Serena & LilyReviews 

235
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of products, noting that items are well-made, beautifully designed, and built to last, often exceeding expectations upon arrival. Many appreciate the timeless style and unique offerings, finding that the furniture and decor enhance their homes with effortless sophistication. Reviewers also highlight the exceptional customer service, with staff being described as helpful, kind, and dedicated to ensuring customer satisfaction. Orders typically arrive as scheduled and are well-packaged to protect the products, making the online ordering process smooth and easy. However, some customers also noted issues with product durability, particularly with bedding degrading quickly, and occasional problems with incorrect parts or strong chemical smells upon delivery.

What people talk about most

Product

Reviewers mention positive feedback about product quality, style, and design, with many expressing... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently impressed by the superior quality,... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent,... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of Serena and Lily’s percale sheets is still unmatched. Even though the patterns have lost some of their original charm since the company changed hands about a decade ago and Serena Dugan... See more

Rated 5 out of 5 stars

I started with Serena & Lily during covid 2020-2021. They were one of the few store who could fill in my order for new furnishings after we sold our Hermosa Beach residence and moved to Valencia CA. A... See more

Rated 5 out of 5 stars

So far I have been pleased with products and delivery I am going for modern traditional with beachy vibes as I live in a Canadian beachside community on Vancouver island . It’s a bit like a Canadian... See more

Rated 5 out of 5 stars

I'm a big fan of Serena & Lily - and have purchased many sheets and table cloths, as well as lamps and mirrors from the company. Very high quality, great to deal with - and am consistently happy with... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Decoration and Interior Design Store
  4. Living room shop

Information provided by various external sources

An inspired home collection. Luxury bedding, furniture, décor, nursery and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.6

All reviews

(235)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In love with my new dinnerware from Serena & Lily!

I shopped for dinnerware pieces on Serena and Lily, and found a beautiful line of dishes made in Portugal. The pieces were shipped quickly and packaged very securely. They are even prettier in person and look and feel like high quality. They are really special and I love them! They have gone through the dishwasher just fine and are not showing any scratches. I am very happy with my purchase.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products. I have used their wallpaper in several rooms in my home and they are perfect. I also love their fabrics. The orders are delivered with care and are as described.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Most of my throw pillows are Serena and…

Most of my throw pillows are Serena and Lily. Their new seasonal colors always look fresh to me. The inserts can be moved from one pillow cover to another saving space and budget. The pillow covers launder beautifully. I recommend.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Serena & Lily

Serena & Lily
I have been purchasing from them for the last five years and have LOVED every product!! The quality is bar none. You know when you buy from them you will get the best designed, and quality product on the market. Their customer service is the best as well. If you order from them they also send an amazing coupon at least once a year as a thank you. It is a significant reduction--as a thank you for being a customer. Just love the brand!!!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased throw pillows

I have purchased furniture, bedding and throw pillows in the past and was very happy with the quality of the products. I decided to gift some throw pillows to a niece for the holidays.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure

I have been purchasing from Serena & Lily for quite some time now. Always positive experience and beautiful quality products. Recently, I had the pleasure to speak with Michael, in Customer Care. Not only was Michael pleasant, he actually reached back out to me so that I would not be inconvenienced by being placed on hold. 100% satisfaction with this and all other experiences with Serena & Lily. Happy Holiday!
Marc Ziegler / Houston

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible workmanship & delivery ZERO STAR

DO NOT ORDER FROM HERE if you are a professional business owner or need furnishing on a timeline.
Terrible workmanship on daybed - screws did not align to holes so unable to build daybed and had to send back after being weeks late from wherehouse after promised delivery date.
The absolute worst most rude last minute date/time changing white glove delivery (Metropolitan). Showed up 45 minutes after already later than scheduled time.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality of bedding

The quality of the bedding is rich, with a velvet texture and well-made. I've had it for over 18 months, and it still looks new. Very comfortable and perfect for elegant bedding.

1 February 2025
Unprompted review

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