customer since your eBay days, and I still can’t give enough stars for the product itself. Special shout‑out to your customer service team for expediting my order after I called, worried it wouldn’t a... See more
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See what reviewers are saying
Recently purchased the high strength balm due to slight discomfort between my thighs. Product works well once you have applied some onto your palms to soften the balm. Only negative, I would say is th... See more
The products arrived within a week which was fine. I have since dispatched as s a gift to someone who recommended trying for pains in legs after medical treatment. It is too early to say what differen... See more
I recently bought max neuropy after suffering with increased numbness in my feet & toes to the point of stumbling when walking & the feeling of walking on tiptoes,my Dr suggested changes to my diet &... See more
Company replied
Company details
- #15 of 20 best companies in Herbalist
Written by the company
Inspired by our desire for powerful natural and organic products, our products are formulated with 100% active ingredients (organic & natural), free from preservatives, toxic or synthetic ingredients as well as free from common skin irritants like perfume, essential oils and alcohols. The whole ethos of our brand is based around honesty. Our labels are simple, clear and transparent, our ingredients are listed in common English names. Our carefully selected ingredient list doesn’t claim to rewind time; instead to preserve youth. All our products are manufactured in-house in the heart of Essex, England.
Contact info
United Kingdom
- seraorganics.com
4.5
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sera Organics
Thank you so much for the review :)
Reply from Sera Organics
Thanks Ron, glad we could help! Hope the product works well once you give it a try. Let us know if you need anything.
Sara, Sera Organics
Fantastic, works perfectly
Fantastic, soothes itching and dryness almost instantly, pleasant smell and easy to use. Had tried other creams etc to soothe but nothing had worked until this. Will be buying again
25 October 2024
Unprompted review
Reply from Sera Organics
Thanks so much Karen – so lovely to hear it’s been helping! Really appreciate you taking the time to leave a review.
Sara, Sera Organics
Reply from Sera Organics
Thanks so much Jane – really appreciate your kind words and support! Always happy to help.
Sara, Sera Organics
I ordered it the item got cancelled and…
I ordered it the item got cancelled and refunded without explanation to why it got cancelled I did send ab email asking why and no one bothered to contact me
Edit. The email that I got just said that the item was refunded I did send an email asking why it had been refunded but never got a response I'm gutted because you're products are brilliant but your customer service response could do with some work x
23 October 2024
Reply from Sera Organics
Thanks for your review! The item was out of stock, so we issued an instant refund an hour after your purchase and sent an email to inform you. Leaving 1-star reviews can affect small businesses, but we hope you understand we acted quickly to avoid any delays on your order!
Reply to edit: If our products have worked brilliantly for you, then a 1-star rating seems a bit harsh, don’t you think? If there’s been a miscommunication, we’re here to help clear it up—just let us know! Either way thanks for supporting small businesses.
Sara
Peripheral Neuropathy.
Excellent product, price and delivery. The medication assists in the control of my condition without a prescription.
3 October 2024
Reply from Sera Organics
Thank you for the fantastic feedback! We’re thrilled to hear our product is helping you manage your condition effectively and at a great price. Glad the delivery met your expectations too!
Brilliant product
20 June 2024
Reply from Sera Organics
Thanks Tracy – so glad you think so! Appreciate the support.
Sara, Sera Organics
I have been using Two of your products
I have been using the Neuropathy Cream for 2 years, its has been an extraordinary help to me, the pain has lessened to almost nothing. Occasional flare ups, but soon soothed by your great cream.
I have also been using your Vulva cream. Its a great soother, and together with my HRT is healing my pelvic problems.
My life is healing with both of your excellent products.
16 June 2024
Unprompted review
Reply from Sera Organics
Hi Christine!
It’s fantastic to hear how well our products are working for you! Your feedback is exactly why we started our little family business. We knew many family members who struggled with similar issues, and it’s brilliant to see that we’re making a real difference.
I’m really glad to know the Neuropy Cream is easing your pain and that the Vulva Balm is helping alongside your HRT. It means a lot to us to hear that both products are improving your life.
Thanks so much for taking the time to let us know. We’re here anytime you need us and looking forward to helping as much as we can.
All the best,
Sara
Easy site to order from and parcel…
Easy site to order from and parcel arrived well within the time frame that I was given, I will definitely order from them again.
5 June 2024
Reply from Sera Organics
Thanks so much for your kind words! It’s great to hear you found everything easy and that your package arrived right on time. We’re looking forward to your next purchase!
The product arrived before estimated…
The product arrived before estimated time. It was easy to order and the product does what it says.
28 May 2024
Reply from Sera Organics
Thanks so much Lynne, glad it arrived early and did exactly what you needed! Appreciate your support.
Sara, Sera Organics
Absolutely superb company
Absolutely superb company! I started suffering from neuropathy in my feet and nothing made a dent in the discomfort until I found their oil on eBay. I was sceptical but with nothing to loose I started using it whenever I felt discomfort and my goodness does it work well! Pain levels are much more manageable with it and do unfortunately return without daily use… so I’ll be a long term customer! I contacted Sera (and talked to Sara) who was really helpful answering questions about stick level and the possibility of purchasing a larger quantity. Great company, great products!
27 May 2024
Unprompted review
Reply from Sera Organics
Wow, thank you so much for sharing your experience! We’re thrilled to hear that our oil has been helping you manage the discomfort and that you've found relief with us. It’s great to know that Sara could assist you effectively. We're excited to have you as a long-term customer and look forward to continuing to serve you with great products. Thanks again for your trust and support!
Sera Organics
Good service excellent materials and I…
Good service excellent materials and I can sleep at night now thank. You
16 May 2024
Reply from Sera Organics
king the time to share your experience. Looking forward to serving you again!
Professional and Caring
Had an issue that was resolved very professionally and really do care about their customers.
10 May 2024
Unprompted review
Reply from Sera Organics
Thank you for your kind words! We're so glad we could resolve your issue efficiently and to your satisfaction. Your experience really matters to us, and we're here anytime you need us. Thanks for being a valued part of our community.
Sera Organics
Prompt delivery and a good product
Prompt delivery and a good product, although I would have liked an information leaflet about usage - ie how often product can be applied.
15 April 2024
Reply from Sera Organics
Thanks for your feedback! We're glad to hear that you were pleased with the prompt delivery and the quality of the product. We appreciate your suggestion about including an information leaflet; it's a great idea to help enhance our service. We'll certainly look into adding this for future orders. If you have any immediate questions about the product usage, please feel free to reach out to us directly. We’re here to help :)
Relief from bruising after hip replacement
Having had a total hip replacement 6 weeks ago I was looking for something totally organic and natural to apply to my bruised areas.
Came across Sera Organics and ordered their detoxifying oil primarily as it contained Arnica.
I noticed a huge difference in the muscle soreness within two days. Still using daily and highly recommend!
10 April 2024
Unprompted review
Reply from Sera Organics
That's fantastic to hear! It's always a relief to find a natural solution that works, especially during the recovery process. Arnica is known for its soothing properties, and it sounds like Sera Organics' detoxifying oil hit the mark for you. Thank you for sharing your experience and recommendation! Here's to continued healing and comfort on your journey post-hip replacement.
Sarah
Reply from Sera Organics
Great to hear! Speedy delivery and everything in good shape. Hope it helps! BW
I bought a cream off of Amazon and am…
I bought a cream off of Amazon and am worried it might be a knock off. The label is poor quality, and the lid came right off with no barrier ( and was loose when it arrived). I cannot seem to get in touch with anyone to enquire. Am not confident to use the cream without some reassurance form the company.
28 March 2024
Unprompted review
Reply from Sera Organics
I understand your concern about the authenticity of the cream you purchased. Rest assured, we are the genuine suppliers of the product. We take pride in delivering high-quality items to our customers. If you have any doubts or questions, please feel free to reach out to us directly. Your satisfaction and safety are our top priorities. BW Sarah
Negative company feedback to comment
I like the sound of the products from the reviews, but nowhere can I see a contact for the company to ask a direct question before ordering -not on their website or on Amazon which is disappointing.
RESPONSE TO COMPANY REPLY
It is a one star review because nowhere on your website. Is it clear where you can be contacted. And actually my posting was positive in the sense of I liked the sound of your products, but I certainly do not like your aggressive and critical response. Your customer relations definitely need some work and as you don’t seem to want me as a customer I won’t be going any further with your products.
27 March 2024
Unprompted review
Reply from Sera Organics
Hi Anna, I'm sorry to hear about your frustration. We genuinely value our customers' feedback and strive to improve our customer service experience. Your input is valuable to us, and we apologise if our response came across as aggressive. We're continuously working to enhance our communication channels and make it easier for customers to reach us with any questions or concerns. If you have any further feedback or if there's anything we can do to assist you, please don't hesitate to let us know at sales@seraorganics.com. We appreciate your interest in our products and regret any inconvenience caused.
Very promp service
Very promp service. Only ordered Sunday afternoon and it arrived Tuesday.
10 March 2024
Reply from Sera Organics
Thank you for sharing your experience! We're thrilled to hear that you received your order promptly. Providing efficient service is a priority for us, and we're glad to have met your expectations. If you have any further feedback or questions, feel free to reach out. We appreciate your support!
Very quick delivery
The website is easy to use and delivery was quicker than expected - Thanks you
25 February 2024
Reply from Sera Organics
We're delighted to hear that you found our website user-friendly and that your delivery arrived quicker than anticipated! Providing a seamless shopping experience and fast delivery are top priorities for us. Thank you for your kind words, and if you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
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