customer since your eBay days, and I still can’t give enough stars for the product itself. Special shout‑out to your customer service team for expediting my order after I called, worried it wouldn’t a... See more
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See what reviewers are saying
Recently purchased the high strength balm due to slight discomfort between my thighs. Product works well once you have applied some onto your palms to soften the balm. Only negative, I would say is th... See more
The products arrived within a week which was fine. I have since dispatched as s a gift to someone who recommended trying for pains in legs after medical treatment. It is too early to say what differen... See more
I recently bought max neuropy after suffering with increased numbness in my feet & toes to the point of stumbling when walking & the feeling of walking on tiptoes,my Dr suggested changes to my diet &... See more
Company replied
Company details
- #15 of 20 best companies in Herbalist
Written by the company
Inspired by our desire for powerful natural and organic products, our products are formulated with 100% active ingredients (organic & natural), free from preservatives, toxic or synthetic ingredients as well as free from common skin irritants like perfume, essential oils and alcohols. The whole ethos of our brand is based around honesty. Our labels are simple, clear and transparent, our ingredients are listed in common English names. Our carefully selected ingredient list doesn’t claim to rewind time; instead to preserve youth. All our products are manufactured in-house in the heart of Essex, England.
Contact info
United Kingdom
- seraorganics.com
4.5
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent products and great customer…
Excellent products and great customer service from this company.
8 June 2022
I have still not received this order.
30 May 2022
Reply from Sera Organics
Hi Mrs Birch – we're so sorry to hear this. Could you please drop us a private message or email with your full name and order number so we can look into it properly? We’ll do our best to sort this out quickly for you.
Sara
Lovely organic products good delivery.
16 May 2022
Superb service & excellent product
I have had two orders from you now and I would just like to say what a superb service you provided and the products I have had for my neuropathy have been exceptional. From the first time I have used the oil I have had much reduced pain a d I can actually sleep through the night once more. Just 5 minutes massage with the oil or balm and pain eased or ceases. Thank you Sera Organics.
13 May 2022
Unprompted review
I’d add an extra star to the 5s
I have not seen such customer service in ages !
Not only the products are flawless, but the team at Sera made sure I received my order in a record time !
I can’t recommend you enough.
11 May 2022
Excellent service
Excellent service. The neuropathy cream was detached the same day it was ordered. My husband has used it a few times & it really is helping control the stinging in his feet. I've used it on my thumb joint & it has calmed things down. Love the smell.
25 April 2022
Good service
I was very impressed with the prompt delivery and the quality of the product. Will definitely use them again.
20 April 2022
Can't believe the difference your…
Can't believe the difference your product has made to my sciatica and lower back pain - thank you!
14 April 2022
Neuropath Pain Relief Balm 100ml
It works for me! I use it to give relief of the burning sensation on the soles of the feet due to nerve pain. I started with the 30ml size, I now have bought the I00ml size as it works out cheaper. I wished it was available on prescription hence the four stars.
9 April 2022
Unprompted review
Bliss!
Hello, I have recently bought some of your Neuropathy Hemp balm and I have to thank you for a fantastic product, (I have placed another order!) I have severe pain in my feet from CIPN after a bout of cancer and Chemo treatment last year, the pain has been so bad sometimes that I would happily have had my feet amputated!! But after trying your balm, the pain was reduced immediately, such a relief, I was able to sleep. So, thank you for a fantistic product when nothing else I tried worked.
2 April 2022
Unprompted review
No problems at all
30 January 2022
Well produced and beneficial hemp…
Well produced and beneficial hemp products for skin and muscle. Always good to use and benefit from.
29 January 2022
A surprise.
Given Neuropathy Balm I didn't expect it to work however it really helps so I have just ordered another tin.
Delivery good too.
27 January 2022
Unprompted review
Outstanding high level of customer service
First class service from a company who clearly value their customers and strive to ensure that their customers are happy.
I have never known such outstanding levels of customer service as that which I have recently experienced.
15 January 2022
Works like magic..
Works like magic..
Excellent for neuropathy.. tingling toes and feet
10 January 2022
Hermes delivery excellent service
I find Sera organics hemp good for knee pain it runs in well and acts fast
10 January 2022
Reply from Sera Organics
Thanks so much Rosemary – really glad it’s working well for you and arrived smoothly too!
Sara, Sera Organics
Reply from Sera Organics
Thanks William – glad it arrived on time and worked well for you!
Sara, Sera Organics
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