Thank you for this wonderful review!
It is so rewarding to hear that every aspect of your experience has exceeded expectations, from the packaging and shipping right through to the results you are seeing. Proactive customer care is something we genuinely believe in and we are so glad that came through for you.
Glowing skin and a happy customer is everything we strive for and we are so grateful to have you as part of the Seranova!
Warm regards,
Seranova ✨
This is brilliant for an at home…
This is brilliant for an at home microneedling, my skin was glowing
1 May 2026
Unprompted review
Reply from Seranova
Thank you for your review!
Glowing skin after an at home treatment is exactly what we set out to deliver and we are so thrilled it is working beautifully for you. Professional results from the comfort of your own home is what Seranova is all about.
We look forward to your continued results!
Warm regards,
Seranova ✨
Seranova is just simply amazing!!!
Seranova is just simply amazing! It actually does what is advertised. A lot of fine lines, wrinkles, and dark spots are much lighter now. I love their line of products. I'll never use another like product with another manufacturer. My trust is in Seranova.
PS
I was not coerced to complete this survey nor asked to promote their product. This is solely based on my experience because everyone reacts differently. Glad this works for me. About the only thing out there worth investing in to be quite honest.
18 May 2026
Unprompted review
Reply from Seranova
Thank you so much for this heartfelt and genuine review!
Knowing that you are seeing real results with fine lines, wrinkles and dark spots, and that your trust is firmly with Seranova, is the highest compliment we could ever receive. We also truly appreciate you taking the time to share that this comes purely from your own experience. That kind of authenticity means everything
.
We are so proud to have you as part of the Seranova family and we will never take that trust for granted!
Warm regards,
Seranova ✨
Excellent customer service
Last week I gave this product a 2-star review because one of the needlehead vials was defective, sealed shut. However, Seranova immediately responded to me and offered to resolve the issue. Their customer service was impressive, so I am changing my review.
21 May 2026
Unprompted review
Reply from Seranova
Thank you for your review and we sincerely apologize for the frustration this has caused.
We completely understand how frustrating it is, given the investment you have made in our product. This is certainly not the experience we want for our customers and we take this feedback very seriously.
Our team has already reached out to you with ways to resolve your issue. Please reply at your earliest convenience and we will make sure everything is taken care of for you promptly.
Warm regards,
Seranova ✨
Try this!
My order arrived on time and the serum is nicely prepared and packaged. Product is as advertised.
So far, it’s been 2 months and I’m enjoying the positive changes that I see. I plan to continue using Seranova to get the best results possible . I have recommended this product to friends.
24 May 2026
Unprompted review
Reply from Seranova
Thank you for this wonderful review!
Timely delivery, great packaging, and two months in with visible positive changes is everything we hope for every customer. The fact that you are already recommending Seranova to friends means the world to us.
We look forward to hearing about your continued results!
Warm regards,
Seranova ✨
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