Serena & LilyReviews 

I like doing business with Serena & Lily. They have quality employees, from the store front to customer service at the back end. The employees definitely have the customer experience in mind when interacting with me. The products are excellent quality and unique. They use good delivery services. A little pricey - but you get what you pay for. Also have reasonable sales at times. Happy.

I am more than satisfied with my purchases from Serena & Lily. Their products are high quality and timeless. They also pack each item incredibly well so everything arrives in perfect condition. If an item needs assembled upon arrival, they are very careful and do a great job. I would highly recommend buying from them.

Pretty store and professional, knowledgeable, fun women who went out of their way to assist. Their personalities made my quick pop-in fun.

Sales associate, Paige, was wonderful! Very helpful and patient. The store is beautiful! Wandering through is a very pleasant experience.

Great products except for their percale sheets, which are way too crisp and papery !

In store is the way to go. The personalized attention and direction is like having your own designer, but without the fees.

Beautiful store, friendly and accommodating staff.

Great quality in all items I had purchased. Fast shipping and was able to track my order very easily.

I purchased the Soho sateen sheet set in Queen size.
The sheets are generously sized - almost too large as you must tuck them in or they hang very low on the sides of the bed. My complaint is the pillowcases. They are too small and barely cover the open end of a standard size pillow. If they shrink at all, they will be too small. Furthermore, it would be helpful to be able to buy extra pillowcases but they only come in sets with the sheets.

Great delivery in difficult weather. Snowstorm left a drift down our long driveway, and the delivery fellow came to our door shouldering a heavy parcel - and he was cheerful about it! It always helps that Serena and Lily keeps customers informed of delivery timelines. They are great at managing and exceeding expectations.

Do NOT purchase wallpaper. Traditional or peel and stick . Horrible quality !!!!!

I generally love Serena and lily, everything looks gorgeous and high quality when you get it but I’m having bad experiences w their bedding specifically. I bought their blue piping duvet cover, fitted sheet, and large pillows and they have degraded so quickly over just one year its honestly shocking to me, I’ve had Roberta roller rabbit before this for 4-5 years before swapping just cause I got bored of the print, then John robshaw, then target and all were soft comfort great. I’ve been using this brand new Serena lily out of the plastic for a year and the duvet is literally so ripped apart it’s ridiculous. It wasn’t any soften than any other sheets so I don’t see any excuse? Anyways their return window is like 30 days no guarantee so idk what to do a that

Serena and Lily is a quality company. Their products are a bit expensive, but you can be confident that you will have them for a very long time. Customer Service is excellent.

Serena and Lilly consistently provide quality products that exceed expectations. Since I discovered them a number of years ago they have been my go to.

Great experience working with Serena and Lily to refresh a guest bedroom. Design advisor Julie Chung was wonderful to work with. She was so helpful in creating mood boards, showing me various design options and recommendations. She promptly responded to any questions, assisted in placing my order and followed up on a delivery. I am very pleased with the items I purchased and received so far. I would definitely recommend and shop here in the future.

The price was great because of the sale! I bought two end tables for our couch and a lamp . I am very pleased with quality and design that blend in perfectly with what I have already in our living room

Having doubts about a quick delivery ordering wallpaper on the .com website, I called Serena & Lily in Bethesda. "AJ" pleasantly answered the phone. I explained my concerns to her and she kindly offered to order them for me. Assured me that my choice of wallpaper is popular and in stock. Nine days later the order was in hand. I am especially grateful to "AJ" for her input on my choice and having the order delivered to my home.
Many thanks.

Found a fan that I like the look of on the Serena & Lily website. It was on sale for 300 less than regular due to Thanksgiving sales. Making it approx 1,000 +- The fans fronds are PAPER. Not actual fabric or bamboo as suggested in description.

I started with Serena & Lily during covid 2020-2021. They were one of the few store who could fill in my order for new furnishings after we sold our Hermosa Beach residence and moved to Valencia CA. After you experience the classy and well made furnishings, beddings, throw pillows and rugs you just keep on connecting to the store long after your first purchase.