Serge DeNimes Reviews 1,846

Great customer service , ring I ordered was too small but was easily swapped with no extra charge. Thank you

Good service, free postage both ways. Had to upsize one of the rings and it was done free of charge. Quality jewellery

Products may be nice. Customer service is the worst. I am in the US but the item I wanted for a Christmas gift was only available in the UK which they said they shipped safely. It was sent on 12/11 for delivery on 12/16 but never showed up and Fed Ex has been notified but the company is not refunding my money as they say the case has not closed yet. It was only $133 and they are making me wait this long? It's not only the wait that is frustrating but they have no phone number to call and it takes a long time for them to answer an email. Too many other good companies, I would never order from them again!!

Lovely ring, exactly as pictured / described. Quick delivery and good quality. Highly recommend x

Good quality on the product. Good customer support from Serge Denimes.

Bought a bracelet for our son for Christmas. He is really happy with it as it is a simple but elegant looking fine sterling silver bracelet. It’s a little bit different from the norm. Serge DeNimes was a great company to order from with good choice and delivery was excellent.

I purchased a bracelet from Serge DeNimes as a Christmas gift in October, but incredibly, it broke just two days after giving it to the recipient. What followed was a frustrating and disappointing experience with the brand's customer service. Despite my repeated attempts to resolve the issue via email, I was met with slow responses and no adequate compensation for the faulty product. The lack of urgency and care in handling the situation was shocking and left me feeling completely dissatisfied.

This poor experience has completely deterred me from purchasing from or recommending Serge DeNimes in the future. A brand that values its customers would have handled this with far more attention and respect. It’s disheartening to see how poorly they dealt with a legitimate fault in their product.

I ordered and paid before Christmas as a gift and my product still hasn’t turned and I’ve had no email but the money has been taken.

Great quality and excellent service

Love this company. Beautiful jewellery, priced well. Have bought from them before and will buy again.

Well packaged, arrived quickly, very good quality.

Bought a signet ring as a Christmas gift which has been worn for a couple of hours over two days and is extremely scratched and looks terrible! £250 and won’t last a week! It had minor scratches when it arrived which I didn’t think much of. Disappointing!

Great product and delivery

Perfect Christmas present

Good product thanks

My grandson loved the necklace and I was thrilled that it arrived on time. Thank you!

Placed the order for necklace and an earring, necklace out of stock when finally shipped 10 days later - I’d have cancelled the order if I’d had the option as wouldn’t have ordered the earring at the shipping charge. Disappointing compared to previous experiences with SdN. Also would like to see loyalty points spendable on sale items - I’ve £25 worth of points but nothing catches my eye at full price 🤷

Delivery was quick, would have been nice if the ring was boxed

Never reply. Bangle is broken