Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more
Company replied
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Review summary
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Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more
Company replied
11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more
Company replied
My experience dealing with serenity was exceptional. I really enjoyed the customer service in the quality of options that I had available. I saved a huge amount of money thanks to Paul. He delivered a... See more
Company replied
Company details
Written by the company
Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.
Written by the company
Contact info
125 S Stevens St Suite 500, 99201, Spokane, United States
- 800-774-0520
- info@serenitygroup.com
- serenitygroup.com
4.8
Excellent
4k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The insurance quote was part was good…
The insurance quote was part was good the issue i ran into was, I had insurance with my wife whom we are separating, I wasn't told that if I was to get insurance by myself, that I would still be on previous policy until divorce. Im not sure why they require divorce papers to be removed ,but not marital papers to start up
8 September 2025
Reply from Serenity Insurance
Sorry if it was a hassle to acquire another policy. Carriers are very specific and protective when it comes to splitting up household members in these cases. I'm glad the new quote went smoothly for you. Thanks for being a customer!
She was amazing and extremely helpful!
She was amazing and extremely helpful!! Plan on keeping them for a long while!!
9 September 2025
Reply from Serenity Insurance
Thanks for the great review!
Paul made it easy and he understood the…
Paul made it easy and he understood the statute against me
5 September 2025
Reply from Serenity Insurance
Thanks for the great review!
Excellent customer service
Excellent customer service. She was able to do everything i needed for starting my new policy.
3 September 2025
Reply from Serenity Insurance
Thanks for the great review!
The representative on the phone was…
The representative on the phone was very helpful. Quick and easy transition. Been with Serenity for years. Thank you!
17 September 2025
Reply from Serenity Insurance
Thanks for the great review!
Very nice people
Just how he made everything go so fast and easy for me.And really delightful it was to talk with him. And trying to save me as much money as possible because of how expensive things are now days
3 September 2025
Reply from Serenity Insurance
Thanks for the great review!
It was a quick and simple process…
It was a quick and simple process especially for my situation.
22 August 2025
Reply from Serenity Insurance
Thanks for the great review!
When I first made my purchase for car…
Hi I’m Valerie, I was pretty much shopping around for insurance. This is where I made my purchase for car insurance. I was welcomed to the company by the great gentleman that I spoke with over the phone. I felt cared for as a customer at that very moment, all of my questions was answered. The gentleman was very polite and knowledgeable. I have made a good choice by picking the right insurance company.
2 September 2025
Reply from Serenity Insurance
Thanks for the great review!
Reply from Serenity Insurance
Thanks for the great review!
The phone process was very professional. The agent was very knowledgeable and efficient trying to get the best coverage for me.
The phone process was very professional and the agent was very knowledgeable and efficient to get the best coverage for me.
13 August 2025
Reply from Serenity Insurance
Thanks for the great review!
Reply from Serenity Insurance
Thanks for the great review!
You have all been great from the start…
You have all been great from the start about 10 years ago when I unfortunately needed SR22 insurance. I love Serenity and have used you ever since.
11 August 2025
Reply from Serenity Insurance
Excellent to hear, we love our long standing clients. Thanks for being part of Serenity Group!
Deana Ennis is awesome
Deana Ennis is awesome, polite, knowlegable in the vehicle insurance business. She help me get a great price on my insurances. Deana is a Top Notch person. I'm glad that I met her. I wish her continued success.
6 August 2025
Reply from Serenity Insurance
Thanks for the great review!
Reply from Serenity Insurance
Thanks for the great review!
I spoke with KRAIG it was hassle free he was fast and he made everything understood
I spoke to a man named KRAIG he answered all my questions and he was fast no long wait
29 July 2025
Reply from Serenity Insurance
Thanks for the great review!
Car insurance
Nicole helped me a lot get the insurance I needed for my car. She is very knowledgeable and kind.
5 August 2025
Reply from Serenity Insurance
Thanks for the great review!
Very friendly service and concise with…
Very friendly service and concise with the sign up procedure
24 July 2025
Reply from Serenity Insurance
Thanks for the great review!
It was nice to work with Kim
It was nice to work with Kim. She was very knowledgeable and courteous to my needs for insurance and I really appreciate the way the whole process went.
22 July 2025
Reply from Serenity Insurance
Thanks for the great review!
The Personnel I dealt with were very…
The Personnel I dealt with were very professional and easy to understand and answer questions I had.
31 July 2025
Reply from Serenity Insurance
Thanks for the great review!
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